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Product & brands information

Product information

Size and product guides

  • Our size guide hub will give you all the information you need to determine what size you are.

  • You’ll find the exact dimensions for each furniture item on the individual product display page. You should make a note of these to make sure your new furniture will fit through your doorways, hallways and up any stairs. If you’re replacing an existing piece of furniture, measure it to calculate the difference in size.

    Bear in mind you’ll need to allow extra space for some pieces of furniture:

    Dining tables and chairs need at least 60-70cm extra so the chairs can be pulled out

    Divans with drawers need at least 40cm on either side of the bed

    Recliners need 150-180cm to allow them space to recline

    We also have some handy room guides for ensuring your new furniture will fit:

    Living Room

    Dining Room

    Bedroom

    If the product does not fit or if the access route is not suitable, we will be obliged to cancel your order and you may, at our discretion (to take account of our reasonable costs), incur a £25 (€35 for ROI) charge, which will show separately. You will be refunded for the purchase price.

  • If you are missing instructions, missing parts or need a replacement/extra part please contact our Customer Service team on 0333 014 8111.

    (Parts are subject to availability and charges may apply).

Product guarantees & policies

  • We guarantee that your flowers will look beautiful for at least five days – just keep them hydrated and fed!

  • hallmark

  • Quality you can trust
    We’re so confident our furniture is built to last; our industry-leading guarantee covers any manufacturing failure. Yes, any. So that means it covers the frame, material, cushion, feet, drawers, doors, cupboards, mattresses and beds – the entire product is covered. That’s our promise, and that’s why our furniture comes with a 10-year guarantee. This does exclude outdoor furniture and does not cover any issues arising as a result of normal wear and tear.

  • For orders placed via www.marksandspencer.com, www.marksandspencer.com/ie, in-store and over the phone

    These furniture terms and conditions of sale ("Terms and Conditions”) apply to any order you place for made-to-order and stock product categories through www.marksandspencer.com, www.marksandspencer.com/ie, in-store or over the phone.

    All other terms and conditions are as stated in our General Terms and Conditions of Sale on www.marksandspencer.com (click here for link) and www.marksandspencer.com/ie (click here for link) (as applicable). In event of any inconsistency between these Terms and Conditions and our General Terms and Conditions of Sale, these Terms and Conditions will apply.

