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Legal & ethical policies

What is our data protection policy?

Our data protection policy: It’s all in the detail

When it comes to quality, whether it's immaculate stitching or the perfect birthday cake, it’s all about the detail. Getting everything just right is why customers across the world trust M&S to make every moment special.

We believe the most important details, though, are yours - and to keep the information you share with us as safe as possible, we’ve updated our privacy policy in line with the requirements set out by GDPR.

The details you share with us help us to bring you our latest offers and inspiration we think you’ll love. Take a look below for more.

Special little treats: We’ll bring you the latest offers to help you get the best value

Things you’ll love: Getting to know you means we can inspire you with things we think you’ll like.

Shop your way: How you shop helps us tailor our website to better suit you.

A smooth service: In order to make certain services available to you, we may need to share your personal data with some of our service partners, all of whom meet the same high standards when it comes to customer data privacy

Here to help: Should you need assistance, our customer service team will be able to access your information to speed up the process.

Looking after you: So you can shop with confidence, we use information to confirm your identity and help protect you against fraud.

If you would like to check which details you have shared with us, and your marketing preferences, please click here.

Click here to view our full privacy policy

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