Chat live with our menswear experts today. They’ll personally walk you around our store, helping you browse our ranges from the comfort of home. They’re available 10am to 8pm Monday to Saturday, and 12pm to 6pm Sunday (times subject to change).
"We had a wonderful visit. At first we were rushing to find a suit for my husband that we needed to buy for two days’ time. A suit fitter called Ben asked if we had 20 minutes and guaranteed that that would be all the time we would need to find something to fit, in our price range. And he was right! Ben was warm, helpful and very knowledgeable. He went above and beyond to make sure we purchased a suit exactly as we wanted, and even helped us to match accessories to go with it."
"Went onto the M&S site to find a winged collar shirt for our imminent wedding. Got onto a video call with Robert at the White City shop and have to say it was brilliant. Robert answered all my questions, gave me all the info I need to order the shirt I require. I just need to order it online and go and collect it. A brilliant and unexpected experience. Top marks, M&S!"
The duration of an appointment depends on how many people will be attending. Individual appointments tend to last 30 minutes. For small groups of up to four people, appointments last around an hour, and for large groups of up to six people, appointments last around an hour and a half.
We recommend that both colleagues and customers wear a mask during suit fit appointments, due to the close-contact nature of our measuring service. Our colleagues do have the right to refuse a suit fit appointment if the customer does not wear a mask and they are not exempt.
Our in-store appointments are a truly personalised service, and our trained colleagues can dedicate their time to whatever you are looking for that day. Most appointments will include getting measured to ensure you are wearing the right size to flatter your shape. After that, you can discuss your occasion or styles you like with your suit fitter and go through what options may interest you. Our suit fitters can help to style a full look with accessories or simply advise on what style may best suit you. Our suit fit appointments are especially popular for those looking for wedding and occasion suits, sixth form students looking for school suits and those looking to refresh their work wardrobe.
We recommend booking an appointment when possible, but you do not have to have a booked appointment. Our suit fitters will always do their best to advise wherever possible. However, booking your appointment ensures there will be a trained suit fitter available when you are in store and that you have dedicated time to go through what you need.
An instant call will connect you with one of our in-store menswear experts there and then. Alternatively, you can make an online appointment for a future time and date.
You can use this service to talk through our latest ranges and styles with one of our experts. For any other queries or order details, contact our customer services team, who will be happy to help.
It’s completely up to you whether to turn your camera on or off. We do however need your microphone to be on so we can talk.
You can reschedule or cancel your appointment by following the link in your booking confirmation email.
You can use this service to browse a range of menswear products and talk through our latest ranges and styles with one of our experts, whether you’re looking for a suit refresh or an outfit for a more casual occasion. For any other queries or order details, contact our customer services team, who will be happy to help.