    1. Payment
      • All card/cash/credit/voucher/PayPal/Clearpay payments will be processed on the day you place your order.
      • If you have purchased your furniture using the Interest Free Credit option (UK only), your first payment will be activated upon successful delivery of your furniture, in accordance to your credit agreement. (https://www.creation.co.uk/about-us/terms-and-conditions)
    2. Our furniture products
      • All our furniture complies with the appropriate safety standards for domestic use only; it is not intended for commercial use. Any guarantee would be invalidated in the event that the furniture is used in a commercial environment. Unless stated otherwise, the furniture is suitable for indoor use only.
      • Images displayed as a guide only and may not be representative of the finished product. Fabrics are overlaid onto model images, so actual seams and pattern match may differ from what is shown.
    3. Will it fit?
      • Before you place your order, it is essential that you note your furniture’s dimensions and check that it will fit into your home and into your chosen room and through all access routes (both internal and external). To assist, a “Will it fit?” guide is available in store or from www.marksandspencer.com (click here for link).
      • If the product does not fit or if the access route is not suitable, we will be obliged to cancel your order and you may, at our discretion (to take account of our reasonable costs), incur a £25 (€35 for ROI) overall charge which will show as a separate charge. You will be refunded for the purchase price
    4. Fabric Swatches
      • You can order fabric swatches before you purchase click here for link.
      • We do not offer fabric swatches on Dining chairs, Beds, Divans or Headboards. However, these are available to view instore. To find your local furniture store see our furniture storefinder
    5. Check your order
      • Please check your order confirmation documents carefully and ensure that the item, style, colour and quantity of the products stated match what you’ve ordered. If the details are incorrect or incomplete, please contact your ordering store or our Customer Services team (0333 014 8111 for UK or 0353 1695 0741 for ROI) as soon as possible. Please see our Contact Us page (click here for link and here for ROI) for more details.
      • Please let us know if there is anything important we need to know, for example – any restricted access for our vehicles such as parking restrictions, or narrow lanes.
    6. Delivery
      • Delivery Costs
        • Delivery within the UK will cost £15 per order. Delivery within the ROI will cost €20 per order. We reserve the right to amend or waive this charge at our sole discretion.
      • Delivery locations
        • Furniture ordered via marksandspencer.com can only be delivered within the UK mainland, the Isle of Man and Northern Ireland. Furniture ordered via marksandspencer.com/i.e. can only be delivered within the mainland Republic of Ireland (ROI). We are unable to deliver furniture to certain postcodes within the following regions: Argyllshire, Bute, Comhairle nan Eilean Siar, Highland, Isle of Scilly, North Ayrshire, Orkney Island and Shetland. For full list of postcodes (click here for link). For Guernsey and Jersey, you can order furniture through one of local stores, delivery is handled by their own carrier. Please check with your local store for more details
      • Estimated delivery date:
        • For orders placed in store or over the phone, one of our customer services assistants will notify you of the estimated despatch time.
        • For orders placed online, the individual product pages will specify the estimated despatch time.
        • Please allow an additional week to the estimated delivery date shown for furniture ordered through marksandspencer.com for delivery to Northern Ireland or ordered through marksandspencer.com/i.e. for delivery to the Republic of Ireland
        • Please note that all your products will be delivered in one delivery. If you order more than one furniture product, the delivery date we offer will be based on the product with the longest estimated despatch time.
        • As soon as we receive your order, you will receive a text or email for you to choose a specific day of delivery.
        • Delivery booking confirmation:
          • To help you prepare, we will contact you by SMS or e-mail to you a week before delivery and let you know everything is on track or provide updated delivery dates.
          • A few days before delivery, we will text or call you to confirm your two-hour delivery time window. The delivery window represents the time during which we expect the vehicle to arrive with you.
          • Should you need to change your agreed delivery date, we will do so free of charge provided you give us at least 3 clear working days’ notice (not including the date of delivery) before your agreed date by contacting us by phone. Any changes after this point will (to take account of our reasonable costs) incur a delivery rearrangement fee of £25 (€35 for ROI) in total.
          • The delivery day:
          • Please ensure all access routes (internal and external) are clear and that there is sufficient space in the room for the delivery crew to deliver (and where applicable) unpack and assemble your furniture. Our crew must have normal ground floor access and the access route, and the room must be large enough to accommodate your order.
          • On your delivery day, we will call you between 7am and 10am to confirm we are on schedule. Please note, if your delivery window starts before 10am, we will call you 15 minutes beforehand.
          • If you have provided us with a mobile number, we will send an SMS (text) message to your mobile phone when the vehicle is approximately 30 minutes from your home.
          • We take your security and peace of mind seriously, so all our delivery crew will introduce themselves to you with their ID card. All our furniture delivery vehicles have a trained crew of two.
          • On arrival, the delivery crew will unpack, position and, where applicable, assemble your furniture (excludes “delivery only” products – see below section 7). This may be subject to change due to government guidelines and local lockdowns.
          • We will not be asking you to sign our handheld device to accept delivery, where possible we will take a photograph of the item as evidence of delivery.
          • All packing materials will be removed and disposed of responsibly in accordance with our Plan A commitment (click here for link).
          • If no one with authority to accept the delivery (meaning persons aged 16 years of age or above) is available at your specified address at the time of delivery, your order will be returned to our warehouse and you may, at our discretion (to take account of our reasonable costs), incur a delivery re-arrangement fee of £25 (€35 for ROI) in total.
      • Changes to your Delivery
        • Once you have agreed your delivery date with our delivery service team, should you need to change it, we will do so free of charge, subject to the below, up until 5 days before your agreed date. Any changes after this point will incur a delivery re-arrangement fee of £25
        • We understand there may be reasons you would want to delay your delivery. We are happy to accept a maximum of 3 delays or a delay of up to 4 weeks from your original delivery date (whichever may come first). Should you wish to delay your delivery beyond this point, we can provide storage for your order at a cost of £25 per week. This will be charged separately before your order is delivered. Any delays caused by M&S will not affect the above options to delay.
    1. Delivery only products
      • Certain products within our range are supplied on a ‘delivery only’ basis, which will be made clear in the DELIVERY, COLLECTIONS & RETURNS S section on the website so you are aware of this prior to making your purchase. These will be identified by delivery Delivered to your door or delivery Delivered to your room of choice.
      • Delivery only products will require unpacking and possibly self-assemblyy. This will be highlighted on the product pages withdeliverySelf-Assembly ordeliveryNo assembly required. Instructions will be provided within product packaging. Please unpack and check your furniture as soon as possible after delivery.
    2. Delays
      • Occasionally, the delivery of your furniture may be delayed or postponed. We will, of course, make every effort to keep you informed, minimise delay and discuss revised delivery timescales, but we shall be under no liability for any delay or failure to deliver your furniture if the delay or failure is wholly or partly caused by circumstances beyond our reasonable control (e.g. particularly bad weather conditions). Where there is a delay or failure for such reasons, you may wish to cancel your order. See section 10 below for further information about cancelling.
    3. Amendments
      • Should you need to amend your order, please contact our Customer Services team on 0333 014 8111 for UK or 0353 1695 0741 for ROI.
      • If you amend your order, you may find there are changes to your delivery timescales and/or the price you pay for the product(s). Where this is the case, you will be shown the current selling price along with the relevant delivery options and their cost on the day you amend your order and will have the option to either confirm the amendment(s) or cancel your order. See section 10 below for further information about cancelling.
      • Subject to the point immediately above, you will not be charged to amend your order provided you give us at least 3 clear working days’ notice (not including the date of delivery) before your agreed delivery date. Any changes after this point will (to take account of our reasonable costs), incur a fee of £25 (€35 for ROI) in total.
    4. Cancellations
      • If you wish to cancel your order, you have 14 days to inform us, starting on the day after your products have been delivered. Please call our Customer Services team (0333 014 8111 or 0353 1695 0741 for ROI) and they will arrange a time for us to collect your furniture. Furniture cannot be returned to any M&S store.
      • All products returned must, when received by us, be in their original re-saleable condition. Deductions from any refund may be made by M&S for any excessive handling, such as: the disposal of the product’s original packaging, or where an item has been partially/fully built.
      • There will (to take account of our reasonable costs), be a collection charge of £25 (€35 for ROI) in total (which will show as a separate charge).
      • Note that in all circumstances, you are responsible for any loss or damage to the furniture before it is received by us (except where caused by us) which will be deducted from any refund made to you. Our crew will take photographs of the relevant products on delivery to document their condition.
      • Please note that our goodwill refund policy, which can be found within our General Terms and Conditions of Sale on www.marksandspencer.com (click here for link) does not apply to furniture. Once your cancellation right has expired, we will only give a refund in accordance with your legal rights, for example, if the goods are not of satisfactory quality or as described. Please see our General Terms and Conditions of Sale for further details of your legal rights (click here for link).
    5. Furniture Disposal Service
      • This service is ordinarily available for made to order upholstery, mattresses, and beds, but please note the points below.
      • This service is not offered on cabinetry, garden or stocked upholstery.
      • This service must be ordered with your new product and cannot be ordered after you have placed your order.
      • Removal charges are £39 for upholstery (per item) and £29 for mattresses or beds (per item), e.g. disposal of two sofas would cost £78.
      • We will only collect products from the same address as your new furniture is being delivered to.
      • The product(s) will not be removed if infested, wet, heavily soiled, or dangerous to remove.
      • You must arrange for bedsteads to be disassembled prior to collection.
    6. After delivery
      • Furniture cannot be returned to any of our M&S stores.. If you have a problem with your new furniture delivery or need to return an item, please follow the below steps:
      • 1) Contact us on 0333 014 8111 or 0353 1695 0741 for ROI to discuss the situation. Please see our Contact Us page (click here for link to UK and here for ROI)) for further contact details.
        2) Please retain the original packaging.
        3) Our furniture care team will contact you to advise of next steps. Damaged or faulty items and missing parts must be reported within 30 days of receiving delivery of the order.
        4) If your furniture is damaged or faulty, the remedies we will provide will depend on the circumstances of each case, but may include repair, replacement or full or partial refund, as appropriate and in accordance with your legal rights.
        5) Where you return faultygoodsto us more than 1 year after delivery, and you are entitled to a refund, we reserve the right to apply a usage deduction for your period of use. The refund you will receive will be calculated asshown.

