font loading for Top nav

Sparks Rewards terms and conditions →



Sparks is changing! The terms and conditions below will take effect from July 9th 2020.


To view the terms and conditions that apply to Sparks until then, click here. These are currently in use and will remain in use until 8th July 2020.


Sparks is the Marks and Spencer plc (‘M&S’) reward scheme. It comprises a range of rewards, benefits, offers and giveaways ("Benefits") and is free to join

  • Anyone 18 years of age or over and a UK resident for the entire period for which you are a Sparks customer. No corporate or business use or participation. Colleagues may be excluded from any aspect of the reward scheme at any time at our discretion. See individual Benefit terms and conditions for more information and qualification. Eligibility will be revoked and we may withhold Benefits if your account is terminated.

  • Your account is not transferable once activated. Activate and register your card at marksandspencer.com/sparks with your card number and email address to receive your Benefits. You will need to provide a valid mobile or land line number and postal address. Without a valid email address, you will not receive all the regular Benefits associated with Sparks. It is your responsibility to ensure that all your personal details are kept up to date and M&S will not be responsible for any lost, delayed or undeliverable communications if you do not do so.

  • As a Sparks customer you will have access to a variety of Benefits, you just need to use your Sparks card when you shop either online or in store (excluding BP Connect and Channel Island stores). Each Benefit is free to participate in. You will receive offers and promotions personalised to you. By using your card, you will also be eligible to receive a variety of Benefits such as: (i) receive the value of your shopping for free at the checkout for all transactions which do not include: a) alcohol, in Scotland and Wales; or b) gift cards (“Qualifying Transactions”); (ii) the chance to get thousands worth of shopping for free in M&S e-gift cards; and (iii) product giveaways (such as product gifts from our in-store bakery and apothecary). We will also reward our most loyal customers with "little treats" as a thank you. Recipients of these Benefits are selected at random from all eligible Sparks customers. Inclusions and exclusions will apply and are subject to change. Details of the current Benefits can be found here and this will be updated from time to time.

    Benefits may change from time to time, they are subject to availability and if necessary may be substituted by M&S. Product giveaways are redeemable in store only and may be time limited. We reserve the right to withhold Benefits due to eligibility. Discount card holders shall not be entitled to receive the e-gift card Benefit. Benefits are non-exchangeable, non-transferable and no cash alternative is offered. M&S reserves the right at any time in its sole discretion to cancel, void, suspend, modify or supersede any of the Benefits at any time if it believes that the draw to select a Benefit recipient is not capable, or is likely not to be capable, of being conducted fairly or as specified within these terms and conditions due to events beyond its control (including, without limitation, a virus, a computer bug, or other technical issue or unauthorised human intervention or any other cause beyond the reasonable control of M&S that could corrupt or affect the administration, security, impartiality or normal course of the draw). Benefits are awarded randomly by an algorithm to a prescribed average and therefore the frequency with which each Benefit is awarded may vary temporarily from the value stated, or we may change the frequency from time to time where that change is to your benefit. For the avoidance of doubt, the promoter of the Benefits is M&S, of Waterside House, 35 North Wharf Road, London, W2 1NW.

    M&S shall have no liability for any delay and/or failure to perform any obligation to the intended recipient of any Benefit or other entrants, including those caused by: (a) technical problems of any kind which may limit or prevent any person’s participation in any draw for a Benefit or the awarding of any Benefit; (b) any loss or damage arising from or in connection with the allocation of a Benefit; (c) any act or omission of any third party; or (d) any other events beyond M&S’ control that may cause the allocation or awarding of the Benefits to be disrupted or corrupted. Nothing in these terms and conditions shall limit in any way M&S’ liability for death or personal injury caused by its negligence

    If you select Sparks-supported charity or good cause at registration, M&S will donate 1p to your chosen cause for each transaction you make with us. 1p per such transaction is donated by Marks and Spencer plc to The Charities Aid Foundation (registered charity number 268369) which will, in its discretion pass on your donation to your chosen cause. You may change your chosen cause at any time.

  • You can terminate your account at any time online at marksandspencer.com within your account. On termination any and all benefits accrued will be lost. We can terminate your account immediately if at any time, you are, or we reasonably suspect you may be, acting fraudulently, criminally or are otherwise in breach of these terms. If your account has been inactive for 12 months we will review it and, in our discretion, may choose to suspend your account.

  • We can make changes to the eligibility requirements, the Benefits and the terms of the reward scheme at any time if we believe, in our reasonable discretion, that the change is either to your benefit or is required for the continuing administration of the reward scheme. Material changes will be communicated to you via SMS, email or postal communication where we have been provided with contact details by you. We reserve the right to withdraw or cancel the reward scheme at any time giving customers seven days’ notice of termination in writing (via email or postal communications). These terms are correct as of June 2020, and may be updated from time to time by M&S. Current terms are available at marksandspencer.com.

  • If you have any questions about the reward scheme, then please visit our website at https://www.marksandspencer.com/help

  • Your personal information obtained by us in connection with the reward scheme will be used in accordance with all applicable data protection legislation and our Privacy Policy (available here ). In particular, it will be used to administer the reward scheme, provide you with Benefits and to keep you updated by post, email and text messaging. By joining the reward scheme, you agree to receive post, email and SMS updates from us about the reward scheme and your Benefits. You can opt out of any marketing communications that we may send you by updating your preferences online at marksandspencer.com. Marks & Spencer is a registered data controller with the Information Commissioner’s Office (registration number Z6046528)

  • These terms are governed by the laws of England and Wales and you can bring legal proceedings in respect of the reward scheme and our dealings with you in the courts of England and Wales (and/or Scottish courts it you live in Scotland and/or Northern Irish courts if you live in Northern Ireland). The terms are in English and any communications we send to you will be in English.

