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Loyalty & rewards

Sparks

Sparks FAQs

  • Sparks is our customer reward scheme. Sparks gives you the chance to receive little treats and thank yous, get your shopping for free and we'll make a donation to your chosen Sparks charity every time you shop.

  • To join Sparks download the M&S app to your device or visit www.marksandspencer.com/sparks. You can use Sparks straight from your device when using the M&S app.
  • Sparks does not operate in our BP petrol station locations or any of our stores outside the UK and ROI. Sparks cannot be used on the Ocado website. You can use Sparks when shopping on the M&S website, the M&S app, or in store.

  • To use your colleague discount online, you need to have a M&S.com account. If you don’t already have an account, you can create one here.

    If you have an account and are using your colleague discount for the first time, you can register your Sparks account here. Once registered, your colleague discount card will be added to your M&S.com account and your discount will automatically apply at the checkout.

    If you have a colleague discount card registered to your account and are looking to amend or remove it, please follow the below steps:

    1. Log in to your M&S.com account
    2. Select “Your Account” then “Go to your account”
    3. Select “About You” under the “your details” section
    4. At the bottom of the page you can amend/remove your colleague discount.
    5. Select save to update your details.
     

    For Colleague queries please access My HR for guidance or raise a Ask HR Service Request. If you are a retired colleague and have any queries please contact RewardTeam@marksandspencer.com

  • You won’t always have offers in your Sparks hub, but keep checking back as new ones will appear.

  • We don’t guarantee a birthday offer to every customer, but the more you shop with Sparks, the more likely you are to be in with the chance of a free treat, or having your shopping paid for by us.

  • You’ll still continue to receive your regular offers as before.

  • You will find all your treats in your Sparks account. Make sure you also opt in to receive Sparks marketing communications to get the most out of Sparks, as we’ll send you an email every time a new treat arrives.

  • Any clothing item can be exchanged for a different size of the same product and, in line with your statutory rights, any faulty item will be replaced.

  • You will find out at the till in store or when you checkout online. A lucky transaction is chosen at random in every store and online every week. Please see full details in our T&Cs

Sparks Terms & Conditions

    • In order to be eligible for Sparks, you must be a UK resident for the entire period for which you are a Sparks customer and unless you are an M&S employee, you must be aged 18 years or over. No corporate or business use or participation. Colleagues may be excluded from any aspect of the reward scheme at any time at our discretion. See individual Benefit terms and conditions for more information and qualification. Eligibility will be revoked and we may withhold Benefits if your account is terminated.

    • Your account is not transferable once activated. Activate and register your Sparks account at marksandspencer.com/sparks with your Sparks number and email address to receive your Benefits. You will need to provide a valid mobile or landline number and postal address. Without a valid email address, you will not receive all the regular Benefits associated with Sparks. It is your responsibility to ensure that all your personal details are kept up to date and M&S will not be responsible for any lost, delayed or undeliverable communications if you do not do so.

    • As a Sparks customer you will have access to a variety of Benefits, you just need to use your Sparks when you shop either online or in store (excluding BP Connect and Channel Island stores). Each Benefit is free to participate in. You will receive offers and promotions personalised to you. By using Sparks, you will also be eligible to receive a variety of Benefits such as: (i) receive the value of your shopping for free at the checkout for all transactions which do not include: a) alcohol in Scotland and Wales; b) gift cards; or c) Pay with Me* ("Qualifying Transactions"); (ii) the chance to get thousands worth of shopping for free in M&S e-gift cards; and (iii) product giveaways (such as product gifts from our in-store bakery and apothecary). We will also reward our most loyal customers with "little treats" as a thank you. Recipients of these Benefits are selected at random from all eligible Sparks customers. Inclusions and exclusions will apply and are subject to change. Details of the current Benefits can be found here nd this will be updated from time to time.

      *Pay With Me is a convenient and optional way to pay for your shop in selected participating stores where an M&S colleague can process the payment for your shop on a handheld device away from a fixed till point

      Benefits may change from time to time, they are subject to availability and if necessary may be substituted by M&S. Product giveaways are redeemable in store only and may be time limited. We reserve the right to withhold Benefits due to eligibility. Discount card holders shall not be entitled to receive the e-gift card Benefit. Benefits are non-exchangeable, non-transferable and no cash alternative is offered. M&S reserves the right at any time in its sole discretion to cancel, void, suspend, modify or supersede any of the Benefits at any time if it believes that the draw to select a Benefit recipient is not capable, or is likely not to be capable, of being conducted fairly or as specified within these terms and conditions due to events beyond its control (including, without limitation, a virus, a computer bug, or other technical issue or unauthorised human intervention or any other cause beyond the reasonable control of M&S that could corrupt or affect the administration, security, impartiality or normal course of the draw). Benefits are awarded randomly by an algorithm to a prescribed average and therefore the frequency with which each Benefit is awarded may vary temporarily from the value stated, or we may change the frequency from time to time where that change is to your benefit. For the avoidance of doubt, the promoter of the Benefits is M&S, of Waterside House, 35 North Wharf Road, London, W2 1NW.

      M&S shall have no liability for any delay and/or failure to perform any obligation to the intended recipient of any Benefit or other entrants, including those that is caused by: (a) technical problems of any kind which may limit or prevent any person’s participation in any draw for a Benefit or the awarding of any Benefit; (b) any loss or damage arising from or in connection with the allocation of a Benefit; (c) any act or omission of any third party; or (d) any other events beyond M&S’ control that may cause the allocation or awarding of the Benefits to be disrupted or corrupted. Nothing in these terms and conditions shall limit in any way M&S’ liability for death or personal injury caused by its negligence.

      If you select a Sparks-supported charity or good cause at registration, M&S will donate 1p (one pence) to your chosen cause for each transaction you make with us, excluding refunds. This donation is made to the Charities Aid Foundation (registered charity number 268369) who will, in its discretion pass on your donation to your chosen cause. From 10th October 2023 any new or existing customer who has not selected a Sparks-supported charity or good cause at registration will have their donations sent to Young Minds (Charity Numbers 1016968 & SC039700). You may change your chosen cause at any time by logging into the M&S App, visiting Sparks and clicking the ‘Change Charity’ link under your chosen charity. From time to time, M&S may increase the value or frequency of charity or good cause donations as part of a time limited campaign or activity. M&S will give notice to customers of these campaign or activities via in store and online marketing messages.

    • You can terminate your account online at marksandspencer.com within your account by giving us notice. On termination any and all benefits accrued will be lost. We can terminate your account immediately if at any time, you are, or we reasonably suspect you may be, acting fraudulently, criminally or are otherwise in breach of these terms. If your account has been inactive for 12 months or you have duplicate accounts under the same Sparks customer identification number we will review it and, in our discretion, may choose to suspend your account. If your account has been inactive for 4 years or more, then we may, at our discretion, terminate your Sparks account. Please note that, if your Sparks account is terminated, any Sparks Pay account that you have entered into with Marks & Spencer Financial Services plc ("Sparks Pay"), will also be terminated.

    • We can make changes to the eligibility requirements, the Benefits, and the terms of the reward scheme at any time if we believe, in our reasonable discretion, that the change is to your benefit, or is required for the continuing administration of the reward scheme. Material changes will be communicated to you via the M&S app, SMS, email or postal communication where we have been provided with contact details by you. In the event that you are no longer eligible for the reward scheme as a result of changes made to the eligibility requirements, your account will be terminated following two months' notice of the changes. The preceding sentence will only apply where you become ineligible for the reward scheme in its entirety due to changes made to the eligibility requirements.

      We reserve the right to withdraw or cancel the reward scheme at any time giving customers two months' notice of termination in writing (via email or postal communications). Termination or withdrawal of the reward scheme, as well as changes to the eligibility requirements that mean you are no longer eligible for the reward scheme, will also result in withdrawal or cancellation of any linked Sparks Pay. These terms are correct as of April 2022, and may be updated from time to time by M&S. Current terms are available at marksandspencer.com.

    • If you have any questions about the reward scheme, then please visit our website at https://www.marksandspencer.com/c/help-and-support/contact

    • Your personal information obtained by us in connection with the reward scheme will be used in accordance with all applicable data protection legislation and our Privacy Policy (available here). In particular, it will be used to administer the reward scheme, provide you with Benefits and to keep you updated by post, email and text messaging. By joining the reward scheme, you agree to receive post, email and SMS updates from us about the reward scheme and your Benefits. You can opt out of any marketing communications that we may send you by updating your preferences online at marksandspencer.com. Marks & Spencer is a registered data controller with the Information Commissioner’s Office (registration number Z6046528).

    • These terms are governed by the laws of England and Wales and you can bring legal proceedings in respect of the reward scheme and our dealings with you in the courts of England and Wales, unless your address is in:

      Scotland (where it will be dealt with by the courts of Scotland); or

      Northern Ireland (where it will be dealt with by the courts of Northern Ireland).