      • How long has customer had item?

        (From date of delivery)

        Refund Percentage with collection

        Under 1 year

        100%

        1-2 years

        83%

        2-3 years

        66%

        3-4 years

        50% No Collection Required

        4-5 years

        43% No Collection Required

        5-6 years

        17% No Collection Required


      • All products returned must, when received by us, be in their original re-saleable condition. Deductions from any refund may be made by M&S for any excessive handling, such as: the disposal of the product’s original packaging or where an item has been partially or fully built.
      • If you are exporting your furniture internationally, please make sure you are completely happy with your product before shipping onwards as we cannot arrange international collections or administer after sales assistance overseas. Please also check what customs formalities are involved, including payment of export or import duties. If you intend to export your furniture internationally, please contact our Customer Services team (0333 014 8111 or 0353 1695 0741 for ROI) and they will provide you with assistance.
    7. Furniture Guarantee
      • If you purchased your furniture on or after the 28th of January 2020 it will come with a 10-year guarantee. This excludes outdoor furniture and does not cover any issues arising as a result of normal wear and tear, improper care, or accidental damage. The life of your furniture depends on you looking after it according to the care instructions provided.
      • If you purchased your furniture before the 28th of January 2020, contact our Customer Services team (0333 0148111 or 0353 1695 0741 for ROI). (Click here for link to UK and here for ROI)
      • This guarantee is in addition to and does not affect your legal rights. Please see our General Terms and Conditions of Sale on www.marksandspencer.com (click here for link) or, for ROI, www.marksandspencer.com/ie (click here for link) for further details.
      • What does your guarantee cover?
      • Your guarantee provides a repair service should your furniture experience a manufacturer failure during the 10-year guarantee period.
      • All repair services are provided by authorised service technicians who are appointed by M&S.
      • We reserve the right to use alternative, similar materials to repair your product where the original materials are no longer available.
      • If we need to replace the fabric, the replacement fabric may not be exactly the same as the original fabric. We will try to find the closest available fabric, but there may be some shade variation.
      • If your product cannot be repaired, we will replace it with the same model or, if this is no longer available, a substitute product of an equivalent specification.
      • In the event that your product is repaired or replaced, the guarantee will still expire on the original guarantee expiration date.
      • Where you return faulty goods to us more than 1 year after delivery, and you are entitled to a refund, we reserve the right to apply a usage deduction for your period of use. The refund you will receive will be calculated as shown below

      • How long has customer had item?

