M&S Pet Insurance

24/7 vet support whenever you need it
Dental care and complementary therapies included
An easy claim process - for more pet care, less paperwork

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M&S Pet insurance is provided by Pinnacle Insurance Ltd.

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Policy options
What's included
Eligibility
Claims
Policy documents
FAQs

Cover that puts your pet first

All our policies offer reliable protection, round-the-clock support and expert advice - giving you peace of mind

Tailored to your pet

The perfect plan for your furry friend - at the right budget

Comprehensive care

We make claiming easy with no unexpected surprises

Round-the-clock

Pet support with 24-hour access to Petcall wellbeing advice

Emotional Support

Petcall even includes bereavement support

Find the right Pet Insurance plan for you and your furry friend

Look below for the cover type, vet fee limit and excess that works for you. All our policies are available for cats and dogs

Time limited

Short-term cover

Up to £4,000 of cover per illness or injury

12 months of cover for each illness or injury

Max benefit

Cover up to a set limit

Up to £3,000 of cover per illness or injury

No cover time limit for each illness or injury

Lifetime

Ongoing cover

Choose £2,000, £4,000, £6,000, £8,000 or £10,000 of cover per year

No cover time limit for each illness or injury

What's included with all our pet insurance policies

Vet fees and advice

24/7 Petcall
Unlimited access to a vet team
Dental treatment
Herbal or homeopathic treatment
Complementary and physiotherapy treatment
Overseas vet fee cover
For 90 days within the European Union, the channel islands or the isle of man

Additional benefits

Manage your pet policy online
Boarding fees
If you or a family member is in hospital
Cover if your pet is lost or stolen
Pet death from Illness or Accident
Third Party Liability (dogs only)

For full details, please read our

How it works

What's not included

Here are a few of the main exclusions on our pet insurances:

Treatment for any pre-existing conditions
Treatment for poisoning or any accidental injury that occurs in the first 3 days of your policy*
Treatment for any illness that occurs in the first 14 days of your policy*
Treatment related to vaccine-preventable conditions
Treatment related to breeding, pregnancy or birthing
Treatment on baby teeth if your pet is over 16 weeks when your policy starts

*Switching to M&S Pet Insurance? If you can prove your previous insurance runs up to the policy start date, we can waive this for you.

For full details, read our

Do you cover pre-existing conditions?

Any conditions, symptoms, illnesses or injuries your pet is suffering or has suffered from in the past will not be covered under the policy. This includes one-off or ongoing symptoms and conditions, and accidental injuries, even if your pet didn't receive treatment or you were told it was nothing to worry about. We also consider pre-existing conditions to cover discussions about your pet with your vet or other professionals regarding their health or behaviour.

Failure to inform us about any pre-existing conditions your pet is suffering from or has suffered from in the past may affect future claims and your policy.

Will I have to pay excess?

You'll need to pay an excess when you claim vet fees, and the frequency and amount you'll need to pay will depend on your policy:

For Lifetime policies, your excess is payable per condition, per year
For Maximum Benefit and Time Limited policies, your excess is payable per condition

The amount you will need to pay will depend on the excess options you choose when you buy your policy. Your excess will be either:

The set excess on your policy
The set excess on your policy or a percentage of your claim amount, whichever is more
The set excess plus voluntary % excess

You'll find your excess on your Certificate of Insurance and in the Pet Portal

Your excess will change as your pet gets older
When your pet reaches a specific age, their excess will change.

For full details, read our

When will my cover start?

Your pet insurance policy will commence on the date selected when taking out the policy. However, you will not be able to make a claim immediately.

After 3 days your pet is covered for accidents
Incidents of poisoning and accidents that happen in the first 3 days of your policy are considered a pre-existing condition and will not be covered.

After 14 days you are covered for illnesses
Illnesses that your pet suffers from in the first 14 days of your policy are are considered a pre-existing condition and will not be covered.

14-day claim restrictions are also in place for M&S's policy features and benefits, including but not limited to Finding your Pet, Death from Accident or Illness, Holiday Cancellation etc.

Switching from another provider
If you switch to M&S from another provider, and can prove your previous policy ran up to your new policy, your coverage with M&S pet insurance will begin immediately.