      The terms are in English and any communications we send to you will be in English

    • Nothing in these terms will affect or reduce your statutory rights. Please call 0333 014 8555 if you would like to receive these terms in an alternative format such as large print or audio. Calls may be recorded for security, training and monitoring purposes. 03 numbers are charged at the same rate as a standard 01 or 02 landline number, even when from a mobile. Sparks is a trade mark of the promoter Marks and Spencer plc of Waterside House, 35 North Wharf Road, London W2 1NW © Marks & Spencer. All rights reserved.

Sparks Rewards & Benefits

  • About the Promotion

    1. The promoter is Marks and Spencer plc, Waterhouse House, 35 North Wharf Road, London W2 1NW ("M&S").

    2. M&S is a registered data controller with the Information Commissioner's Office (registration number Z6046528). We respect your right to privacy and will only process personal data you provide to us in accordance with the Data Protection Act 2018, the General Data Protection Regulations 2016 the Privacy and Electronic Communications (EC Directive) Regulations 2003 and other applicable privacy laws. For more information see the M&S Privacy Policy by visiting our website www.marksandspencer.com

    3. When shopping in store or online, M&S Sparks customers are given the chance to win the contents of their shopping basket for free when using their Sparks card at check out. These chances are offered in three (3) different formats, collectively referred to as the “Promotions”. The three (3) formats of the Promotions are:

    a. Weekly Sparks Giveaway

    i. Each week, one Sparks customer in each store (exclusions detailed in these terms and conditions apply) and one Sparks customer online, will win their shopping for free when applying Sparks at the checkout.

    b. New Store Opening Sparks Giveaways

    i. In addition to our weekly Sparks giveaway, we will increase the number of customers who can receive their shopping for free when opening a new M&S store. This is increased from one customer per week, to one customer per day in any new M&S store.

    ii. The first Extra Sparks Giveaways Promotions will be held on the 19th August 2023. M&S will aim to draw eight (8) winners at random per store, and one hundred and forty four (144) winners at random online, between the hours of 00.01 until 23.59.

    c. Extra Sparks Giveaways

    i. From time to time, M&S will increase the number of chances a customer has to win their shopping for free when applying Sparks at the checkout in each M&S store (exclusions detailed in these terms and conditions apply) and online. M&S will give notice to customers of these Extra Sparks Giveaways via in store and online marketing messages.

    4. The Promotions are open only to permanent UK residents and employees of the Marks and Spencer Group of Companies all of whom are aged 18 or over.

    5. Eligible Sparks customers have a chance to win every time they complete an online or in store transaction during the promotional period. No entries on behalf of third parties are permitted.

    6. Sparks customer transactions instore or online in Northern Ireland, Scotland or Wales that include alcohol products will be exempt from the Promotions as will any transactions that include gift card products in England, Northern Ireland, Scotland or Wales. Customers making these transactions will not be eligible to win.

    7. The Promotions will only run for the duration of the promotional period. The start date and duration of each promotional period shall be determined at the sole discretion of M&S.

    8. By entering these Promotions, you agree to the below terms and conditions, to be bound by the decisions of M&S and to receive email notifications from M&S in relation to the prize draw.

    How to enter the Promotions

    9. The details of the Promotions (including the duration of the promotional period) will be notified to customers via in store and online marketing. The Weekly Sparks Giveaways run on an ongoing basis, the New Store Opening Sparks Giveaways run for the first week of a new store opening and the Extra Sparks Giveaways (which may carry a variety of promotional names) run from time to time, at M&S' discretion.

    Choosing the winners

    In Store

    10. Per participating store, M&S will aim to draw multiple (subject to live Promotions) winners at random per day. The winners will be drawn by a digital randomisation tool (BEAM Platform). The prizes will be awarded to eligible entries, drawn at random.

    11. The winner selection process is based on the number of transactions per hour in the participating store. If, in the case of multiple winners, towards the end of the promotional day, there is an insufficient number of transactions within the hour to conduct a fair prize draw, the outstanding number of prizes for that day shall be drawn on the following day.

    12. If the winner is using self-checkout, the self-checkout till will notify the winner immediately by a notification on the screen. If the winner is checking out at a checkout operated by an M&S employee, the M&S employee will notify the winner immediately.

    Online

    13. M&S will aim to retrospectively draw multiple (subject to live Promotions) winners at random per day. The winners will be drawn by a digital randomisation tool (BEAM Platform) after the specific day that the purchase was made, in order for M&S to collate the necessary online sales data. The prize will be awarded to eligible entries, drawn at random.

    14. M&S will notify the winners via email within 10 (ten) working days. The email will ask if the winner wishes to receive the prize.

    The Prizes

    In Store

    15. The winners will each receive their entire shopping basket free of charge when checking out in store. This only includes items that have been scanned prior to the customer receiving notification that they have won the prize draw (the “Instore Prize”).

    16. Customers making multiple transactions may win more than once (subject to live Promotions).

    Online

    17. The winners will each receive a full refund for their online purchase (the "Online Prize").

    18. Customers making multiple transactions may win more than once (subject to live Promotions).

    General

    19. BP Connect and Channel Island stores and any store that is unable to participate due to exceptional circumstances are specifically excluded from each of the Promotions.

    20. For the avoidance of doubt, each of the Promotions detailed above may run in conjunction with one another.

    21. The above Promotions are non-transferable, non-refundable and subject to availability. There is no cash alternative.

    22. Whilst customers are able to return any damaged or faulty goods won in the In Store Promotions, as per M&S' returns policy (https://www.marksandspencer.com/c/help-and-support/returns-and-refunds#intid=footernav_returns-and-refunds) winners are only able to exchange damaged or faulty items for another item of the same category. Any exchange is at the discretion of the relevant M&S Store Manager. For the avoidance of doubt, the customer shall not be entitled to a cash refund, credit note or gift card.

    23. M&S' decision is final and binding and no correspondence will be entered into regarding the outcome of the draw.

    24. No responsibility will be taken for late, lost, indecipherable or misdirected entries or for any failure of communication resulting from incorrectly supplied information.

    25. M&S reserves the right to check the validity of any entry and the identity of any entrant or winner and to refuse entry or refuse giving any prize if M&S reasonably considers the entry and/or winner to be in breach of the terms and conditions.

    26. Prize details are correct at date of publication. M&S reserves the right to substitute any element of any prize with a prize of a similar nature and/or value should any original element of the prize become unavailable for any reason.

    27. M&S reserves the right at any time in its sole discretion to cancel, modify or supersede the Promotions if it believes, in its sole discretion, that the Promotions are not capable or is likely not to be capable of being conducted fairly or as specified within these terms and conditions due to events beyond its control (including, without limitation, a virus, a computer bug or unauthorised human intervention or any other cause beyond the reasonable control of M&S that could corrupt or affect the administration, security, impartiality or normal course of the Promotions

    28. Winners may be required, subject to their consent, to take part in reasonable post-Promotion publicity for M&S which may include filming, photography or other recordings required by M&S or other third parties for publicity purposes and the winners agree to the use of their personal data for such purposes. This may include featuring in a photograph or video as part of the promotional activity. M&S reserves the right to use the names and general location of winners, their photograph and any recordings of them (be it audio or visual) in any publicity or promotion and M&S has the right to use such photos, videos or films in any medium and in any reasonable manner for any purpose as it may see fit.

    29. The entrant agrees to assign all copyright and intellectual property developed during this Promotions exclusively to M&S.

    30. Nothing in these terms and conditions shall limit in any way M&S's liability for death or personal injury caused by its negligence. Subject to that, M&S shall have no liability for any delay and/or failure to perform any obligation to the winner or other entrant that is caused by: (a) technical problems of any kind which may limit or prevent any person's participation in the Promotions; (b) any loss or damage arising from or in connection with the allocation of any prize; (c) any act or omission of any third party; or (d) any other events beyond M&S's control that may cause the Promotions to be disrupted or corrupted or may lead to loss of, or damage to, the Prize in transit to the winner.

    31. If any of these terms and conditions is found by a court or regulator to be invalid or unenforceable the other provisions shall continue to apply.

    32. We will do our best to resolve any problems relating to the Promotions. These Promotions shall be governed by the laws of England and Wales.

    © 2023 Marks and Spencer plc.

  • Every time you use your Sparks card (or are logged into your account, if online) during a purchase, you will have a weekly chance to receive a little treat from M&S.

    In addition, when you donate clothing as part of our LETS SHWOP! campaign in selected stores and scan the QR code displayed on promotional décor with a smartphone, you have the chance to receive a treat from Sparks once every 30 days.

    The rewards are selected at random from the eligible Sparks customers and vary in number and type each week. They could be anything, for example Percy Pigs, a box of chocolates, candles from the apothecary range, or other rewards, all to thank you for being a loyal customer.

    These terms and conditions are subject to change. M&S reserves the right to cancel or amend the Sparks product giveaway promotion at any time and at its sole discretion.

    Click here to see full Sparks terms and conditions.

  • Some customers have access to free deliveries when shopping online. There are different versions so please check which offer you have been assigned in your Sparks account. View the Terms & Conditions to find out which type of free delivery you have been given, the products which are included and how long you have to use it.

