Help & Support

Simply search ‘summer beauty bag’ or type T315000 into the search box and add it to your basket. Continue shopping full-price clothing, homeware or beauty. Once you’ve reached the qualifying spend of £30, you’ll be able to buy the summer beauty bag for just £25. Finally, check out and wait for your new beauty favourites to arrive.​

Please note, your summer beauty bag may be sent separately from the rest of your order, and can take up to 10 days to arrive.

You can find T&Cs for our summer beauty bag here

'It’s FREE, simple and easy. We have multiple ways you can return items, with direct to our stores (including Foodhalls) being the fastest way to get your refund.​

To start your returns process:

1. Go to ‘Orders & Returns’ in your account
2. Find your order and click ‘Return item(s)’
3. Select your preferred way to return. You’ll see steps for what to do next plus your relevant returns barcode
4. You don’t need any other documentation, all details needed are included in the barcode/label generated​​

You can check the status of your order and find tracking information at any time in  My Account. You can also track your order directly on the courier website. If you placed your order as a guest, click here for tracking information.

We’ll keep you updated about your order via email – you’ll initially receive an order confirmation from us, and we may also send you important updates about items in your order, including when they’ve been despatched.

To get your order to you as quickly as possible, we may have to send some items separately and these may occasionally be delivered by different couriers. Our couriers deliver between 7am and 7pm. During busy periods, we may deliver outside of these hours.

If your chosen product is currently unavailable online, simply click on the ‘Notify me when back in stock’ tool on the product page and enter your contact details. If the item becomes available again, we’ll send you an email to let you know right away. Alternatively, you can also use our ‘Store stock locator’ service to find availability in your local store.

You can make changes to your order, including cancellation or amendments to delivery date, delivery method, chosen delivery/collection address, or add a gift message, within 30 minutes of placing it and provided the order status is still displayed as ‘Order placed’. You can check the status of your order by logging into your account. If you placed your order as a guest, click here to review your order.

Unfortunately, you cannot add or remove items once your order has been placed. If you need to do this, we advise that you cancel your order, and then place a new one with your chosen items.

Need to return something? You can see full details on our free returns policy plus any exclusions , here

Ordering furniture? Contact the furniture team here to check if we can make any changes to your order