You can track an order here
You can check the status of your order and find tracking information at any time in My Account. If you placed your order as a guest, click here for tracking information.
We’ll keep you updated about your order via email – you’ll initially receive an order confirmation from us, and we may also send you important updates about items in your order, including when they’ve been despatched.
To get your order to you as quickly as possible, we may have to send some items separately and these may occasionally be delivered by different couriers. Our couriers deliver between 7am and 7pm. During busy periods, we may deliver outside of these hours.
Furniture
When placing your order online or over the phone we’ll provide you with an estimated despatch time which is shown on the product page. If you’ve ordered multiple items from us your estimated despatch date will be for your entire order and be based upon the product with the longest lead time. As soon as you have placed your order you’ll receive a text or email from us asking you to select a specific delivery day. If you have placed an order which has a estimated delivery longer than 90 days you will receive your booking in date when it comes into this window.
A week before delivery we will send you a reminder e-mail about your order, if you need to move or change the date at no additional cost for the first time you can do so at this point.
Two days before your delivery, we will text and confirm your 2-hour delivery window. You’ll receive messages from us on your day of delivery letting you know that we’re on our way. Deliveries take place between 7am-7pm.
Check if the courier has left your delivery in a safe place.
Check if one of your neighbours has received the delivery for you.
Use the tracking number to see if the tracking system has been updated with any information, such as a photo of where it has been left.
If your delivery still cannot be found, please get in contact with our customer services team
When you arrive at your store, look for a collection point or Foodhall till point, if you are unable to find this, please ask one of our store colleagues who will happily help you. Please bring your confirmation email with you (either printed or on your phone) to collect your order. One of our store colleagues will then bring you your food order.
Home delivery
Most deliveries need to be signed for, so if you’re out when delivery is attempted, our couriers will leave a card explaining what to do next.
If you’ve ordered a hamper, we’ll leave it in a safe place if you’re not home. However, as hampers can contain perishable items, we recommend choosing a day when you know someone will be available to sign for it.
Store collection - Cakes
As food items are perishable, you’ll need to collect your order on the same day it arrives in store. Unfortunately, we are unable to extend your collection date or give you a refund if you don’t collect your order on the selected day. Cake orders can be cancelled or amended within 30 minutes of placing the order – after this time, we are unable to change or amend your order or chosen collection store.
Store collection - Everything else
We’ll hold your order at your chosen collection store for seven days after your selected collection date. If you’re unable to collect your order by the seventh day, please contact your chosen store directly. They may be able to extend the collection period for you. If not, your order will be returned to our warehouse and a refund will be issued to your original payment metholy.
International delivery
Some international deliveries need to be signed for on receipt. If there’s no one available, we’ll leave a card explaining what to do next.
Collection will be available in stores across England, Wales and Scotland.
Due to legislation changes that came into effect as a result of Brexit, we have temporarily suspended our Food to Order and cake collection service in Northern Ireland. We are working hard to resume this service as soon as possible.
We are encouraging customers to bring their own bags to collect their online orders. We are committed to reducing, reusing and recycling our packaging and are trialling new alternatives. In some stores, you may find that items in your Click & Collect order are packaged in a plastic bag or given to you without one. Please help us reduce our use of plastic by bringing your own bag to collect your order.
Your summer beauty bag may be sent separately from the rest of your order, and can take up to 10 days to arrive.
Delivery varies depending on the product, so please scroll down to find the department relevant to your order.
If you are shipping to Jersey, please use the dedicated Jersey website.
If your postcode belongs to GX11 1--, we do not currently offer standard delivery.