For full details, read our

Is my pet eligible?

Pet age limits

New M&S Pet Insurance policies can be taken out from your pet turning 8 weeks old up to the upper age limits. The age limits for new policies are:

Cats: 8 weeks up to their 10th birthday
Most dog breeds: 8 weeks up to their 8th birthday
Some dog breeds (listed below): 8 weeks up to their 5th birthday

Beauceron, Bernese Mountain Dog, Bulldog, Bullmastiff, Deerhound, Dogue de Bordeaux, Estrela Mountain Dog, Giant Schnauzer, Great Dane, Irish Wolfhound, Leonberger, Mastiff, Neapolitan Mastiff, Newfoundland, Old English Bulldog, Old English Sheepdog, Poodle (Standard), Pyrenean Mountain Dog, Rhodesian Ridgeback, Rottweiler, Shar Pei, St Bernard, Standard Poodle, Tibetan Mastiff, Utonagan.

If you insure your pet before these respective birthdays and continue to renew without a break, M&S will continue to cover them as they get older. After your pet reaches the dates listed above, the excess you pay will change.

If you choose to cancel your policy and then return to M&S, this will be considered a new policy and applicable exclusions and eligibility criteria will apply.

Dogs we don't cover

We do not provide our Lifetime cover for the following breeds and crossbreeds:
Anatolian Shepherd Dog, Beauceron, Bernese Mountain Dog, Bernese Sennenhund, Bulldog, Bullmastiff, Canadian Eskimo Dog, Coonhound, Danish Pointer, Deerhound, Dogue de Bordeaux, Estrela Mountain Dog, Giant Schnauzer, Greenland Dog, Great Dane, Irish Wolfhound, Leonberger, Magyar Agar, Mastiff, Neapolitan Mastiff, Newfoundland, Northern Inuit/Eskimo Dog, Pyrenean Mountain Dog, Old English Bulldog, Old English Sheepdog, Poodle (Standard), Rhodesian Ridgeback, Rottweiler, Shar Pei, St Bernard, Tibetan Mastiff, Utonagan.

We do not provide cover for any dog that must be registered under the Dangerous Dogs Act 1991 and/or the Dogs (Muzzling) Regulations (Northern Ireland) 1991, or any American Bulldog, American Indian Dog, American Pit Bull Terrier, American Staffordshire Terrier, American Bully, Bandog, Boerboel, Bully Kutta, Canary Dog, Cane Corso, Czechoslovakian Wolfdog, Dingo, Dogo Argentino, Dogue Brasileiro, Fila Brasileiro, Gull Dong, Husky Wolf Hybrid, Irish Staffordshire Blue Bull Terrier, Irish Staffordshire Bull Terrier, Japanese Tosa, Pit Bull Terrier, Saarlooswolfhound, Tosa, Tosa Inu, Wolf Hybrid, Wolfdog, XL Bully, or any dog crossbred with any of these breeds.

We do not provide cover for working dogs, i.e. gun dogs, farm dogs, racing dogs, emergency services dogs, guard dogs or security dogs.

Dogs we don't cover for Third Party Liability

We do not provide third party liability cover for the following breeds and crossbreeds:
Akita, Cirneco dell'Etna, Dogue de Bordeaux, Japanese Akitas, Korean Jindo, Mexican Hairless, Neapolitan Mastiffs, Northern Inuit/Eskimo Dog, Portuguese Podengo, Seguguio Italiano, Shar Pei and Utonagan.

Why pet insurance? Actually, it's super important...

If your pet has an accident or illness, the vet bills are often very expensive. With M&S Pet Insurance, you can make sure your furry friend always gets the right treatment, whenever they need it - without you worrying about the cost.

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Need to make a claim?

Find out how to make a claim or contact us for support

Policy documents & important information

All the things you need to know in one place

Pet Insurance FAQs

Is pet Insurance worth it?

Absolutely. Pet insurance can be a real lifesaver when the unexpected happens. With M&S Pet Insurance, you're covered for accidents, illnesses, and more. It's a simple way to protect your pet's health and your finances, giving you peace of mind and ensuring your pet gets the care they need, when they need it.

Why do I need cat insurance?

