SPEAK TO AN EXPERT

Speak to a beauty expert live

Speak to our in-store expert now to get advice on skincare and haircare, virtually.

Talk live to get a personalised service in your home.

Speak to a beauty expert live

Speak to our in-store expert now to get advice on skincare and haircare, virtually.

Talk live to get a personalised service in your home.

YOUR VIRTUAL BEAUTY HALL

Be one of the first customers to chat live with one of our beauty experts today. They’ll personally walk you around our store, helping you to browse our ranges and showing you all the ingredients and instructions you want. They’re available 10am to 8pm Monday to Saturday, and 12pm to 6pm Sunday (times subject to change).

Be one of the first customers to chat live with one of our beauty experts today. They’ll personally walk you around our store, helping you to browse our ranges and showing you all the ingredients and instructions you want. They’re available 10am to 8pm Monday to Saturday, and 12pm to 6pm Sunday (times subject to change).

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What you’re saying

“Just an excellent service and just so grateful that this is now available! Five stars across the board. Great to see someone face to face just now – the lady that dealt with me was so helpful and extremely knowledgeable!”

“Just an excellent service and just so grateful that this is now available! Five stars across the board. Great to see someone face to face just now – the lady that dealt with me was so helpful and extremely knowledgeable!”

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Frequently asked questions

Some of the most popular questions about our video expert service

Some of the most popular questions about our video expert service

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Will I be seen on the call?

Our video will be turned on so you can see us in store, but we won’t be able to see you unless you want us to. We just need your microphone to be on so we can talk.

Our video will be turned on so you can see us in store, but we won’t be able to see you unless you want us to. We just need your microphone to be on so we can talk.

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What can I use it for?

The service is an excellent way to get one-to-one personalised advice about skincare and haircare. Whether you would like a new skincare routine, help with a problem area or to refresh your hair products, our experts are here to help. For any other queries or order details, our customer services team will be happy to help. Contact customer services

The service is an excellent way to get one-to-one personalised advice about skincare and haircare. Whether you would like a new skincare routine, help with a problem area or to refresh your hair products, our experts are here to help. For any other queries or order details, our customer services team will be happy to help. Contact customer services

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What products can I get advice on?

Currently, the service is a way for you to get expert advice on haircare and skincare products from our colleagues in store. However, if there are any specific questions on other beauty categories during your consultation, we will do our best to help.

Currently, the service is a way for you to get expert advice on haircare and skincare products from our colleagues in store. However, if there are any specific questions on other beauty categories during your consultation, we will do our best to help.

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Can I order testers or samples before purchasing?

Unfortunately, this is not something we can currently offer. However, our experts will do their best to ensure the product is right for you first time. You can shop the full range on our website or, if you are not happy with your purchase, you can follow our returns policy.

Unfortunately, this is not something we can currently offer. However, our experts will do their best to ensure the product is right for you first time. You can shop the full range on our website or, if you are not happy with your purchase, you can follow our returns policy.

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Do I need to take notes?

You can make notes should you wish, as the service will be completely personalised to your needs. However, your expert can add the items discussed into your basket, so you can review these afterwards.

You can make notes should you wish, as the service will be completely personalised to your needs. However, your expert can add the items discussed into your basket, so you can review these afterwards.

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Can you show me how to apply the products?

No, the appointment is not a demonstration, but rather a chance to talk to one of our experts to get their guidance, but we’re more than happy to discuss application with you at the time.

No, the appointment is not a demonstration, but rather a chance to talk to one of our experts to get their guidance, but we’re more than happy to discuss application with you at the time.

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