        (From date of delivery)

        Refund Percentage with collection

        Under 1 year

        100%

        1-2 years

        83%

        2-3 years

        66%

        3-4 years

        50% No Collection Required

        4-5 years

        43% No Collection Required

        5-6 years

        17% No Collection Required

         

      • What does your guarantee not cover?
        1) Ex-display products purchased in-store.
        2) Products purchased from M&S Outlets.
        3) Any outdoor furniture.
        4) Accessories.
        5) Normal wear and tear.
      • The guarantee will not apply if:
        1) The furniture has been subject to adverse moisture or heat.
        2) The product has not been properly maintained in accordance with the care instructions, or there is evidence of product abuse, misuse or use in a non-domestic environment.
        3) The product is in an unsanitary condition. We reserve the right to refuse to collect and/or dispose of any unsanitary product.
        4) The product has been exported outside of the UK (or if you are a Republic of Ireland customer, out of the Republic of Ireland).
        5) The guarantee is nontransferable and cannot be ‘transferred’ to new owners in the event that you sell or pass on, the furniture item to someone else.
      • Claiming on your guarantee
        To make a claim, please call our Furniture Customer Services team (0333 014 8111 or 0353 1695 0741 for ROI) to discuss the situation. You will need to provide all the following:
        1) Proof of purchase.
        2) A photograph of the batch label.
        3) Photographs of the fault.
    8. Made to Order Sofas
      • Our Made to Order Upholstery ranges are supplied in fabrics which have been treated with ‘Stain Defence’. A direct water repellent is applied to the fabric surface, which slows down the absorption of liquids. This allows time for any spillage to be cleaned up. Furthermore, it aids the cleaning of fabrics when using spot cleaners
      • A select range of fabrics are available with Aquaclean Technology.
        This treatment covers the fibres with a protective layer to prevent dirt penetrating the fabric.
        This also allows for stains on the surface of the fibre to be trapped and then lifted with the use of water.
      • These treatments are not designed to resist dye transfer. Always make sure the clothing or cushions used on your upholstery is colour fast. This is particularly relevant on light coloured fabrics.
      • Please note that the treatments described above are not available on a selection of upholstery collections including ‘Fired Earth’ or ‘Swoon’
  • Outdoor Furniture – Aftersales

    As per our terms and conditions outdoor furniture is excluded from our 10-year guarantee. Please see full terms and conditions here. FURNITURE T&Cs

    All other terms and conditions are as stated in our General Terms and Conditions of Sale on www.marksandspencer.com (click here for link) and www.marksandspencer.com/ie (click here for link) (as applicable). In event of any inconsistency between these Terms and Conditions and our General Terms and Conditions of Sale, these Terms and Conditions will apply.