Flowers
If your postcode belongs to one of the below, your order will arrive within 48 hours:
DD10-DD11
GY0-GY9
IM1-IM9
IM99
IV63
IV1-IV28
IV30-IV32
IV36
IV40
KA27-28
IV52-54
KW1-KW14
KY14-17
KY13
KY10
PA20-28
PA35-38
PA49
PH5-PH26
PH5-9
PH30-PH39
PH49
PH50
PO30-PO41
TR21-25
TD 10-14
TD 1-8
Unfortunately, if your postcode belongs to one of the below groups, we cannot guarantee the full freshness of flowers upon arrival, therefore we do not deliver:
All BT Postcodes
AB10-AB16
AB21-AB25
AB32-38
AB41-AB45
AB51-AB56
AB99
DD6-DD9
FK18-FK21
HS1-9
All GY Postcodes
DB99
IV41-49
IV51
IV55-56
KW15-17
All JE Postcodes
PA62-72
PA74-75
PA80
PA34
PA41-48
PA60
PA61
PA73
PA74-75
PA76-78
PH42-44
PH40-41
ZE
ZE1-3
TR21-25
Hampers
Unfortunately, for all Chilled hamper lines, if your postcode belongs to one of the below groups, we cannot guarantee the full freshness/quality of the hamper upon arrival, therefore we do not deliver:
AB10-AB16
AB17-AB20
AB21-AB25
AB26-AB29
AB30-AB30
AB36-AB38
AB39-AB39
AB40-AB40
AB55-AB56
AB63-AB63
AB99-AB99
BT1-BT9
BT10-BT29
BT30-BT35
BT36-BT43
BT44-BT82
BT83-BT91
BT92-BT94
BT95-BT99
CA10-CA10
CA17-CA23
CA25-CA27
CA95-CA95
DG3-DG4
DG6-DG7
DG8-DG9
EH95-EH95
EH99-EH99
EX23-EX23
EX33-EX35
EX38-EX39
FK1-FK7
FK8-FK8
FK9-FK9
FK10-FK16
G60-G82
G83-G83
G84-G84
GU26-GU26
GU33-GU33
GY2-GY8
GY9-GY9
GY10-GY10
HS1-HS8
HS9-HS9
IM1-IM9
IM10-IM99
IV2-IV9
IV10-IV12
IV13-IV14
IV15-IV20
IV21-IV28
IV29-IV29
IV30-IV32
IV33-IV36
IV37-IV39
IV40-IV40
IV41-IV49
IV50-IV50
IV51-IV51
IV52-IV54
IV55-IV56
IV57-IV62
IV63-IV63
IV64-IV99
JE5-JE5
KA1-KA5
KA6-KA6
KA7-KA9
KA10-KA26
KA27-KA27
KA28-KA28
KA29-KA30
KW1-KW3
KW4-KW4
KW5-KW9
KW10-KW14
KW15-KW17
KY9-KY9
KY10-KY10
KY14-KY14
KY15-KY16
PA20-PA20
PA23-PA23
PA28-PA33
PA34-PA34
PA35-PA38
PA39-PA40
PA41-PA48
PA49-PA49
PA50-PA59
PA60-PA61
PA62-PA76
PA77-PA78
PA80-PA80
PA81-PA88
PE31-PE32
PE35-PE35
PH1-PH1
PH2-PH9
PH10-PH11
PH12-PH12
PH13-PH13
PH14-PH14
PH19-PH26
PH27-PH29
PH30-PH35
PH36-PH44
PH45-PH48
PH49-PH50
PH51-PH99
PL13-PL14
PL27-PL35
PO30-PO41
SA35-SA36
SA41-SA41
SA64-SA64
SY10-SY10
SY15-SY15
SY17-SY17
SY19-SY19
SY22-SY22
TD10-TD14
TD15-TD15
TA24-TA24
TD1-TD8
TD9-TD9
ZE1-ZE3
ZE4-ZE9
ZE10-ZE99
Unfortunately, for all ambient hamper lines, if your postcode belongs to one of the below groups, we cannot guarantee the full freshness/quality of the hamper upon arrival, therefore we do not deliver:
All BT Postcodes
AB10-AB16
AB21-AB25
AB32-38
AB41-AB45
AB51-AB56
AB99
DD6-DD9
FK18-FK21
HS1 2
HS1 9
HS2 0
HS2 9
HS3 3
HS4 3
HS5 3
HS6 5
HS7 5
HS8 5
HS9 5
IV21 2
KW15 1
KW15 9
KW16 3
KW16 9
KW17 2
PA44 7
PH41 2
PH41 4
PH42 4
PH43 4
PH44 4
ZE1 0
ZE1 9
ZE2 9
ZE3 9
For all ambient hamper lines, if your postcode belongs to one of the below, your order will arrive within 48 hours:
AB10-AB16
AB17-AB20
AB21-AB25
AB26-AB29
AB30-AB30
AB36-AB38
AB39-AB39
AB40-AB40
AB55-AB56
AB63-AB63
AB99-AB99
CA10-CA10
CA17-CA23
CA25-CA27
CA95-CA95
DG3-DG4
DG6-DG7
DG8-DG9
EH95-EH95
EH99-EH99
EX23-EX23
EX33-EX35
EX38-EX39
FK1-FK7
FK8-FK8
FK9-FK9
FK10-FK16
G60-G82
G83-G83
G84-G84
GU26-GU26
GU33-GU33
GY2-GY8
GY9-GY9
GY10-GY10
HS1-HS8
HS9-HS9
IM1-IM9
IM10-IM99
IV2-IV9
IV10-IV12
IV13-IV14
IV15-IV20
IV21-IV28
IV29-IV29
IV30-IV32
IV33-IV36
IV37-IV39
IV40-IV40
IV41-IV49
IV50-IV50
IV51-IV51
IV52-IV54
IV55-IV56
IV57-IV62
IV63-IV63
IV64-IV99
JE5-JE5
KA1-KA5
KA6-KA6
KA7-KA9
KA10-KA26
KA27-KA27
KA28-KA28
KA29-KA30
KW1-KW3
KW4-KW4
KW5-KW9
KW10-KW14
KW15-KW17
KY9-KY9
KY10-KY10
KY14-KY14
KY15-KY16
PA20-PA20
PA23-PA23
PA28-PA33
PA34-PA34
PA35-PA38
PA39-PA40
PA41-PA48
PA49-PA49
PA50-PA59
PA60-PA61
PA62-PA76
PA77-PA78
PA80-PA80
PA81-PA88
PE31-PE32
PE35-PE35