Cats can fall ill or get injured, and a single vet visit could set you back hundreds of pounds. With cat insurance, you can protect both your feline friend and your wallet, ensuring your pet gets the treatment they need without the stress of an eye-watering bill.

Why do I need dog insurance?

Dogs aren't just pets—they're loyal companions who depend on you for love and care. Dog insurance helps you prepare for the unexpected, covering the cost of treatment so your best friend gets the care they deserve without putting financial strain on you.

What are the benefits of pet insurance?

Pet insurance helps cover the cost of unexpected vet bills, giving you peace of mind when your pet needs care. With M&S Pet Insurance, you can claim for treatments like surgeries, and illnesses, depending on your policy. It allows you to manage costs and support your pet's health with confidence.

How much is pet insurance?

The cost of pet insurance depends on your pet's breed, age, the level of cover you choose and whether you're insuring a cat or a dog. We offer various policies to suit different needs and budgets, whether you're looking for cover or more comprehensive protection.

Does pet insurance cover neutering?

No. Routine or elective treatments such as neutering, annual check-ups and vaccinations aren't covered on your M&S Pet Insurance.

Be aware, conditions your pet develops as a result of the neutering procedure may not be covered by your policy.

Does pet insurance work for travel abroad?

Our cover comes with overseas vet fee protection included. We may be able to help towards the cost of vet treatment for accidents and injuries anywhere in the EU up to your vet fee limit for 90 days per year

However, we won't be able to provide overseas vet fee cover for:

Treatment of pre-existing medical conditions that were known before travel
Treatment of accidental injuries occurring in the first 3 days and illnesses occurring in the first 14 days of the policy*
Treatment that cannot be verified by a receipt
Any treatment by vet practices that we don't have an address and contact details for
Claims on pets that have spent longer than 90 days abroad within 12 months
Treatment for accidents or injuries outside of the EU
Cost of replacement travel documents if yours are destroyed, lost or stolen
Quarantine costs
Claims for treatment on pets who haven't followed established travel guidelines laid out by the UK government, local authorities or FCDO guidelines

*We may be able to waive these exclusions if you switched to M&S Pet Insurance and can provide proof that your previous policy was in place for more than 14 days with no gaps in cover.

Does pet insurance cover vaccinations?

Vaccinations aren't covered on your pet insurance because these are routine treatments.

We're unable to cover the cost of treatments for illnesses or conditions if you fail to vaccinate your pet as recommended by your vet. Conditions that could've been prevented by vaccinations are not covered.

Can I get pet insurance for pre existing conditions?

No. Pre-existing conditions aren't covered. These include illnesses, injuries or symptoms that you or your vet may be aware of before taking out your policy.

What is Lifetime pet insurance?

Lifetime pet insurance is the most long-term cover you can choose for your cat or dog— lifetime cover continues to pay for treatment of illnesses and injuries for as long as you renew your policy. That means if your pet develops a chronic condition, you won't suddenly lose cover when they need it most.

What is Time Limited pet insurance?

Time-limited pet insurance is one of the more affordable options available, offering valuable short-term cover for your pet's illnesses or injuries. Each condition is covered for up to 12 months from the date it's first diagnosed, or until you reach the policy's financial limit—whichever comes first. A good choice for older pets or for owners looking for a budget-friendly way to protect against unexpected vet bills.

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Marks and Spencer plc is an introducer appointed representative of Pinnacle Insurance Ltd which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (register number 110866). Registered Office: 4th Floor, Limelight, Elstree Way, Borehamwood, Hertfordshire, WD6 1JH. M&S Pet Insurance is a trading style of and arranged, administered & underwritten by Pinnacle Insurance Ltd. Marks and Spencer plc and Pinnacle Insurance Ltd are not part of the same corporate group.Marks and Spencer plc receives from Pinnacle Insurance Ltd a percentage of the payment amount you pay for your pet insurance. The payment is for introducing customers to Pinnacle Pet Insurance products and to cover the costs Marks and Spencer plc incurs by offering promoting insurance products to our customers. The payment received by Marks and Spencer plc may varies depending on the insurance productAt M&S your privacy is important to us. View our Privacy Notice here.