Store information
As part of our proactive management of a cyber incident, we have made the decision to pause taking orders via our M&S.com websites, apps and over the phone. Our product range remains available to browse online. We are truly sorry for this inconvenience. Our stores are open to welcome customers.
We informed customers on Tuesday that there was no need for them to take any action. That remains the case, and if the situation changes we will let them know.
Our experienced team – supported by leading cyber experts – is working extremely hard to restart online and app shopping.
We are incredibly grateful to our customers, colleagues and partners for their understanding and support.
Locations and opening times
How do I find an M&S store location and opening hours?
How do I find an M&S store location and opening hours?
Search for your nearest store via the Store Finder Link
M&S in-store services
Which stores do bra fittings and how can I book/cancel my appointment?
Which stores do bra fittings and how can I book/cancel my appointment?
To find which stores have our in-store bra fit service, click here. You can also get expert help online with our easy-to-use bra fit calculator and guide to find your perfect fit.
To move or cancel your bra fit appointment, please use the link in your appointment confirmation email.
Which stores do suit fittings and how can I book?
Which stores do suit fittings and how can I book?
To find which stores have suit fittings, click here. To book an appointment, please call or pop into store.
Will M&S take back my old electrical and electronic items in store for recycling?
Will M&S take back my old electrical and electronic items in store for recycling?
Yes, as part of our commitment to reducing the amount of unwanted electrical waste being incinerated or send to landfill sites, and to support the Waste Electrical and Electronic Equipment (WEEE) regulations, our stores will accept electrical or electronic items for recycling free of charge on the one-for-one basis when the new item is bought from us. The item for recycling must be of a similar type or have performed the same function as the new electrical item purchased online or in one of our stores in the UK (excluding railway, airport and service station stores).
Simply bring the old electrical item in within 28 days, show us the receipt for its replacement and we will do the rest.
Disclaimer: We reserve the right to refuse an item for health and hygiene reasons.
Can used batteries be taken back in M&S stores?
Can used batteries be taken back in M&S stores?
Waste household (portable) batteries are accepted back free of charge in our stores (excluding railway, airport, and service station stores). Portable batteries include rechargeable and non-rechargeable batteries such as AA, AAA and button cell batteries.
Look out for the special box in-store for battery recycling.
You can also find local recycling points for your old batteries on www.recycle-more.co.uk, type your postcode into the recycling bank locator to find the nearest one.
Get in touch
Contact customer service online
Select a topic to start a conversation.