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Help & Support

Use the links below to check your order status, find a local store and manage personal details.

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Popular FAQs

  • 'It’s FREE, simple and easy. We have multiple ways you can return items, with direct to our stores (including Foodhalls) being the fastest way to get your refund.​

    To start your returns process:

    1. Go to ‘Orders & Returns’ in your account
    2. Find your order and click ‘Return item(s)’
    3. Select your preferred way to return. You’ll see steps for what to do next plus your relevant returns barcode
    4. You don’t need any other documentation, all details needed are included in the barcode/label generated​​
  • You can check the status of your order and find tracking information at any time in  My Account. You can also track your order directly on the courier website. If you placed your order as a guest, click here for tracking information.

    We’ll keep you updated about your order via email – you’ll initially receive an order confirmation from us, and we may also send you important updates about items in your order, including when they’ve been despatched.

    To get your order to you as quickly as possible, we may have to send some items separately and these may occasionally be delivered by different couriers. Our couriers deliver between 7am and 7pm. During busy periods, we may deliver outside of these hours.

    Courier
    DPD
    Delivery method
    Next-day home delivery and flowers home delivery
    Website
    http://www.dpd.co.uk/forms/track-my-parcel.jsp
    Courier
    Evri
    Delivery method
    Standard and next-day home delivery
    Website
    https://www.evri.com/track-a-parcel/
    Courier
    Parcelforce
    Delivery method
    Standard home delivery and wine next-day delivery
    Website
    http://tracking.parcelforce.net/
    Courier
    Royal Mail
    Delivery method
    Standard home delivery
    Website
    http://www.royalmail.com/
    Courier
    DHL
    Delivery method
    Standard home delivery and international delivery
    Website
    http://www.dhl.co.uk/en.html
    Courier
    Yodel
    Delivery method
    Flowers and hampers home delivery
    Website
    http://www.myyodel.co.uk
     
  • Where did you return to?

    When will we process your return?

    When will you receive your refund? (starts from when the refund is processed)

    Mainchain store

    Same day 3-5 days

    Simply Food & outlets

    Within 10 days 3-5 days

    Post (via Evri or Royal Mail)

    Within 10 days 3-5 days

    Collect from home

    Within 10 days 3-5 days

Get in touch

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  • We’re really sorry that you’re unhappy with an experience you’ve had with us. The fastest, most effective way to complain is to call us on 03330 148000 between 8am and 8pm, seven days a week. Alternatively, contact us via email by filling out our email form. Our team aims to respond within 24 hours.