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Contact customer service by phone

Need more help? You'll find all of our contact details below, simply click on the option that is most relevant to your query.

  • 0333-014-8000

    (From overseas +44-20-8090-9564)

    Cost will be no more than a local call from a landline, and for mobile packages these numbers will b e included in your inclusive minutes or discount scheme.

    To speak to us about an order you’ve placed, ask us a question about delivery or for gift card and gift voucher queries’

    Opening hours

    Mon-Sun: 8am – 8pm

  • If you have made a purchase in store and are contacting us to add your Sparks points, you can now do this here


    If you have an issue or query regarding your Sparks account

    Opening hours

    Mon-Sun: 8am – 8pm

  • 0333 014 8222

    Opening hours

    Mon-Sun: 9am – 7pm

    To find out more about our partnership with Deliveroo, click here.

  • Need to contact us? The current situation means that our Service teams are really busy helping customers at the moment so there may be delays before you speak to one of our team and up to 48 hours before you get a response to your email. You may find the answers to some commonly asked questions in our FAQs.

    If you want to place a Furniture order or have any product queries call us on : 0333- 014-8000. For any Furniture after-sale queries call us on 0333-014-8111

    Opening hours

    Mon-Fri: 8am – 6pm

    Sat: 8am - 5pm

    Sun: 9am - 5pm

    Bank Holiday

    Monday: 9am - 5pm

  • 0333-014-8555

    For queries about store service

    Opening hours

    Mon-Fri: 8am – 8pm

    Sat-Sun: 8am - 5pm

  • 0333-014-8555

    Questions about product quality

    Opening hours

    Mon-Fri: 8am – 8pm

    Sat-Sun: 8am - 5pm

    • Contact M&S Bank

      For M&S Bank Current Accounts, Credit Cards, Premium Club, Travel Money, Loans, Insurance, Savings & Investments and Internet Banking


      Kings Meadow
      CH99 9FB

    • 08081-697-822

      For new and existing M&S Energy customers, insulation or solar energy enquiries

      or visit M&S Energy

      Gas Emergency


      Electrical Emergency

      in England 0800-072-7282
      in Scotland 0800-300-999
      in Wales 0800-052-0400


      Contract Management
      Grampian House
      200 Dunkeld Road
      PH1 3GH

    • 0333 014 8444

      For businesses and other organisations to order large volumes of gift cards and e-gift cards

      Opening hours

      Mon-Fri: 9:00am – 5:00pm

      Bank Holiday Monday the line will be CLOSED

    • 020-8718-1919

      Journalist Corporate press enquiries

    • 0345-609-0810

      Shareholder Enquiries

      Equiniti Limited

      Aspect House

      Spencer Road


      West Sussex

      BN99 6DA