font loading for Top nav

We are delighted to introduce carefully curated external brands to M&S

Clothing & Home Brands

  • M&S delivery and free Click & Collect services are available for all these brands. For Early Learning Centre (ELC), please note that some extra-large items are excluded from Click & Collect. Your full delivery options will be listed in checkout. For more information click here.

  • The standard M&S refund policy applies to all brands except Jaeger. The only difference is that no refunds will be given for the external brand items without proof of purchase (such as an order confirmation email or digital parcel summary).

  • Currently, these products are online only.

  • Yes, these brands products will be part of selected Sparks offers. Exclusions may apply, please refer to our Sparks page for more information.

  • At present, these products are only available on marksandspencer.com.

Jaeger

Our customers are important to us. So, while M&S is under no obligation to accept any Jaeger return or unspent gift vouchers, we’ve decided to offer the following. This is a goodwill gesture, and when Jaeger launches on marksandspencer.com, standard M&S return and refund policies will apply.

  • We’re happy to accept returns for Jaeger items in our stores. All items must be returned to an M&S store that sells clothing (excluding Simply Food, Outlet, BP, Moto, hospital, airport and train station stores). Items bought from Jaeger online must also be returned to an M&S store and cannot be returned by post. Items must be unused, in their original packaging and accompanied by a valid proof of purchase from one of the following:

    • Jaeger stores, including outlets
    • Store concessions and websites, such as John Lewis/Peter Jones, Hoopers, Arnotts and Jarrolds
    • Boundary Mills
    • Jaeger online statement

     

    All refunds will be given in the form of an M&S Credit Receipt. The standard M&S Refund Policy applies e.g. 35 days from the date of purchase unless we have implemented an extension/shorter time frame such as Christmas or a Sale item.

     

    What is the international refund policy?

    Items ordered internationally can be returned to any UK M&S store in line with the standard refund policy. International orders can be returned to a local store (e.g.: Ireland).

  • Don’t worry. While we won’t be able to accept Jaeger gift cards and credit notes in our stores, we can replace them with an M&S e-gift card. On the back of your Jaeger gift card/credit note you’ll find a 10-digit number. Please send us this number along with your name and address to JaegerQueries@customersupport.marksandspencer.com .We’ll then send you a replacement M&S E gift card to the same value within 3-5 days of your request. Please check your junk or spam folder as sometimes our emails may arrive there.

  • We have a legal obligation to let you know that your personal data has been transferred from Jaeger to M&S as part of our recent purchase of the Jaeger brand. We are also obliged to provide you with a copy of our privacy policy to explain how we will process your data and to explain your rights under data protection law.

  • It means that your personal data will soon be transferred securely to M&S by Jaeger to allow us to continue offering you the best possible service. You can rest assured we take data protection very seriously and are committed to keeping your data safe and secure while complying with our legal obligations.

Was this useful?
     

Contact customer service

 

Web chat or email us

Please choose a subject from the menu below.