  • Nothing in these terms will affect or reduce your statutory rights. Please call 0333 014 8555 if you would like to receive these terms in an alternative format such as large print or audio. Calls may be recorded for security, training and monitoring purposes. 03 numbers are charged at the same rate as a standard 01 or 02 landline number, even when from a mobile. Sparks is a trade mark of the promoter Marks and Spencer plc of Waterside House, 35 North Wharf Road, London W2 1NW © Marks & Spencer. All rights reserved.

  • Sparks is changing! The terms and conditions below will remain in use until 8th July 2020. To view the terms and conditions that apply to Sparks from 9th July 2020, click here.

    Sparks Terms and Conditions: Sparks is the Marks and Spencer plc (‘M&S’) members’ club (‘the Club’). It comprises a range of preferential benefits and offers to its members.

    Eligibility: You must be 18 years of age or over and a UK resident for the entire period for which you are a member. No corporate or business use or membership. Please note that staff may be excluded from certain events, prize draws and experiences. See individual terms and conditions for more information and qualification.

    Activation and Registration: Your Club membership is not transferable once activated. Activate and register your card at marksandspencer.com/sparks with your membership card number, and email address to receive your benefits and offers. If you do not have a valid email address, you can register by calling 0333 014 8423. You will need to provide a valid mobile or land line number and postal address. Without a valid email address, you will not receive all the regular offers and benefits associated with the Club. It is your responsibility to ensure that all your personal details are kept up to date and M&S will not be responsible for any lost, delayed or undeliverable communications if you do not do so.

    How the Club works: Collection of sparks: receive 1 ‘spark’ per 10p spent at Marks & Spencer stores in England, Scotland, Wales, Isle of Man, Northern Ireland (excluding BP Connect stores) and online at marksandspencer.com (excluding made to measure shirts, personalised cards, your school uniform service, international websites, name tapes, all corporate orders, gift cards and other non M&S branded product purchases made in non-M&S owned or operated stores or websites, all M&S Bank and M&S Energy products and services). Locations and services may be extended or reduced at our discretion. Purchases of M&S gift cards in participating M&S stores and at marksandspencer.com, will qualify for collection of sparks. Purchases made by M&S Gift card, gift voucher, or M&S Bank loyalty reward voucher (in whole or part) will qualify for collection of sparks. Minimum spend value of £1 to qualify for first 10 sparks in every transaction. 1 spark awarded for every complete 10p spent in any qualifying transaction and the number of sparks is rounded to the nearest multiple of 10p. Sparks will be awarded on net basket value, after any discounts and promotions have been applied. For every transaction in store and online you will receive 10 “transaction” sparks if the value of your transaction is £1 or more. Any refunds will be reflected in your Sparks balance, except for your “transaction” Sparks which are unaffected by subsequent partial refunds and exchanges. Sparks cannot be exchanged for cash, gift vouchers or gift cards.

    Rewards and benefits of the Club: As a member you will benefit from offers and promotions personalised for you. Inclusions and exclusions will apply and may change. You may qualify for a birthday treat (if you also provided a valid email address and date of birth) and exclusive access to sale previews and new collections. Timing and value of all benefits at the discretion of M&S. M&S will donate 1p to your chosen cause for each transaction you make with us. 1p per transaction is donated by Marks and Spencer plc to The Charities Aid Foundation (registered charity number 268369) which will, in its discretion pass on your donation to your chosen cause. To do this, you must select a cause from a selected list of Charities or good causes when registering. You may change your chosen cause at any time throughout your period of membership.

    Termination: You can terminate your Club membership at any time online at marksandspencer.com within your account or by calling 0333 014 8423. On termination any and all benefits accrued will be lost. We can terminate your Club membership immediately if at any time, you are, or we reasonably suspect you may be, acting fraudulently or in breach of these terms. If your membership has been inactive for 12 months we will review it and in our discretion choose to suspend your account.

    Making changes to the Club: We can make changes to the eligibility requirements, the benefits and the terms of the Club at any time if we believe the change is to your advantage or, in our reasonable discretion, is required for the continuing administration of the Club. Material changes will be communicated to you via SMS, email or postal communication. We reserve the right to withdraw or cancel the Club at any time giving members seven days’ notice of termination in writing (via email or postal communications). These terms correct as of April 2019. Current terms are available at marksandspencer.com, which prevail in the case of any difference with these printed terms.

    Contacting us: If you have any questions about the Club, then please go online at marksandspencer.com, or write to us at Sparks Club Enquiries, Marks and Spencer plc, PO Box 3001, Sheffield, S97 3GN.

    Your information: Your personal information obtained by us in connection with the Club will be used in accordance with data protection legislation and our Privacy Policy (available at marksandspencer.com). In particular, it will be used to administer the Club, provide you with benefits and to keep you updated including by post, email and text messaging. By joining the Club, you agree to receive post, email and SMS updates from us about the Club and your benefits. You can opt out of any marketing communications that we may send you by updating your preferences online at marksandspencer.com or by informing us by post at the following address: Marks & Spencer plc, PO Box 10207, Syston, Leicester, LE7 1YD.

    Governing Law: The laws of England and Wales apply to these terms and our dealings with you in connection with the Club. The terms are in English and any communications we send to you will be in English.

    Your Statutory Rights: Nothing in these terms will affect or reduce your statutory rights. Please call 0333 014 8555 if you would like to receive these terms in an alternative format such as large print, Braille or audio. Calls may be recorded for security, training and monitoring purposes. 03 numbers are charged at the same rate as a standard 01 or 02 landline number, even when from a mobile.

    Sparks is a trade mark of the promoter Marks and Spencer plc. of Waterside House, 35 North Wharf Road, London W2 1NW © Marks & Spencer. All rights reserved