  • 1. You must be a Sparks member in order to purchase a delivery pass. The delivery pass will be added to your Sparks account.

    2. A delivery pass provides you with unlimited standard, next-day and nominated-day delivery with no minimum spend on orders placed on the M&S App or M&S.com for 12 months from the date of purchase.

    3. These Delivery Pass Terms and Conditions apply in addition to the general M&S Delivery Terms and Conditions and all other Terms and Conditions available on M&S.com.

    4. The delivery pass is subject to a fair use policy – it is personal only and should not be used to purchase goods for business, re-sale or wholesale purposes.

    5. The delivery pass is only available for use on orders delivered to the United Kingdom.

    6. Postcode exclusions and delivery service exclusions may apply, please see the general M&S Delivery Terms and Conditions. for more information.

    7. A delivery pass may be used on Clothing, Homeware, Beauty, Wine by the Case and Single Bottles, Hampers and Food Gifting Products only. A delivery pass can not be used on Furniture, Made to Measure Suits, ‘Your School Uniform,’ Christmas Food to Order, Cakes for Collection, E-gift cards, Gift cards, flowers or anything purchased via Ocado.

    8. M&S will use our best efforts to deliver in accordance with the delivery timescale shown at the time of purchase, however very occasionally there may be delays e.g. during busy periods or due to circumstances beyond our reasonable control. M&S will not be liable for delayed deliveries and no refund of the Delivery Pass shall be given for delayed delivery. This does not affect your statutory rights

    9. Only one delivery pass can be used per Sparks membership, though you may be charged more than once if you attempt to purchase a delivery pass on a Sparks account where one is already active.

    10. The delivery pass should be active on your Sparks account within 1 hour of purchase. If your delivery pass does not activate within 24 hours, please contact customer services.

    11. M&S reserves the right to withdraw the delivery pass from you at any time if there is reasonable suspicion that you are abusing the fair use policy (for example, sharing the delivery pass with multiple parties). This may or may not result in you receiving a refund.

    12. M&S reserves the right to discontinue the delivery pass product at any time. If M&S discontinue the offer, you will receive a pro-rata refund for the remaining months of your subscription.

    13. If you delete your Sparks account whilst the delivery pass is live, the delivery pass will no longer be active and you will not receive a refund.

    14. If you cancel your delivery pass within 14 days from purchase, and the delivery pass has not yet been used, you can receive a full refund by calling customer services.

    15. No refund will be given if you cancel your delivery pass after 14 days from purchase.

    16. A delivery pass membership can be purchased through M&S.com, the M&S iOS app, or the M&S Android app.

    17. M&S reserves the right to amend these terms and conditions

  • £5 off Food when you spend £40 on Food and Flowers (in store only)

    £5 off when you spend £40 or more on M&S food and flowers in store. Offer can only be used once in a single transaction. EXCLUDES: Beers, wines & spirits, online flowers, non-M&S branded items, formula milk, M&S Café, reduced items and online. Valid in selected UK stores (excluding Channel Islands, M&S Outlet, WHSmith high street stores, and BP Connect stores). Offer cannot be redeemed online. Offer cannot be redeemed on Christmas Food to Order. Offer cannot be redeemed on Ocado.com. Offer cannot be used in conjunction with any other offer, except colleague discount or unless expressly stated in that offer. Offer strictly non-transferable and cannot be sold or exchanged for cash or shared online or elsewhere. Offer can only be used once per customer in store until promotion ends. Subject to availability. Any refunds will take the discount into account. Marks and Spencer reserves the right to cancel the offer where there is reasonable belief or suspicion of fraud or abuse. Marks & Spencer reserves the right to reject use of this offer with reasonable cause. ©Marks and Spencer plc: Waterside House, 35 North Wharf Road, London W2 1NW.

    10% off clothing, beauty and homeware (in store and online)

    INCLUDES: Clothing, beauty & home. EXCLUDES: Furniture, lighting, schoolwear, M&S X Ghost, Brands at M&S, stationery, cards and wrap, Made to Order curtains, Made to Order Suits, 30% and higher % off offers, multi-buy offers, tailoring alterations, ‘Your School Uniform’ service, furniture delivery & disposal service, repairs services, name tapes, Gift Card/Vouchers, food, flowers, beers, wine & spirits, charity items, sale and clearance items. Valid in selected UK stores (excluding Channel Islands, Railway Stores, M&S Outlet, WHSmith high street stores and BP Connect stores) and online at marksandspencer.com. Any images used for illustrative purposes only. Offer cannot be used in conjunction with any other offer, except staff discount or unless expressly stated in that offer. Offer can only be used once per customer either in store or online until promotion ends. Subject to availability. Any refunds will take the discount into account. Offer cannot be redeemed on Ocado.com. Offer strictly non-transferable and cannot be sold or exchanged for cash or shared online or elsewhere. Marks & Spencer reserve the right to cancel the offer where there is reasonable belief or suspicion of fraud or abuse. Marks & Spencer reserves the right to reject use of this offer with reasonable cause. ©Marks and Spencer plc: Waterside House, 35 North Wharf Road, London W2 1NW.

  • Collect a stamp each time you buy a hot drink in the M&S Café with Sparks on the M&S app.

    You’ll earn one stamp per hot drink. Collect six stamps to earn a free hot drink. Once you have collected six stamps, you will receive an offer to claim your seventh hot drink for free. Once you have redeemed your free hot drink you can begin collecting stamps again.

    The transactions in which you earn your six stamps must be completed in full before your free hot drink will be allocated. There may be a short delay between completing your sixth hot drink purchase and receiving your free hot drink offer. Your Sparks card must be presented at time of purchase, both for acquiring stamps and when redeeming your free hot drink. You cannot receive stamps for any prior purchases.

    INCLUDES: Hot drinks from the M&S Café, Marketplace and vending machines only.
    EXCLUDES: coffee bars and Food Hall Coffees. Valid in selected UK stores (excluding Channel Islands, M&S Outlet, WHSmith high street stores, and BP Connect stores). Stamps cannot be earned online. Stamps cannot be earned on Ocado.com. Subject to availability.

    Marks & Spencer reserves the right to reject use of this offer with reasonable cause.

    ©Marks and Spencer plc

  • About the Promotion

    1. This promotion is being operated by Marks and Spencer plc, Waterside House, 35 North Wharf Road, London W2 1NW (“M&S”) and Digital Rewards Group Ltd t/a Kids Pass of Windsor Pass, Windsor Way, Knutsford, WA16 6JB ("DRG")

    2. M&S have collaborated with DRG to offer Sparks customers the opportunity to claim 3 month’s access to the Sparks Days Out platform when they spend £35 or more on M&S clothing, home and beauty, in store or online, in a single transaction (the "Promotion"). Full DRG terms and conditions related to this offer can be found here sparksdaysout.kidspass.co.uk/home/terms.

    3. Marks & Spencer is a registered data controller with the Information Commissioner’s Office (registration number Z6046528). We respect your right to privacy and will only process personal data you provide to us in accordance with the Data Protection Act 2018, the General Data Protection Regulations 2016 the Privacy and Electronic Communications (EC Directive) Regulations 2003 and other applicable privacy laws. For more information, see the M&S Privacy Policy by clicking here Data protection policy | M&S (marksandspencer.com)

    4. By claiming the Promotion you agree to the below terms and conditions and to receive email notifications from M&S in relation to the Promotion.

    5. Employees of DRG, its agents or affiliates, or of any other person or other organisations connected with the administration of this promotion, or any relatives or members of the same household as any of the aforementioned are not eligible to participate in this promotion. M&S staff and colleagues are permitted and eligible to take part.

    The Promotion

    6. The Promotion entitles Sparks customers to free 3-month’s access to the Sparks Days Out platform when they spend £35 or more in a single transaction on qualifying M&S clothing or homeware in store or online (the "Qualifying Purchase"). Sparks Days Out gives customers access to leading discounts and savings on advanced bookings at Days Out attractions throughout the UK including theme parks and days out attractions, cinemas, restaurants and staycation partners.

    7. This Promotion is open only to permanent UK residents who are aged 18 or over.

    8. The Promotion will be available from 06/05/23 until such time as M&S gives notice to Customers that the Sparks benefit will be coming to an end (the "Promotional Period"). All claims outside of the Promotional Period will be rejected.

    9. This Promotion cannot be used in conjunction with any other promotion or offer.

    10. Once the initial 3-month’s access to Sparks Days Out has finished, the customer can re-access the platform if they complete another Qualifying Purchase, as per the above criteria. This will then unlock a further 3-month’s access to Sparks Days Out. This behaviour can be repeated until the end of the offer period, up to a maximum of 4 times per person.

    11. A customer can only have one active membership every 3 months.

    How to Claim

    12. In order to claim 3-month’s access to Sparks Days Out, you must:

    13. Scan your Sparks Card or App or be logged into your Sparks account during a Qualifying Transaction in store or online during the Promotional Period. If you are not a Sparks customer, you will need to become one before making the Qualifying Purchase.

