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Contact customer service by phone

Need more help? You'll find all of our contact details below, simply click on the option that is most relevant to your query. Please make sure that you’ve checked the status of your order under 'My Account' and checked your emails for any updates if you’re expecting a delivery.

  • 0333-014-8000

    For help about an order you’ve placed, any questions about delivery or for gift card and gift queries.

    (From overseas +44-20-8090-9564)

    Cost will be no more than a local call from a landline, and for mobile packages these numbers will be included in your inclusive minutes or discount scheme.

    Opening hours

    Monday-Sunday: 8am-8pm

  • 0333 014 8222

    Opening hours

    Monday-Sunday: 8am-7pm

  • You may find the answers to some commonly asked questions in our FAQs.

    If you want to place a Furniture order or have any product queries call us on : 0333- 014-8000. For any Furniture after-sale queries call us on 0333-014-8111

    Opening hours

    Monday-Friday: 8am-8pm
    Saturday: 8am-5pm
    Sunday: 9am-5pm

  • 0333-014-8555

    For queries about store service

    Opening hours

    Monday-Friday: 8am-8pm
    Saturday-Sunday: 8am-5pm

  • 0333-014-8555

    Questions about product quality

    Opening hours

    Monday-Friday: 8am-8pm
    Saturday-Sunday: 8am-5pm

    • Contact M&S Bank

      For M&S Bank Current Accounts, Credit Cards, Premium Club, Travel Money, Loans, Insurance, Savings & Investments and Internet Banking


      Kings Meadow
      CH99 9FB

    • 08081-697-822

      For new and existing M&S Energy customers, insulation or solar energy enquiries

      or visit M&S Energy

      Gas Emergency


      Electrical Emergency

      in England 0800-072-7282
      in Scotland 0800-300-999
      in Wales 0800-052-0400


      Contract Management
      Grampian House
      200 Dunkeld Road
      PH1 3GH

    • 0333 014 8444

      For businesses and other organisations to order large volumes of gift cards and e-gift cards

      Opening hours

      Monday-Friday: 9am-5pm
      Saturday-Sunday: Closed

    • 020-8718-1919

      Journalist Corporate press enquiries

    • 0345-609-0810

      Shareholder Enquiries

      Equiniti Limited

      Aspect House

      Spencer Road


      West Sussex

      BN99 6DA