    1. Outdoor furniture aftercare cover:
      • If you purchased your outdoor furniture on or after the 28th of January 2020 it will come with a 12-month aftercare cover. This cover does not apply to any issues arising as a result of normal wear and tear, improper care or accidental damage. The life of your furniture depends on you looking after it according to the care instructions provided.
      • If you purchased your furniture before the 28th of January 2020, contact our Customer Services team (0333 014 8111 or 0353 1695 0741 for ROI). (Click here for link to UK and here for ROI)
    2. What does your aftercare period cover?
      • Your aftercare period provides a repair service should your outdoor furniture develop a proven manufacturing fault during the 12-month aftercare period. All faults needs to be reported within the first 12 months from delivery and verified by our Furniture Aftercare Team
      • All inspection & repair services are provided by authorised service technicians who are appointed by M&S.
      • We reserve the right to use alternative, similar materials to repair your product where the original materials are no longer available.
      • If your product cannot be repaired, we may offer a full or partial refund which will be reflective of the time you’ve owned the furniture.
      • In the event that your product is repaired or replaced, the guarantee will still expire on the original aftercare period expiration date.
    3. The cover will not apply if:
      • Product hasn’t been cared for and maintained in accordance with the guidelines/ care instructions.
        1) The items should be stored away in a dry ventilated room, away from direct heat source. If this is not possible, please use a waterproof outdoor furniture cover.
        2) Cushions should not be left outside in wet or damp conditions. They must be stored away, in a dry and ventilated room.
        3) When storing outdoor furniture, please ensure it is upright, not on its end or back.
      • The furniture has been subject to adverse moisture, heat, or sunlight.
      • There is evidence of product abuse, misuse or use in a non-domestic environment.
      • The product is in an unsanitary condition. We reserve the right to refuse to collect and/or dispose of any unsanitary product.
      • The product has been exported outside of the UK (or if you are a Republic of Ireland customer, out of the Republic of Ireland).
    4. General Terms and Conditions of Sale:
      • This aftercare cover is in addition to and does not affect your legal rights. Please see our General Terms and Conditions of Sale on www.marksandspencer.com (click here for link) or, for ROI,www.marksandspencer.com/ie (click here for link) for further details.
    5. Claiming on your guarantee:
      • If you believe your outdoor furniture has developed a fault within 12 months from delivery, please call our Furniture Customer Services team (0333 014 8111 or 0353 1695 0741 for ROI) to discuss the situation. You will need to provide all the following:
        1) Proof of purchase.
        2) A photograph of the batch label.
        3) Photographs of the fault.
    • You’ll be given a £5 voucher for every donation you make to an Oxfam store which contains at least one item of M&S-labelled clothing, including shoes, handbags, belts, hats and scarves.
    • This offer does include donations of M&S bras, but does not include donations of swimwear, underwear, socks or damaged or soiled items.
    • Vouchers are subject to M&S's General Terms and Conditions of Sale.
    • The voucher entitles you to £5 off your next purchase of £35 or more on clothing, home and beauty products in participating M&S stores.
    • In the Republic of Ireland the voucher entitles you to €7 off purchases of €50 or more on clothing, home and beauty products in participating M&S stores.
    • Only one voucher can be used for each transaction of £35 (€50) or more.
    • The voucher is redeemable only during the calendar month stated on the voucher.
    • The voucher is not redeemable against M&S food or tailoring alterations.
    • The voucher is not redeemable on purchases made online or over the phone (including in-store customer orders).
    • The voucher can be used in conjunction with other Marks & Spencer offers, as long as the minimum spend threshold requirements are met for each separate offer.
    • The voucher will be valid in-store on presentation of the original voucher at the till.
    • Must be handed in on redemption.
    • Can be used once only in a single transaction.
    • The voucher cannot be used on Sales and Clearance items.
    • One voucher only per transaction.
    • Voucher cannot be used for the purchase of Gift Cards or Vouchers or Marks & Spencer Money products, or to pay Credit Card or Chargecard balances.
    • Offer strictly non-transferable.
    • Marks & Spencer reserves the right to reject the voucher with reasonable cause.
    • Refunds will take into account the value of the voucher and the amount refunded will not include the value of the voucher.

Stock availability

  • If your chosen product is currently unavailable online, simply click on the ‘Notify me when back in stock’ tool on the product page and enter your contact details. If the item becomes available again, we’ll send you an email to let you know right away. Alternatively, you can also use our ‘Store stock locator’ service to find availability in your local store.

Brands available at M&S

  • See our full list of stocked brands here.

  • We have a wide range of brands available online, but some will have different policies. Click below to find out more.

Adidas

  • Our standard M&S refund policy applies to all Adidas purchases made through marksandspencer.com. Find out more about our refund policy here


    The product must be unused and in its original protective packaging. You can return your item via Royal Mail or arrange a collection. Simply Food and Clothing and Home store returns are not available for Adidas purchases.

  • Adidas items are currently only available to purchase online through marksandspencer.com.

  • There is no charge to return any Adidas purchases made through marksandspencer.com.

Asiatic rugs

  • Our standard M&S refund policy applies to all Asiatic purchases made through marksandspencer.com. Find out more about our refund policy here

    The product must be unused and given back to us in protective packaging. You can return your item by arranging a Collection. Returns via postal drop off or M&S stores are not available for Asiatic rug purchases.

  • Asiatic items are currently only available to purchase online through marksandspencer.com.

  • There is no charge to return any Asiatic purchases made through marksandspencer.com.

Asics

  • Our standard M&S refund policy applies to all Asics purchases made through marksandspencer.com. Find out more about our refund policy here

    The product must be unused and in its original protective packaging. You can return your item via Royal Mail or arrange a collection. Simply Food and Clothing and Home store returns are not available for ** Asics purchases.

  • Asics items are currently only available to purchase online through marksandspencer.com.

  • There is no charge to return any Asics purchases made through marksandspencer.com.

Beyond Yoga

  • Our standard M&S refund policy applies to all Beyond Yoga purchases made through marksandspencer.com. Find out more about our refund policy  here


    The product must be unused and in its original protective packaging. You can return your item via Royal Mail or arrange a collection. Simply Food and Clothing and Home store returns are not available for Beyond Yoga purchases.

  • Beyond Yoga items are currently only available to purchase online through marksandspencer.com.

  • There is no charge to return any Beyond Yoga purchases made through marksandspencer.com. 

Charles Tyrwhitt

  • Our standard M&S refund policy applies to all Charles Tyrwhitt purchases made through marksandspencer.com. Find out more about our refund policy here.


    The product must be unused and given back to us in original packaging. You can return your item via post or you can arrange a collection. Returns to our M&S stores are not available for Charles Tyrwhitt purchases.

  • There is no charge to return any Charles Tyrwhitt purchases made through marksandspencer.com.