    14. The offer will become available in the Sparks App, and or you will be sent an email from M&S with a URL link to (“Website”) to claim your free 3-month’s access (the "Sparks Email"). Please allow up to 24 hours to receive your Sparks Email. You must have a working email address associated with your Sparks account to receive the Sparks Email.

    15. You will then be asked to enter your details (full name, email address, postcode, password, mobile number and Sparks number) onto the Website. M&S will not share any customer data with DRG.

    16. Once you have successfully completed the registration process you will have access to Sparks Days Out for 3 months.

    17. Customers who do not give complete and accurate details when making their claim, or those who make or attempt to make a claim in someone else’s name will be disqualified, at DRG’s or M&S’s discretion.

    18. Incomplete, inaccurate, or late claims will not be accepted. M&S and DRG take no responsibility for claims not successfully made on time or at all due to a technical fault of any kind or due to any reason beyond its control.

    19. M&S and DRG reserve the right to verify all claims by requesting further information from the customer (which they must provide within 28 days of such request) including but not limited to asking for proof of purchase, address, contact telephone number and identity details. M&S and DRG reserve the right to refuse to accept any claim or withdraw access entitlement where there are reasonable grounds to believe there has been a breach of these terms and conditions or any instructions forming part of this promotion’s entry requirements.

    20. The Sparks Days Out access is valid for 3 months from the date on which you register (provided you submit your claim and complete the registration process in accordance with these Terms. You can however book for attraction visit dates outside of your 3 month membership validity period, as long as you book these dates when the membership is still valid.

    Access to Sparks Days Out

    21. The Sparks Days Out website is owned and operated by Digital Rewards Group Limited t/a Kids Pass (the Website).

    22. For full T&Cs on the Sparks Day Out site and its uses, please visit sparksdaysout.kidspass.co.uk/home/terms

    23. You and anyone accompanying you to any of the attractions visited using your free 3-month Sparks Days Out will be solely responsible for any extra costs or expenses which may be incurred visiting any of the attractions.

    24. Always check opening dates and times before your intended visit and where applicable third-party pre-book availability on the relevant attraction website.

    25. Certain attractions or features shown on the promotional materials are not necessarily available.

    26. Please note that some attractions operate a chargeable car parking policy.

    27. Size, height, weight, age and other restrictions and medical warnings apply at certain attractions. It is your responsibility to check whether any such restrictions or warnings apply.

    28. All attraction information is subject to change; please check the relevant attraction website(s) before your visit for the latest information.

    General

    29. By clicking on any link contained within your Sparks Email or the M&S Website you acknowledge that this will re-direct you to a third-party website. M&S has no control over the availability or content of the Website or DRG's website and accepts no liability or responsibility for any loss or damage that may arise from your use of the Website or DRG's website.

    30. You acknowledge that DRG may have separate privacy and cookies policies. M&S does not accept any responsibility or liability for such privacy and/or cookies policies and it is your responsibility to check such privacy and/or cookies policies before submitting any personal data on DRG's website.

    31. DRG's website or the Website may contain links to other sites and resources provided by other third parties. M&S has no control over the availability or content of such other third party sites and resources and accepts no responsibility or liability for them or for any loss or damage that may arise from your use of other third party sites or third party resources.

    32. You acknowledge that DRG will manage all customer service enquiries, including any membership enquiries. DRG will manage all and any returns and refunds. Full details of DRG's terms and conditions can be found on DRG's website. For the avoidance of doubt, M&S has no involvement in any customer services enquiries, including any membership enquiries and/or any returns and refunds and M&S does not accept any responsibility or liability for any loss or damage that may arise from any customer enquiries, including any membership enquires and/or returns and refunds.

    33. Any queries regarding the redemption of your membership should be directed to the bespoke Sparks Days Out membership team looking after Sparks queries on telephone number 03339962211 between 9am and 5pm, Monday to Friday or sent via email to sparks@kidspass.co.uk. This is operated by DRG.

    34. The Promotion is non-transferable, non-refundable and subject to availability. There is no cash alternative. The unique access URL code has no cash value and is automatically void if sold, offered for sale or if any attempt or offer is made to transfer the unique promotional code for value.

    35. M&S' obligations are limited to making the Promotion available to participating Sparks members. M&S shall not be liable for any financial loss arising out of the refusal, cancellation or withdrawal of the Promotion or any failure or inability of a customer to take advantage of the Promotion for any reason.

    36. No responsibility will be taken for late, lost, indecipherable or misdirected emails or for any failure of communication resulting from incorrectly supplied information.

    37. M&S reserves the right to check the validity of any purchase and the identity of any Sparks member and to refuse participation in the Promotion if M&S reasonably considers the customer to be in breach of the terms and conditions.

    38. M&S reserves the right at any time in its sole discretion to cancel, modify or supersede the Promotion if it believes, in its sole discretion, that the Promotion is not capable or is likely not to be capable of being conducted fairly or as specified within these terms and conditions due to events beyond its control (including, without limitation, a virus, a computer bug or unauthorised human intervention) or any other cause beyond the reasonable control of M&S that could corrupt or affect the administration, security or normal course of the Promotion.

    39. Nothing in these terms and conditions shall limit in any way M&S’ liability for death or personal injury caused by its negligence. Subject to that, M&S shall have no liability for any delay and/or failure to perform any obligation to the customer that is caused by: (a) technical problems of any kind which may limit or prevent any person's participation in the Promotion; (b) any loss or damage arising from or in connection with the allocation of the Promotion; (c) any act or omission of any third party; or (d) any other events beyond M&S’s control that may cause the Promotion to be disrupted or corrupted in any way.

    40. If any of these terms and conditions are found by a court or regulator to be invalid or unenforceable the other provisions shall continue to apply.

    41. We will do our best to resolve any problems relating to the Promotion, except in relation to availability, performance or discounts offered, which are the responsibility of DRG.

    42. This Promotion shall be governed by the laws of England and Wales

    © 2023 Marks and Spencer plc

Sparks Offers

  • About the Skechers Prize Draw

    1. This Prize Draw is being operated by Marks and Spencer plc, Waterside House, 35 North Wharf Road, London W2 1NW (“M&S”) and Skechers Ltd, 2nd floor. 10-11 Greenland Place, London, NW1 0AP ("Skechers").

    2. M&S have collaborated with Skechers to offer customers who are members of the M&S Sparks loyalty programme (“Sparks Customers”) the opportunity to win one (1) of five (5) Skechers £400 digital vouchers (the "Prize Draw").

    3. M&S and Skechers will process any personal data you provide in accordance with the General Data Protection Regulation and other applicable privacy laws. For more information, see the M&S Privacy Policy by clicking here OR on our website marksandspencer.com.

    4. By accepting the Prize Draw and entering the Prize Draw on the M&S website, you agree to the below terms and conditions and to receive email notifications from M&S in relation to the Prize Draw.

    The Prize

    5. The Prize Draw offers Sparks Customers the chance to win:

    a. One (1) of five (5) Skechers £400 vouchers;

    b. that can only be spent on M&S.com;

    c. and can only be spent on Skechers products.

    6. This Prize Draw cannot be used in conjunction with any other Prize Draw or offer.

    7. The prize cannot be exchanged for cash or credit.

    8. The prize is a digital voucher code and will be sent to the winner’s registered email in their Sparks account.

    9. These details collectively form the “Prize”.

    How to enter

    10. This Prize Draw is open only to permanent UK residents who are aged 18 or over. Employees (or their relatives) of the Marks and Spencer Group of Companies (or any other company and/or agency connected with this Prize Draw) are not permitted to participate.

    11. The Prize Draw will be available online only from 00:01 on the 07.03.2024 until 23:59 on the 20.03.2024.

    12. To enter, Sparks Customers must click through from the prize draw in their M&S App or Sparks newsletter email to the Prize Draw webpage on the M&S website. Sparks Customers can then simply click on the ‘enter now’ button to enter.

    13. Only one entry will be accepted per Sparks Customer.

    14. No purchase required to enter the Prize Draw.

    Choosing and contacting the winners

    15. Winners will be chosen at random using a digital randomisation tool within the ‘BEAM’ platform.

    16. Sparks customers must be online registered (using web or mobile app) and have 3rd party cookies unblocked/allowed to ensure their entry is counted.

    17. M&S will contact the winners within seven (7) business days of the Prize Draw close date via the email details in the Sparks Customer Sparks profile to advise the winners they have won.

    Claiming the Prize

    18. Winners will have a £400 Skechers digital voucher code emailed to the registered email on their Sparks account within 10 days after receiving their winner notification email.

    19. Once the customer has received the winner notification, they must respond to the email to accept the Prize.

    20. Once accepted, the digital voucher code will be emailed to the winner.

    a. The voucher will be valid until the 31st June 2024 and must be redeemed on or before this date.

    b. The voucher will only be redeemable against Skechers products on M&S.com.

    c. The voucher must be applied to a single transaction of Skechers products on M&S.com that totals £400 or more. If the full value is not spent in a single transaction, then the remaining value will be forfeit.

