Help & Support

'It’s FREE, simple and easy. We have multiple ways you can return items, with direct to our stores (including Foodhalls) being the fastest way to get your refund.​

To start your returns process:

1. Go to ‘Orders & Returns’ in your account
2. Find your order and click ‘Return item(s)’
3. Select your preferred way to return. You’ll see steps for what to do next plus your relevant returns barcode
4. You don’t need any other documentation, all details needed are included in the barcode/label generated​​

You can check the status of your order and find tracking information at any time in  My Account. You can also track your order directly on the courier website. If you placed your order as a guest, click here for tracking information.

We’ll keep you updated about your order via email – you’ll initially receive an order confirmation from us, and we may also send you important updates about items in your order, including when they’ve been despatched.

To get your order to you as quickly as possible, we may have to send some items separately and these may occasionally be delivered by different couriers. Our couriers deliver between 7am and 7pm. During busy periods, we may deliver outside of these hours.

If your chosen product is currently unavailable online, simply click on the ‘Notify me when back in stock’ tool on the product page and enter your contact details. If the item becomes available again, we’ll send you an email to let you know right away. Alternatively, you can also use our ‘Store stock locator’ service to find availability in your local store.