Need to contact us? The current situation means that our Service teams are really busy helping customers at the moment so there may be delays before you speak to one of our team and up to 48 hours before you get a response to your email. You may find the answers to some commonly asked questions in our FAQs below.
Before you place your order, it’s important to check your furniture’s dimensions and ensure that it will fit into your home through all access routes (internal and external) and into your chosen room.
Check our fit guides before purchasing:
If the product does not fit or if the access route is not suitable, we will be obliged to cancel your order and you may, at our discretion (to take account of our reasonable costs), incur a £25 (€35 for ROI) charge, which will show separately. You will be refunded for the purchase price.
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