    21. Products purchased with the Skechers voucher cannot be refunded unless faulty. Items can be exchanged; however, should the item being exchanged exceed the cost of the new item there will be no monetary refund available. This does not affect your statutory rights.

    22. Any issues pertaining to the Prize will be handled by M&S customer services.

    General

    23. The Prize Draw is non-transferable, non-refundable and subject to availability. There is no cash alternative.

    24. M&S' obligations are limited to making the Prize Draw available to participating Sparks customers and fulfilling the Prize. M&S shall not be liable for any financial loss arising out of the refusal, cancellation or withdrawal of the Prize Draw.

    25. No responsibility will be taken for late, lost, indecipherable or misdirected emails or for any failure of communication resulting from incorrectly supplied information.

    26. M&S reserves the right to check the validity of any purchase and the identity of any Sparks customer and to refuse participation in the Prize Draw if M&S reasonably considers the customer to be in breach of the terms and conditions.

    27. M&S reserves the right at any time in its sole discretion to cancel, modify or supersede the Prize Draw if it believes, in its sole discretion, that the Prize Draw is not capable or is likely not to be capable of being conducted fairly or as specified within these terms and conditions due to events beyond its control (including, without limitation, a virus, a computer bug or unauthorised human intervention) or any other cause beyond the reasonable control of M&S that could corrupt or affect the administration, security or normal course of the Prize Draw.

    28. Nothing in these terms and conditions shall limit in any way M&S’ liability for death or personal injury caused by its negligence. Subject to that, M&S shall have no liability for any delay and/or failure to perform any obligation to the customer that is caused by: (a) technical problems of any kind which may limit or prevent any person's participation in the Prize Draw; (b) any loss or damage arising from or in connection with the allocation of the Prize Draw; (c) any act or omission of any third party; or (d) any other events beyond M&S’s control that may cause the Prize Draw to be disrupted or corrupted in any way.

    29. If any of these terms and conditions are found by a court or regulator to be invalid or unenforceable the other provisions shall continue to apply.

    30. We will do our best to resolve any problems relating to the Prize Draw.

    31. This Prize Draw shall be governed by the laws of England and Wales.

    © 2024 Marks and Spencer plc

  • About the Sparks Days Out Promotion

    1. This promotion is being operated by Marks and Spencer plc, Waterside House, 35 North Wharf Road, London W2 1NW (“M&S”) and Digital Rewards Group Ltd t/a Kids Pass of Windsor Pass, Windsor Way, Knutsford, WA16 6JB (DRG)

    2. M&S have collaborated with DRG to offer Sparks customers the opportunity to claim 3 month’s access to the Sparks Days Out platform when they spend £35 or more on M&S clothing, home and beauty, in store or online, in a single transaction (the Promotion). Full DRG terms and conditions related to this offer can be found here sparksdaysout.kidspass.co.uk/home/terms

    3. M&S will only process your personal data in line with data protection laws, including the UK General Data Protection Regulation and our Privacy Policy – available here https://www.marksandspencer.com/c/what-is-our-privacy-policy

    4. By claiming the Promotion you agree to the below terms and conditions and to receive email notifications from M&S in relation to the Promotion.

    5. Employees of DRG, its agents or affiliates, or of any other person or other organisations connected with the administration of this promotion, or any relatives or customer s of the same household as any of the aforementioned, are not eligible to participate in this promotion. M&S staff and colleagues are permitted and eligible to take part.

    The Promotion

    1. The Promotion entitles Sparks customer s to free 3-month’s access to the Sparks Days Out platform when they spend £35 or more in a single transaction on qualifying M&S clothing or homeware in store or online (the "Qualifying Purchase"). Sparks Days Out gives customers access to leading discounts and savings on advanced bookings at Days Out attractions throughout the UK including theme parks and days out attractions, cinemas, restaurants, and staycation partners.

    2. This Promotion is open only to permanent United Kingdom (UK) residents who are aged 18 or over.

    3. The Promotion will be available from 7th March 2024, 00:01 until 20th March 2024, 23:59 (the Promotional Period). All claims outside of the Promotional Period will be rejected.

    4. This Promotion cannot be used in conjunction with any other promotion or offer.

    5. Once the initial 3-month’s access to Sparks Days Out has finished, the customer can re-access the platform if they complete another Qualifying Purchase, as per the above criteria. This will then unlock a further 3-month’s access to Sparks Days Out. This behaviour can be repeated until the end of the offer period, up to a maximum of 3 times per person.

    6. A customer can only have one active membership every 3 months.

    The ‘Zoo and Safari Parks’ offer.

    7. These offers are based on UK participating Zoo and Safari park partners. These venues and offers can be viewed by registered Sparks Days Out customers at (external website) https://sparksdaysout.kidspass.co.uk/Offers/Index/?term=undefined. The full terms and conditions for the Zoo and Safari Parks offers can be found at https://sparksdaysout.kidspass.co.uk/Home/Terms

    How to claim

    8. In order to claim a 3-month membership to Sparks Days Out, you must: a. Scan your Sparks Card or be logged into the M&S account linked to your Sparks card during a Qualifying Transaction in store or online during the Promotional Period. If you are not a Sparks customer, you will need to register before making the Qualifying Purchase.

    a. You will then be sent an email from M&S with a bespoke URL link to www.sparksdaysout.kidspass.co.uk (“Website”) to claim your free 3-month’s access (the "Sparks Email"). Please allow up to 24 hours to receive your Sparks Email. You must have a working email address associated with your Sparks account to receive the Sparks Email.

    b. You will then be asked to enter your details (full name, email address, postcode, password, mobile number and whether you purchased in store or online) onto the Website. M&S will not share any customer data with DRG.

    c. Once you have successfully completed the registration process you will have access to a 3-months Sparks Days Out customer membership.

    d. Customers who do not give complete and accurate details when making their claim, or those who make or attempt to make a claim in someone else’s name will be disqualified, at DRG’s or M&S’s discretion.

    e. Incomplete, inaccurate, or late claims will not be accepted. M&S and DRG take no responsibility for claims not successfully made on time or at all due to a technical fault of any kind or due to any reason beyond its control.

    f. M&S and DRG reserve the right to verify all claims by requesting further information from the customer (which they must provide within 28 days of such request) including but not limited to asking for proof of purchase, address, contact telephone number and identity details. M&S and DRG reserve the right to refuse to accept any claim or withdraw customer membership entitlement where there are reasonable grounds to believe there has been a breach of these terms and conditions or any instructions forming part of this promotion’s entry requirements.

    g. The Sparks Days Out customer membership is valid for 3 months from the date on which you register (provided you submit your claim and complete the registration process in accordance with the Redemption Period). You can however book for attraction visit dates outside of your customer membership validity period, as long as you book these dates when the customer membership is still valid.

    Access to Sparks Days Out

    9. The Sparks Days Out website is owned and operated by Digital Rewards Group Limited t/a Kids Pass (the Website).

    10. For full T&Cs on the Sparks Day Out site and its uses, please visit sparksdaysout.kidspass.co.uk/home/terms

    11. You and anyone accompanying you to any of the attractions visited using your free 3-month Sparks Days Out will be solely responsible for any extra costs or expenses which may be incurred visit any of the attractions.

    12. Always check opening dates and times before your intended visit and where applicable third-party pre-book availability on the relevant attraction website.

    13. Certain attractions or features shown on the promotional materials are not necessarily available.

    14. Please note that some attractions operate a chargeable car parking policy.

    15. Size, height, weight, age and other restrictions and medical warnings apply at certain attractions. It is your responsibility to check whether any such restrictions or warnings apply.

    16. All attraction information is subject to change; please check the relevant attraction website(s) before your visit for the latest information.

    General

    17. By clicking on any link contained within your Sparks Email or the Website you acknowledge that this will re-direct you to a third-party website. M&S has no control over the availability or content of the Website or DRG's website and accepts no liability or responsibility for any loss or damage that may arise from your use of the Website or DRG's website.

    18. You acknowledge that DRG may have separate privacy and cookies policies. M&S does not accept any responsibility or liability for such privacy and/or cookies policies and it is your responsibility to check such privacy and/or cookies policies before submitting any personal data on DRG's website.

    19. DRG's website or the Website may contain links to other sites and resources provided by other third parties. M&S has no control over the availability or content of such other third party sites and resources and accepts no responsibility or liability for them or for any loss or damage that may arise from your use of other third party sites or third party resources.

    20. You acknowledge that DRG will manage all customer service enquiries, including any customer membership enquiries. DRG will manage all and any returns and refunds. Full details of DRG's terms and conditions can be found on DRG's website. For the avoidance of doubt, M&S has no involvement in any customer services enquiries, including any customer membership enquiries and/or any returns and refunds and M&S does not accept any responsibility or liability for any loss or damage that may arise from any customer enquiries, including any customer membership enquires and/or returns and refunds.