Clinique

  • Aberdeen, Argyle St Glasgow, Bath, Birmingham, Braehead, Bromley, Camberley, Cheshire Oaks, Cheshunt, Chester, Cribbs Causeway, Culverhouse Cross, Fosse Park, Gemini, Gyle, Handforth, Hedge End, Kingston, Leeds, Liffey Valley Dublin, Lisburn, Liverpool, London Colney, Longbridge, Manchester, Marble Arch, Meadowhall, Merryhill, Metro Centre, Milton Keynes, Newcastle, Nottingham, Pudsey, Shoreham, Stevenage, Stratford City London, Thurrock, Vangarde Monks, White City, Wolstanton Stoke.

DAR Lighting

  • Our standard M&S refund policy applies to all DAR Lighting purchases made through marksandspencer.com. Find out more about our refund policy here The product must be unused and given back to us in protective packaging. You can return your item by arranging a Collection. Returns via postal drop off or M&S stores are not available for DAR Lighting purchases.

  • DAR Lighting items are currently only available to purchase online through marksandspencer.com.

  • There is no charge to return any DAR Lighting purchases made through marksandspencer.com.

Free People

  • Our standard M&S refund policy applies to all Free People purchases made through marksandspencer.com. Find out more about our refund policy here


    The product must be unused and in its original protective packaging. You can return your item via Royal Mail or arrange a collection. Simply Food and Clothing and Home store returns are not available for Free People purchases.

  • Free People items are currently only available to purchase online through marksandspencer.com.

  • There is no charge to return any Free People purchases made through marksandspencer.com.

Gallery Direct

  • Our standard M&S refund policy applies to all Gallery Direct purchases made through marksandspencer.com. Find out more about our refund policy here

    The product must be unused and given back to us in protective packaging. You can return your item by arranging a Collection. Returns via postal drop off or M&S stores are not available for Gallery Direct purchases.

  • Gallery Direct items are currently only available to purchase online through marksandspencer.com. Our M&S Leeds White Rose store currently has a range display of Gallery Direct items should you wish to see these in person. These items have scannable QR codes in store which will take you to each product online on M&S.com. The order will be delivered to you via postal and not purchasable in stores.

  • There is no charge to return any Gallery Direct purchases made through marksandspencer.com.

Girlfriend Collective

  • Our standard M&S refund policy applies to all Girlfriend Collective purchases made through marksandspencer.com. Find out more about our refund policy here

    The product must be unused and in its original protective packaging. You can return your item via Royal Mail or arrange a collection. Simply Food and Clothing and Home store returns are not available for ** Girlfriend Collective purchases.

  • Girlfriend Collective items are currently only available to purchase online through marksandspencer.com.

  • There is no charge to return any Girlfriend Collective purchases made through marksandspencer.com.

Hawes & Curtis

  • Our standard M&S refund policy applies to all Hawes & Curtis purchases made through marksandspencer.com. Find out more about our refund policy here The product must be unused and in its original protective packaging. You can return your item via Royal Mail, Evri or arrange a collection. Simply Food and Clothing and Home store returns are not available for Hawes & Curtis purchases.

  • Hawes & Curtis items are currently only available to purchase online through marksandspencer.com.

  • There is no charge to return any Hawes & Curtis purchases made through marksandspencer.com.

Jaeger

  • Marble Arch, Edinburgh, Handforth, Headge End, Kensington, Lisburn, Bath, Bluewater, Braehead, Bromley, Brooklands, Camberley, Cheshire Oaks, Cheshunt, Cribbs Causeway, Kings Road, Kingston, London Colney, Manchester, Oxford, Pantheon, Stratford, Vangarde, Harrogate, Leamington SP, Newcastle.

Kaikoo

  • Our standard M&S refund policy applies to all Kaikoo purchases made through marksandspencer.com. Find out more about our refund policy here The product must be unused and given back to us in protective packaging. You can return your item by arranging a Collection. Returns via postal drop off or M&S stores are not available for Kaikoo purchases.

  • Kaikoo items are currently only available to purchase online through marksandspencer.com.

  • There is no charge to return any Kaikoo purchases made through marksandspencer.com.

L.K. Bennett

  • Our standard M&S refund policy applies to all L.K. Bennett purchases made through marksandspencer.com. Find out more about our refund policy  here


    The product must be unused and in its original protective packaging. You can return your item via Royal Mail. Simply Food and Clothing and Home store returns are not available for L.K. Bennett purchases.

  • L.K. Bennett items are currently only available to purchase online through marksandspencer.com.

  • There is no charge to return any L.K. Bennett purchases made through marksandspencer.com.

Mamas & Papas (Store Purchases)

  • Mamas & Papas products are available in the following stores:

    Bluewater

    Longbridge

    Cheshire Oaks

  • Mamas & Papas products are now available to purchase online on marksandspencer.com.