PH1-PH1
PH2-PH9
PH10-PH11
PH12-PH12
PH13-PH13
PH14-PH14
PH19-PH26
PH27-PH29
PH30-PH35
PH36-PH44
PH45-PH48
PH49-PH50
PH51-PH99
PL13-PL14
PL27-PL35
PO30-PO41
SA35-SA36
SA41-SA41
SA64-SA64
SY10-SY10
SY15-SY15
SY17-SY17
SY19-SY19
SY22-SY22
TD10-TD14
TD15-TD15
TA24-TA24
TD1-TD8
TD9-TD9
ZE1-ZE3
ZE4-ZE9
ZE10-ZE99
Wine
If your postcode belongs to one of the below, your order will arrive within 48 hours:
AB30-31
AB33-38
AB41-45
AB51-56
AB63
DD8-9
DD10
FK8 3
FK17-21
IV1-9
IV10-14
IV15-20
IV21-28
IV30-32
IV36
IV40-56
KA27-28
KW1-3
KW5-14
PA60-61
PH30-44
PH10-11, PH13-14
PH49-50
TD15 2
If your postcode belongs to one of the below, we do not offer next-day delivery. However, we do offer standard delivery with a maximum delivery lead time of five days:
HS1-9
KW15-17
PA20-49
PA62-78
PA80
ZE1-3
Unfortunately for all wine lines, if your postcode belongs to one of the below groups, we cannot deliver to this region:
All BT Postcodes
Furniture
Unfortunately, we are unable to deliver furniture to the following postcodes:
AB32 0AA - AB32 9ZZ
G83 0AA - G83 9ZZ
GY1 0AA – GY10 -9ZZ
HS1 0AA - HS9 9ZZ
HS0 0AA - HS9 9ZZ
IV25 0AA - IV25 9ZZ
KA27 0AA - KA28 9ZZ
KW15 0AA – KW17 9ZZ
KW18 0AA - KW99 9ZZ
PA20 OAA - PA20 9ZZ
PA41 0AA - PA99 9ZZ
PA60 0AA – PA69 9ZZ
PA70 0AA – PA78 9ZZ
PH1 0AA - PH4 9ZZ
PH15 0AA - PH18 9ZZ
PH42 0AA – PH44 9ZZ
PH45 0AA - PH49 9ZZ
PH50 0AA - PH59 9ZZ
PH60 0AA - PH69 9ZZ
PH80 0AA - PH89 9ZZ
PH90 0AA - PH99 9ZZ
TR21 0AA - TR25 9ZZ
ZE0 0AA - ZE9 9ZZ
ZE1 0AA – ZE3 9ZZ
Clothing and home
Unfortunately, next-day delivery is not available to the below postcodes:
All BT postcodes
All GY postcodes
Orders can only be delivered to one address. You’ll need to place separate orders for items that need to be delivered to different addresses
Once you have purchased your item, it should arrive within 10-14 days.
We’re really sorry about that. If you have received any incorrect items, you must inform us within a reasonable period of time. Where possible, you will be asked to return the products to us using one of our free returns options. If it is not possible for you to return the item, and if you are eligible for a refund or replacement, this will be discussed at the point of contact.
We hope to resume these services as soon as possible. In the meantime, you can continue to shop in store for cakes, flowers, wine and the rest of your favourite M&S Foodhall products.
M&S Sandwich platters will only be available for collection in store.
If there are issues with products received, customers can request a refund quickly and easily on the Ocado website. You just need to log in, go to ""My Ocado"", then ""order""and select ""request"" under Refunds.
For any other issues, customers can get in touch with Ocado's Customer Service team by phone, email or live chat by visiting the ""Contact Us"" page on Ocado's website.
Start by choosing the local country you wish to ship to – you can select the correct region at the top right of our website. Please note: all products are sold on a delivery duty-unpaid basis, so recipients outside the EU may have to pay import duties, or other taxes. Our local delivery partners may also charge fees for processing import duties. Please consider costs that may be applicable on arrival into the country of your choice, as unfortunately M&S can’t be held responsible for these.
Varies by market. Please refer to your local market website for more details.
You can enter an international address and make it your default at the checkout, or in your account settings – go to ‘Your account’, select ‘Go to your account’, then ‘Address book’.