    21. Any queries regarding the redemption of your customer membership should be directed to the bespoke Sparks Days Out customer membership team looking after Sparks queries on telephone number 03339962211 between 9am and 5pm, Monday to Friday or sent via email to sparks@kidspass.co.uk. This is operated by DRG.

    22. The Promotion is non-transferable, non-refundable and subject to availability. There is no cash alternative. The unique access URL code has no cash value and is automatically void if sold, offered for sale or if any attempt or offer is made to transfer the unique promotional code for value.

    23. M&S' obligations are limited to making the Promotion available to participating Sparks customer s. M&S shall not be liable for any financial loss arising out of the refusal, cancellation or withdrawal of the Promotion or any failure or inability of a customer to take advantage of the Promotion for any reason.

    24. No responsibility will be taken for late, lost, indecipherable or misdirected emails or for any failure of communication resulting from incorrectly supplied information.

    25. M&S reserves the right to check the validity of any purchase and the identity of any Sparks customer and to refuse participation in the Promotion if M&S reasonably considers the customer to be in breach of the terms and conditions.

    26. M&S reserves the right at any time in its sole discretion to cancel, modify or supersede the Promotion if it believes, in its sole discretion, that the Promotion is not capable or is likely not to be capable of being conducted fairly or as specified within these terms and conditions due to events beyond its control (including, without limitation, a virus, a computer bug or unauthorised human intervention) or any other cause beyond the reasonable control of M&S that could corrupt or affect the administration, security or normal course of the Promotion.

    27. Nothing in these terms and conditions shall limit in any way M&S’ liability for death or personal injury caused by its negligence. Subject to that, M&S shall have no liability for any delay and/or failure to perform any obligation to the customer that is caused by: (a) technical problems of any kind which may limit or prevent any person's participation in the Promotion; (b) any loss or damage arising from or in connection with the allocation of the Promotion; (c) any act or omission of any third party; or (d) any other events beyond M&S’s control that may cause the Promotion to be disrupted or corrupted in any way.

    28. If any of these terms and conditions are found by a court or regulator to be invalid or unenforceable the other provisions shall continue to apply.

    29. We will do our best to resolve any problems relating to the Promotion, except in relation to availability, performance or discounts offered, which are the responsibility of DRG.

    30. This Promotion shall be governed by the laws of England and Wales.

    © 2024 Marks and Spencer plc.

  • About the Promotion

    1. This promotion is being operated by Marks and Spencer plc, Waterside House, 35 North Wharf Road, London W2 1NW (“M&S”) and Digital Rewards Group Ltd t/a Kids Pass of Windsor Pass, Windsor Way, Knutsford, WA16 6JB ("DRG").

    2. M&S have collaborated with DRG to offer Sparks customers the opportunity to claim 3 month’s access to the Sparks Days Out platform when they spend £35 or more on M&S clothing, home and beauty, in store or online, in a single transaction (the "Promotion"). Full DRG terms and conditions related to this offer can be found here sparksdaysout.kidspass.co.uk/home/terms

    3. Marks & Spencer is a registered data controller with the Information Commissioner’s Office (registration number Z6046528). We respect your right to privacy and will only process personal data you provide to us in accordance with the Data Protection Act 2018, the General Data Protection Regulations 2016 the Privacy and Electronic Communications (EC Directive) Regulations 2003 and other applicable privacy laws. For more information, see the M&S Privacy Policy by clicking here.

    4. By claiming the Promotion you agree to the below terms and conditions and to receive email notifications from M&S in relation to the Promotion.

    5. Employees of DRG, its agents or affiliates, or of any other person or other organisations connected with the administration of this promotion, or any relatives or customer s of the same household as any of the aforementioned, are not eligible to participate in this promotion. M&S staff and colleagues are permitted and eligible to take part.

    The Promotion

    1. The Promotion entitles Sparks customer s to free 3-month’s access to the Sparks Days Out platform when they spend £35 or more in a single transaction on qualifying M&S clothing or homeware in store or online (the "Qualifying Purchase"). Sparks Days Out gives customers access to leading discounts and savings on advanced bookings at Days Out attractions throughout the UK including theme parks and days out attractions, cinemas, restaurants, and staycation partners.

    2. This Promotion is open only to permanent United Kingdom (UK) residents who are aged 18 or over.

    3. The Promotion will be available from 19th February 00:01 until 3rd March 23:59 (the "Promotional Period"). All claims outside of the Promotional Period will be rejected.

    4. This Promotion cannot be used in conjunction with any other promotion or offer.

    5. Once the initial 3-month’s access to Sparks Days Out has finished, the customer can re-access the platform if they complete another Qualifying Purchase, as per the above criteria. This will then unlock a further 3-month’s access to Sparks Days Out. This behaviour can be repeated until the end of the offer period, up to a maximum of 3 times per person.

    6. A customer can only have one active membership every 3 months.

    The ‘Date Night’ offer

    7. These offers are based on the multiple cinema and restaurant partners.

    These venues and offers can be viewed by registered Sparks Days Out customers at (external website) https://sparksdaysout.kidspass.co.uk/Offers/Index/?term=undefined. The full terms and conditions for the Date Night offers can be found at https://sparksdaysout.kidspass.co.uk/Home/Terms

    How to claim

    7. In order to claim a 3-month membership to Sparks Days Out, you must: a. Scan your Sparks Card or be logged into the M&S account linked to your Sparks card during a Qualifying Transaction in store or online during the Promotional Period. If you are not a Sparks customer, you will need to register before making the Qualifying Purchase.

    a. You will then be sent an email from M&S with a bespoke URL link to www.sparksdaysout.kidspass.co.uk (“Website”) to claim your free 3-month’s access (the "Sparks Email"). Please allow up to 24 hours to receive your Sparks Email. You must have a working email address associated with your Sparks account to receive the Sparks Email.

    b. You will then be asked to enter your details (full name, email address, postcode, password, mobile number and whether you purchased in store or online) onto the Website. M&S will not share any customer data with DRG.

    c. Once you have successfully completed the registration process you will have access to a 3-months Sparks Days Out customer membership.

    d. Customers who do not give complete and accurate details when making their claim, or those who make or attempt to make a claim in someone else’s name will be disqualified, at DRG’s or M&S’s discretion.

    e. Incomplete, inaccurate, or late claims will not be accepted. M&S and DRG take no responsibility for claims not successfully made on time or at all due to a technical fault of any kind or due to any reason beyond its control.

    f. M&S and DRG reserve the right to verify all claims by requesting further information from the customer (which they must provide within 28 days of such request) including but not limited to asking for proof of purchase, address, contact telephone number and identity details. M&S and DRG reserve the right to refuse to accept any claim or withdraw customer membership entitlement where there are reasonable grounds to believe there has been a breach of these terms and conditions or any instructions forming part of this promotion’s entry requirements.

    g. The Sparks Days Out customer membership is valid for 3 months from the date on which you register (provided you submit your claim and complete the registration process in accordance with the Redemption Period). You can however book for attraction visit dates outside of your customer membership validity period, as long as you book these dates when the customer membership is still valid.

    Access to Sparks Days Out

    8. The Sparks Days Out website is owned and operated by Digital Rewards Group Limited t/a Kids Pass (the Website).

    9. For full T&Cs on the Sparks Day Out site and its uses, please visit sparksdaysout.kidspass.co.uk/home/terms

    10. You and anyone accompanying you to any of the attractions visited using your free 3-month Sparks Days Out will be solely responsible for any extra costs or expenses which may be incurred visit any of the attractions.

    11. Always check opening dates and times before your intended visit and where applicable third-party pre-book availability on the relevant attraction website.

    12. Certain attractions or features shown on the promotional materials are not necessarily available.

    13. Please note that some attractions operate a chargeable car parking policy.

    14. Size, height, weight, age and other restrictions and medical warnings apply at certain attractions. It is your responsibility to check whether any such restrictions or warnings apply.

    15. All attraction information is subject to change; please check the relevant attraction website(s) before your visit for the latest information.

    General

    16. By clicking on any link contained within your Sparks Email or the Website you acknowledge that this will re-direct you to a third-party website. M&S has no control over the availability or content of the Website or DRG's website and accepts no liability or responsibility for any loss or damage that may arise from your use of the Website or DRG's website.

    17. You acknowledge that DRG may have separate privacy and cookies policies. M&S does not accept any responsibility or liability for such privacy and/or cookies policies and it is your responsibility to check such privacy and/or cookies policies before submitting any personal data on DRG's website.

    18. DRG's website or the Website may contain links to other sites and resources provided by other third parties. M&S has no control over the availability or content of such other third party sites and resources and accepts no responsibility or liability for them or for any loss or damage that may arise from your use of other third party sites or third party resources.

    19. You acknowledge that DRG will manage all customer service enquiries, including any customer membership enquiries. DRG will manage all and any returns and refunds. Full details of DRG's terms and conditions can be found on DRG's website. For the avoidance of doubt, M&S has no involvement in any customer services enquiries, including any customer membership enquiries and/or any returns and refunds and M&S does not accept any responsibility or liability for any loss or damage that may arise from any customer enquiries, including any customer membership enquires and/or returns and refunds.