    • Customers can only purchase Mamas & Papas items from the dedicated Mamas & Papas tills.
    • Customers can pay for their purchases at the Mamas & Papas tills using cash, credit or debit cards, Mamas & Papas gift cards, or Love 2 Shop vouchers. Mamas & Papas accept Klarna on purchases over £1,000, and offer a scheme where customers can pay a 10% deposit.
    • Larger items are held as display items only in store, and orders will be taken at the till for home delivery, with a delivery date agreed with the customer at time of order. Delivery will be by Mamas & Papas. There may be a charge for home delivery.
    • Please see full delivery details on the Mamas & Papas website Delivery And Collection Information – Mamas & Papas UK (mamasandpapas.com)
    • The standard Mamas & Papas returns policy will apply.
    • Customers can return Mamas & Papas purchases:

    - To a Mamas & Papas till in an M&S store running the concession

    - To any Mamas & Papas stores

    - Via post or home collection by Mamas & Papas

    • Customers can return purchases made in any Mamas & Papas store or concession.
    • Proof of purchase in the form of a valid Mamas & Papas till receipt will be required for an in-store return.
    • Please see full details on the Mamas & Papas website Terms & Conditions – Mamas & Papas UK (mamasandpapas.com)
    • All post-purchase communication and customer service will be handled by Mamas & Papas – these details will be shown clearly on the till receipt.
    • If a customer contacts the M&S contact centre, via webchat, phone or email, they will be re-directed to Mamas & Papas customer services.
    • For reference, Mamas & Papas customer service details are:

    Phone: 0345 268 2000 Open: Monday to Saturday 9.30am-5pm, closed Sunday

    Email: Contact Us – Mamas & Papas UK (mamasandpapas.com)

Mamas & Papas (Online Purchases)

    • There is no charge to return any clothing and accessory Mamas & Papas items purchased through marksandspencer.com. Furniture items however will incur a standard M&S return charge as explained on Returns & Refunds | M&S (marksandspencer.com).


      Furniture and travel bundle terms and conditions

    • Travel and Furniture Bundles are put together by Mamas and Papas and are offered at our sole discretion. Unless otherwise stated, bundles cannot be mixed and matched. Should you require to return a bundle item in line with our refund, exchange and returns policy, this bundle must be returned with all components to receive full refund by M&S. For the avoidance of doubt, you cannot return individual furniture pieces, which have been bought as part of a furniture and/or travel set.
    • Should any individual item purchased as part of a furniture and/or travel bundle develop a manufacturing fault which we cannot repair, we may offer you a replacement individual item. Please note that where a particular model, colour, fabric or accessory has been discontinued, or is not available to Mamas & Papas separately at reasonable cost in its sole discretion, Mamas & Papas may have no alternative but to offer a replacement to the individual item or part with an equivalent part, item, product, colour or fabric or style to the bundle.
    • Our standard M&S refund policy applies to all Mamas & Papas purchases made through marksandspencer.com. Find out more about our refund policy here.
    • For clothing and accessory items, the product must be unused and in its original protective packaging. You can return your item via Royal Mail, Evri or arrange a collection. Simply Food and Clothing and Home store returns are not available for online Mamas and Papas purchases.
    • For furniture and travel sets, the product must be unused and in its original protective packaging. Your refund may be impacted if you return the item in a partially/fully built state. You will need to contact the M&S contact centre on 03330 148111 who will be reaching out to our trusted supplier to arrange a collection. You cannot return your item through the M&S Returns hub on marksandspencer.com or Simply Food and Clothing and Home stores.
    • If you are missing any parts from your furniture or travel set item or these have been delivered damaged, you will need to contact the M&S contact centre on 03330 148111 Spare parts can be arranged to be sent so please review the instruction manual to call out which part has been impacted. Mamas and Papas will action the best course of action.
    • The warranty period for Mamas and Papas furniture items are 2 years from date of delivery.
    • You will be able to track your online order through your M&S account via WISMO services.
    • After your order is placed you will receive contact within 2 working days directly from Mamas and Papas trusted carrier (Panther) confirming a delivery date. After this email you will have 48hrs to change this date directly through these communications.
    • You will be able to specify delivery to a room of choice through direct emails with the carrier (Panther).
    • For a greater customer delivery experience, please ensure a phone/mobile number is provided in your account and checkout when placing furniture orders.
    • You can cancel your furniture order online within 30 minutes of placing it. After this period there is no guarantee that the M&S contact centre can action a cancellation
    • Currently we cannot offer an assembly service with Mamas and Papas furniture items.

My 1st Years

  • Please note that, unless they are faulty, personalised items cannot be returned. These products can only be returned in accordance with your statutory rights.

  • Personalised items are currently only available to purchase online through marksandspencer.com.

Portmeirion

  • Creatures of Curiosity, Morris & Co, Sara Miller

  • Our standard M&S refund policy applies to all Portmeirion purchases made through marksandspencer.com. Find out more about our refund policy here

    The product must be unused and in its original protective packaging. You can return your item via available postal carriers or by arrange a collection. Simply Food and Clothing and Home store returns are not available for ** Portmeirion purchases.

