Use the links below to check your order status, find a local store and manage personal details.
'It’s FREE, simple and easy. We have multiple ways you can return items, with direct to our stores (including Foodhalls) being the fastest way to get your refund.
To start your returns process:
You can check the status of your order and find tracking information at any time in My Account. You can also track your order directly on the courier website. If you placed your order as a guest, click here for tracking information.
We’ll keep you updated about your order via email – you’ll initially receive an order confirmation from us, and we may also send you important updates about items in your order, including when they’ve been despatched.
To get your order to you as quickly as possible, we may have to send some items separately and these may occasionally be delivered by different couriers. Our couriers deliver between 7am and 7pm. During busy periods, we may deliver outside of these hours.
If your chosen product is currently unavailable online, simply click on the ‘Notify me when back in stock’ tool on the product page and enter your contact details. If the item becomes available again, we’ll send you an email to let you know right away. Alternatively, you can also use our ‘Store stock locator’ service to find availability in your local store.
Where did you return to? |
When will we process your return? |
When will you receive your refund? (starts from when the refund is processed) |
Mainchain store |
Same day | 3-5 days |
Simply Food & outlets |
Within 7-14 days | 3-5 days |
Post (via Evri or Royal Mail) |
Within 7-14 days | 3-5 days |
Collect from home |
Within 7-14 days | 3-5 days |
Select a topic to start a conversation.
The fastest, most effective way to complain is to call us on 03330 148000 8am-8pm, 7 days a week. 'If you still need help and are struggling to contact us, you can email us here.