    20. Any queries regarding the redemption of your customer membership should be directed to the bespoke Sparks Days Out customer membership team looking after Sparks queries on telephone number 03339962211 between 9am and 5pm, Monday to Friday or sent via email to sparks@kidspass.co.uk. This is operated by DRG.

    21. The Promotion is non-transferable, non-refundable and subject to availability. There is no cash alternative. The unique access URL code has no cash value and is automatically void if sold, offered for sale or if any attempt or offer is made to transfer the unique promotional code for value.

    22. M&S' obligations are limited to making the Promotion available to participating Sparks customer s. M&S shall not be liable for any financial loss arising out of the refusal, cancellation or withdrawal of the Promotion or any failure or inability of a customer to take advantage of the Promotion for any reason.

    23. No responsibility will be taken for late, lost, indecipherable or misdirected emails or for any failure of communication resulting from incorrectly supplied information.

    24. M&S reserves the right to check the validity of any purchase and the identity of any Sparks customer and to refuse participation in the Promotion if M&S reasonably considers the customer to be in breach of the terms and conditions.

    25. M&S reserves the right at any time in its sole discretion to cancel, modify or supersede the Promotion if it believes, in its sole discretion, that the Promotion is not capable or is likely not to be capable of being conducted fairly or as specified within these terms and conditions due to events beyond its control (including, without limitation, a virus, a computer bug or unauthorised human intervention) or any other cause beyond the reasonable control of M&S that could corrupt or affect the administration, security or normal course of the Promotion.

    26. Nothing in these terms and conditions shall limit in any way M&S’ liability for death or personal injury caused by its negligence. Subject to that, M&S shall have no liability for any delay and/or failure to perform any obligation to the customer that is caused by: (a) technical problems of any kind which may limit or prevent any person's participation in the Promotion; (b) any loss or damage arising from or in connection with the allocation of the Promotion; (c) any act or omission of any third party; or (d) any other events beyond M&S’s control that may cause the Promotion to be disrupted or corrupted in any way.

    27. If any of these terms and conditions are found by a court or regulator to be invalid or unenforceable the other provisions shall continue to apply.

    28. We will do our best to resolve any problems relating to the Promotion, except in relation to availability, performance or discounts offered, which are the responsibility of DRG.

    29. This Promotion shall be governed by the laws of England and Wales.

    © 2024 Marks and Spencer plc

  • Sparks theatre and entertainment offers – February 2024

    1. This promotion is being operated by Marks and Spencer plc, Waterside House, 35 North Wharf Road, London W2 1NW (“M&S”) and Bicycle Partnerships Ltd with its registered address at W8a Knoll Business Centre, 325-327 Old Shoreham Road, Hove, England, BN3 7GS ("Bicycle Partnerships").

    2. Sparks customers have the opportunity to purchase discounted tickets to selected shows and events during February 2024 (“The Promotion”).

    3. The February 2024 Theatre Promotion is available between 00:01 on the 15th February 2024 and 23:59 on the 28th February 2024.

    4. Below are the participating shows and events to which the Promotion applies (the “Offers”) as follow:

    a. Save up to 25% on the national tour of OVO by Cirque du Soleil

    b. Save up to 20% on tickets to Phantom of the Opera.

    5. Individual terms and conditions apply to each show and venue including details of;

    a. Limitations on the number of tickets you can purchase with the discount,

    b. Limitations to certain shows, days of the week,

    c. Which tickets are including in each price/seat bands,

    d. Booking fees.

    i. These are listed in full, on the promotional website and are accessible when you click ‘How to redeem the offer’.

    6. This Promotion is open only to permanent UK residents who are aged 18 or over. Employees (or their relatives) of the Marks and Spencer Group of Companies (or any other company and/or agency connected with this promotion) are permitted to participate.

    7. All elements of the Offers are subject to availability and there is no cash alternative.

    8. Tickets are non-transferrable.

    9. This Promotion cannot be used in conjunction with any other promotion or offer and cannot be applied to tickets already purchased or pre-ordered.

    How to Claim

    10. Sparks customers must be logged in and click on the theatre / events Offer within the Sparks section of the M&S App / website. Clicking on the ‘Shop the Offer’ button, will then take Sparks Customers from the M&S App / website to the external promotional web page to view the Offers.

    11. Customers can select a preferred show and venue and will be taken to the relevant booking page to make a purchase. Details for how to activate the savings are given on the promotional website (see ‘How to redeem the offer’).

    12. M&S customer services are not able to answer questions regarding this offer, including ticketing, availability and the performances. Please contact the venue of interest directly for support and advice.

    General

    13. By clicking on the link contained within your Sparks e-mail and M&S App you acknowledge that this will re-direct you to a third-party website. M&S has no control over the availability or content of Bicycle Partnerships website and accepts no liability or responsibility for any loss or damage that may arise from your use of Bicycle Partnerships website.

    14. You acknowledge that Bicycle Partnerships and their affiliates may have separate privacy and cookies policies. M&S does not accept any responsibility or liability for such privacy and/or cookies policies and it is your responsibility to check such privacy and/or cookies policies before submitting any personal data on Bicycle Partnerships website.

    15. Bicycle Partnerships website may contain links to other sites and resources provided by other third parties. M&S has no control over the availability or content of such other third-party sites and resources and accepts no responsibility or liability for them or for any loss or damage that may arise from your use of other third-party sites or third-party resources.

    16. You acknowledge that any ticket/s purchase made in connection with the Promotion will be made on a third-party website supplying theatre tickets and that the end-to-end sale and purchase will be between you and the theatre ticket merchant. You acknowledge that the theatre ticket merchant/s will process all card transactions in accordance with its own terms and conditions, which are contained on their M&S has no involvement in the sale and purchase made in connection with the Promotion or in the processing of any card transactions with the theatre ticket merchants and M&S does not accept any responsibility or liability for any loss or damage that may arise from any purchase made through Bicycle Partnerships website or affiliate websites in connection with the Promotion. For the avoidance of doubt, M&S does not take ownership or responsibility for any products or ticketing to be supplied by Bicycle Partnerships to you.

    17. You acknowledge that the theatre ticket merchants will manage all customer service enquiries, including any ticketing enquiries, returns and refunds. Full details of their terms and conditions can be found on the theatre’s website. For the avoidance of doubt, M&S has no involvement in any customer services enquiries, including any ticketing enquiries and/or any returns and refunds and M&S does not accept any responsibility or liability for any loss or damage that may arise from any customer enquiries, including any product/ticketing enquires and/or returns and refunds.

    18. The Promotion is non-transferable, non-refundable and subject to availability. M&S makes no guarantee or representation as to the availability of the products and ticketing available as part of the Promotion. There is no cash alternative.

    19. M&S’ obligations are limited to making the Promotion available to participating Sparks customers. M&S shall not be liable for any financial loss arising out of the refusal, cancellation or withdrawal of the Promotion or any failure or inability of a customer to take advantage of the Promotion for any reason.

    20. No responsibility will be taken for late, lost, indecipherable or misdirected emails or for any failure of communication resulting from incorrectly supplied information.

    21. M&S reserves the right to check the validity of any purchase and the identity of any Sparks customer and to refuse participation in the Promotion if M&S reasonably considers the customer to be in breach of the terms and conditions.

    22. M&S reserves the right at any time in its sole discretion to cancel, modify or supersede the Promotion if it believes, in its sole discretion, that the Promotion is not capable or is likely not to be capable of being conducted fairly or as specified within these terms and conditions due to events beyond its control (including, without limitation, a virus, a computer bug or unauthorised human intervention) or any other cause beyond the reasonable control of M&S that could corrupt or affect the administration, security or normal course of the Promotion.

    23. Nothing in these terms and conditions shall limit in any way M&S’ liability for death or personal injury caused by its negligence. Subject to that, M&S shall have no liability for any delay and/or failure to perform any obligation to the customer that is caused by: (a) technical problems of any kind which may limit or prevent any person’s participation in the Promotion; (b) any loss or damage arising from or in connection with the allocation of the Promotion; (c) any act or omission of any third party; or (d) any other events beyond M&S’s control that may cause the Promotion to be disrupted or corrupted in any way.

    24. If any of these terms and conditions are found by a court or regulator to be invalid or unenforceable the other provisions shall continue to apply.

    25. We will do our best to resolve any problems relating to the Promotion, except in relation to availability, performance or discounts offered, which are the responsibility of Bicycle Partnerships.

    26. This Promotion shall be governed by the laws of England and Wales.

    © 2024 Marks and Spencer plc.

  • About the Promotion

    1. This Prize Draw is being operated by Marks and Spencer plc, Waterside House, 35 North Wharf Road, London W2 1NW (“M&S”) and Zoe Limited, 164 Westminster Bridge Road, London, England, SE1 7RW ("ZOE").