  • Portmeirion items are currently only available to purchase online through marksandspencer.com.

  • There is no charge to return any Portmeirion purchases made through marksandspencer.com.

Puma

  • Our standard M&S refund policy applies to all Puma purchases made through marksandspencer.com. Find out more about our refund policy here

    The product must be unused and in its original protective packaging. You can return your item via Royal Mail or arrange a collection. Simply Food and Clothing and Home store returns are not available for ** Puma purchases.

  • Puma items are currently only available to purchase online through marksandspencer.com.

  • There is no charge to return any Puma purchases made through marksandspencer.com.

Reebok

  • Our standard M&S refund policy applies to all Reebok purchases made through marksandspencer.com. Find out more about our refund policy here

    The product must be unused and in its original protective packaging. You can return your item via Royal Mail or arrange a collection. Simply Food and Clothing and Home store returns are not available for ** Reebok purchases.

  • Reebok items are currently only available to purchase online through marksandspencer.com.

  • There is no charge to return any Reebok purchases made through marksandspencer.com.

Regatta

  • Our standard M&S refund policy applies to all Regatta purchases made through marksandspencer.com. Find out more about our refund policy here

    The product must be unused and in its original protective packaging. You can return your item via Royal Mail, Evri or arrange a collection. Simply Food and Clothing and Home store returns are not available for Regatta purchases.

  • Regatta items are currently only available to purchase online through marksandspencer.com.

  • There is no charge to return any Regatta purchases made through marksandspencer.com.

Slick Stitch

  • Dolly Mix, Alphabet and Molly & Monty

  • Please note that, unless they are faulty, personalised items cannot be returned. These products can only be returned in accordance with your statutory rights.

  • Personalised items are currently only available to purchase online through marksandspencer.com.

Superdry

  • Our standard M&S refund policy applies to all Superdry purchases made through marksandspencer.com. Find out more about our refund policy here The product must be unused and in its original protective packaging. You can return your item via Royal Mail, Evri or arrange a collection. Simply Food and Clothing and Home store returns are not available for Superdry purchases.

  • Superdry items are currently only available to purchase online through marksandspencer.com.

  • There is no charge to return any Superdry purchases made through marksandspencer.com.

Sweaty Betty

  • Our standard M&S refund policy applies to all Sweaty Betty purchases made through marksandspencer.com. Find out more about our refund policy here


    The product must be unused and in its original protective packaging. You can return your item via Royal Mail or arrange a collection. Simply Food and Clothing and Home store returns are not available for Sweaty Betty purchases.

  • Sweaty Betty items are currently only available to purchase online through marksandspencer.com. 

  • There is no charge to return any Sweaty Betty purchases made through marksandspencer.com.

Timberland

  • Our standard M&S refund policy applies to all Timberland purchases made through marksandspencer.com. Find out more about our refund policy here

    The product must be unused and in its original protective packaging. You can return your item via Royal Mail or arrange a collection. Simply Food and Clothing and Home store returns are not available for ** Timberland purchases.

  • Timberland items are currently only available to purchase online through marksandspencer.com.

  • There is no charge to return any Timberland purchases made through marksandspencer.com.

WatchShop

  • Fossil, Skagen, Radley, Daniel Wellington, Reflex, Casio, Citizen, DKNY, Sekonda, Timex, Accurist, Disney, Tikkers, Ted Baker, Polar and Character.

  • Our standard M&S refund policy applies to all WatchShop purchases made through marksandspencer.com. The product must be unused and in its original packaging. You can return your item via Royal Mail, Evri or arrange a collection. Simply Food and Clothing and Home store returns are not available for WatchShop purchases..

  • If your item doesn’t work or stops working, please get in touch with us, we’re here to help. You can either send us an email at mandswatches@watchshop.com or navigate the online chat portal on https://www.watchshop.com/contact-us.html

  • If your item needs any alterations or repairs, please get in touch with us at mandswatches@watchshop.com or navigate the online chat portal on https://www.watchshop.com/contact-us.html. We’ll be able to provide you with full technical support, you’ll just need your order number to hand. You can also contact the item manufacturer’s helpline directly.

  • Yes, your watch will arrive with new batteries that have been fitted by the manufacturer, so the item is ready to wear as soon as you receive it.

  • Yes, your watch will arrive in an official box from the manufacturer. An image of example packaging is included on each of our watch product pages.

  • Yes, all our WatchShop items come with a manufacturer’s guarantee and our official distributor’s stamp for peace of mind.

YMO

  • Our standard M&S refund policy applies to all YMO purchases made through marksandspencer.com. Find out more about our refund policy here


    The product must be unused and in its original protective packaging. You can return your item via Royal Mail or arrange a collection. Simply Food and Clothing and Home store returns are not available for YMO purchases.

  • YMO items are currently only available to purchase online through marksandspencer.com.

  • There is no charge to return any YMO purchases made through marksandspencer.com.

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