    2. M&S have collaborated with ZOE to offer customers who are members of the M&S Sparks loyalty programme (“Sparks Customers”) the opportunity to win one (1) ZOE 12-month membership plus a gut health retest the "Prize Draw").

    3. M&S and ZOE will process any personal data you provide in accordance with the General Data Protection Regulation and other applicable privacy laws. For more information, see the M&S Privacy Policy by clicking here OR on our website marksandspencer.com. The ZOE Privacy Policy is available here.

    4. By accepting the Prize Draw and entering the Prize Draw on the M&S website, you agree to the below terms and conditions and to receive email notifications from M&S and ZOE in relation to the Prize Draw.

    The Prize

    5. The Prize Draw offers Sparks Customers the chance to win:

    a. One (1) of two (2) ZOE 12-month memberships;

    b. Each prize consists of:

    i. An at home ZOE testing kit which will be sent to winners nominated addresses. Once received, winners can use the kits and the ZOE App, as directed by ZOE, to establish their personalised ‘ZOE scores’. The ZOE app will then take the winner through a series of nutritional lessons, recipes, insights, recommendations and coaching in the ZOE App. The testing and ZOE support will then continue for a 12-month period at which point the prize memberships will end unless renewed at the cost of the winner. At month 4 of the membership a gut health retest will be sent to the winner so they can reset their ZOE scores and update their advice (the “Prize”).

    6. This Prize Draw cannot be used in conjunction with any other Prize Draw or offer.

    7. The Prize cannot be exchanged for cash or credit.

    8. The Prize requires the winner(s) to have access to a digital device that can support the ZOE App as the memberships are activated through the ZOE App.

    ZOE App as the memberships are activated through the ZOE App.

    a. The ZOE App is currently available on both iOS (iPhone or iPad with iOS version 13.2 or later) and Android devices (Samsung, LG, Motorola etc. with Android 8.0 or later).

    b. In order to be able to opt-in to the study and use the blood sugar sensor, you must also download the ‘Abbott FreeStyle LibreLink’.

    9. The ZOE membership has the following criteria for members:

    a. You are at least 18 years of age.

    b. You are not pregnant.

    c. You have not had a heart attack (myocardial infarction), stroke/transient ischemic attack, or major surgery in the last two months.

    d. You have a body mass index (BMI) of at least 16.5 kg/m2. If you would like to learn more about how to calculate your BMI please visit the NHS website for advice.

    e. Your shipping address is in the United Kingdom.

    f. You can safely eat a gluten-free, dairy-free and vegetarian meal. (Meals may contain traces of these and other allergens, as they are prepared in a kitchen handling other ingredients).

    g. If you are being treated for chronic medical conditions (including type 1 diabetes or type 2 diabetes), you have checked with your treating physician that this product is safe for you (note that to participate in the PREDICT 3 study which uses a continuous glucose monitor you must not have been diagnosed with eating disorders, type 1 diabetes, or type 2 diabetes).

    10. The full ZOE membership terms and conditions are available here.

    How to enter

    11. This Prize Draw is open only to permanent UK residents who are aged 18 or over and are members of M&S Sparks. Employees (or their relatives) of the Marks and Spencer Group of Companies (or any other company and/or agency connected with this Prize Draw) are not permitted to participate.

    12. The Prize Draw will be available online only from 00:01 on the 19.01.2024 until 23:59 on the 04.02.2024.

    13. To enter, Sparks Customers must click through from the Prize Draw in their M&S App or M&S Food email to the Prize Draw webpage on the M&S website. Sparks Customers can then simply click on the ‘enter now’ button to enter.

    14. Only one entry will be accepted per Sparks Customer.

    15. No purchase required to enter the Prize Draw.

    Choosing and contacting the winners

    16. Winners will be chosen at random using a digital randomisation tool within the ‘BEAM’ platform.

    17. M&S will share the details of the winner with ZOE, in order for ZOE to facilitate the Prize.

    18. ZOE will contact the winner within seven (7) business days of the Prize Draw close date via the email details in the Sparks Customer Sparks profile to advise the winners they have won and explain the Prize.

    Claiming the Prize

    19. Winners will be contacted by ZOE via email and provided with instructions on how to begin their Prize membership.

    20. Winners will have until the 04/05/2024 to activate their Prize or the Prize will be forfeit.

    21. Once activated, ZOE will issue the at home testing kits to the winners and the winners will be required to download the ZOE App (see 8).

    22. Winners will then be given step by step instructions on how to use the testing kit and interact with the ZOE App during the 12-month membership.

    23. During month four (4) of the membership, ZOE will send the winner a gut health retest kit so the winners ZOE scores can be updated.

    General

    24. The Prize Draw is non-transferable, non-refundable and subject to availability. There is no cash alternative.

    25. M&S' obligations are limited to making the Prize Draw available to participating Sparks customers and fulfilling the Prize. M&S shall not be liable for any financial loss arising out of the refusal, cancellation or withdrawal of the Prize Draw.

    26. No responsibility will be taken for late, lost, indecipherable or misdirected emails or for any failure of communication resulting from incorrectly supplied information.

    27. M&S reserves the right to check the validity of any purchase and the identity of any Sparks customer and to refuse participation in the Prize Draw if M&S reasonably considers the customer to be in breach of the terms and conditions.

    28. M&S reserves the right at any time in its sole discretion to cancel, modify or supersede the Prize Draw if it believes, in its sole discretion, that the Prize Draw is not capable or is likely not to be capable of being conducted fairly or as specified within these terms and conditions due to events beyond its control (including, without limitation, a virus, a computer bug or unauthorised human intervention) or any other cause beyond the reasonable control of M&S that could corrupt or affect the administration, security or normal course of the Prize Draw.

    29. Nothing in these terms and conditions shall limit in any way M&S’ liability for death or personal injury caused by its negligence. Subject to that, M&S shall have no liability for any delay and/or failure to perform any obligation to the customer that is caused by: (a) technical problems of any kind which may limit or prevent any person's participation in the Prize Draw; (b) any loss or damage arising from or in connection with the allocation of the Prize Draw; (c) any act or omission of any third party; or (d) any other events beyond M&S’s control that may cause the Prize Draw to be disrupted or corrupted in any way.

    30. If any of these terms and conditions are found by a court or regulator to be invalid or unenforceable the other provisions shall continue to apply.

    31. We will do our best to resolve any problems relating to the Prize Draw.

    32. This Prize Draw shall be governed by the laws of England and Wales.

    ©2024 Marks and Spencer plc.

  • What happens if my offer does not appear immediately?

    Please refresh your app/browser.

    What email address should I use to sign up to Sparks?

    Please use the same email address that you have used for your Zoe membership.

    How long will the offer be live?

    The offer will be live for 28 days from 3rd Jan. Only 1 offer will be allocated per account.

    I was sent the link by a friend?

    The link will not work if forwarded on from the original Zoe email.

    Having issues signing in/up to Sparks?

    Please ensure you are using the same email as your Zoe membership & you are not logged in on a different tab.

    Clicking the link multiple times?

    The link is designed to be single click, so once allocated to your account, it cannot be added again onto a different account.

Rewards club

Club Rewards

  • For M&S credit cardholders, earn 1 rewards point for every £1 spent in M&S and 1 rewards point for every £5 spent elsewhere. You need at least 200 rewards points in order to receive an rewards voucher. Your rewards vouchers are usually sent in February, May, August and November.

    If you have subscribed to M&S Club Rewards, earn 3 rewards point for every £1 spent in M&S, 1 rewards point for every £5 spent elsewhere and 3 rewards points for every £1 spent abroad (on purchases made in the local currency - fees apply).

  • M&S Club Rewards is exclusively available to M&S Credit Cardholders for just £10 a month. If you do not hold an M&S Credit Card, you will need to successfully apply for one before you can open M&S Club Rewards. Credit is subject to status. T&Cs apply. (Representative 23.9% APR Variable).

  • As an M&S Bank cardholder you earn rewards points every time you spend. Those rewards points turn into M&S vouchers ready for you to treat yourself in M&S stores or online up to four times a year. And, if you really love M&S, you can enjoy even more rewards by subscribing to M&S Club Rewards for just £10 a month where you can receive M&S gifts, treats and vouchers throughout the year.

  • Free next-day delivery applies to marksandspencer.com purchases, excluding: food, flowers, hampers, wine, furniture and any items on sale.

    Set up your M&S.com account

    To enable your benefit, you’ll need to set up an MS.com account; it can take up to six working days for your next-day delivery benefit to be enabled.

    If you’ve set up your M&S.com account, it’s been more than six working days and your next-day delivery benefit isn’t applied automatically at check-out, please contact our service team. In the meantime, don’t forget to check your Welcome Pack for one-time codes.

    Check your Welcome Pack

    Within your Welcome Pack, we’ve sent you two one-time codes to use in the six working days between being approved for Club Rewards, setting up your M&S.com account and the benefit being applied to your account.

    Using your one-time codes

    Enter your one-time code into the promotion code section at the point of payment. Once the code has been added it’s considered to be used, so adding anything else to your basket after this will mean you’ll need to use another code.

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