Frequently asked questions

• Can I use Scan & Shop in all M&S stores?

  Scan & Shop Mobile App is available in all M&S owned food stores. Excludes M&S Simply Food Franchise stores at Service stations, Railway stations, Hospitals and Airports. In selected stores, you can also use one of our in-store Scan & Shop devices while shopping

• Does Scan & Shop App work on all devices?

  The Scan & Shop App works on devices running iOS 10 (or a later version of iOS) or Android 4.4 (or a later version of Android).

• Do I need to have a Sparks account to use Scan & Shop?

  Yes, Scan & Shop is an exclusive feature available to Sparks customers, along with many other tailored offers, rewards and promotions that Sparks has to offer.

• Can I use Scan & Shop on Clothing and Home products?

  No, currently this is only available for food products

• What if I have issues when using Scan & Shop App?

  If you are struggling to connect to the app check the below tips to ensure you are good to go!.
  1.Poor cellular connection - why not try and connect to the free M&S instore Wi-Fi.
  2.Location permissions - ensure you have allowed access to your location as we need to detect which store you are in while using the feature (only while using the app).
  3.Camera permissions - ensure you have allowed access to your camera to enable the device to scan product barcodes (only while using the app).
  4.Latest app version - check you are up to date with the latest version in the Apple/Google Play store.If you are still having issues, or the issue relates to one of our in-store Scan & Shop devices, speak to one of our colleagues who will be happy to help you.

• Do I need to scan every item?

  Yes, including ‘Buy one, get one free’ items and multibuys to ensure discounts are applied and you pay the right price

• Do I need to go to a till?

  No queuing, no tills. Simply scan the products as you shop and put them straight in your bag. Pay on your device using your registered payment method before leaving the store.

• Is there anything I can’t buy with the Scan & Shop App?

  Currently we cannot sell the following items with the Scan & Shop App, alcohol and other age-restricted products, medicines, If you wish to purchase these items please take them to a till or self service till

• Are there any limits to Scan & Shop

  Yes, currently the minimum spent on the app is 30p and maximum is £45*. If you wish to purchase items outside of these limits, simply take the items to a till. *In selected stores alternatively, you can transfer your shopping basket by scanning a QR code at a dedicated Scan & Shop till (Kew & Cribbs Causeway) and complete your transaction at a till with no restrictions.

• How do I scan products that don’t have barcodes?

  For bakery items simply scan the barcode on the shelf ticket or type in the 3 digit code. For loose fruit and veg use the scales provided near self service tills to print a ticket and scan the barcode or type in the 3 digit code on the shelf ticket.

• What do I do if the product does not scan?

  If any item does not scan, you can type in the 8 digit product code on the barcode or it may mean you are not able to purchase that item in the app and a prompt will appear to indicate this. Please go to a normal till to purchase these items.

• How do I scan products that don’t have barcodes?

  For bakery items simply scan the barcode on the shelf ticket or type in the 3 digit code. For loose fruit and veg use the scales provided near self service tills to print a ticket and scan the barcode or type in the 3 digit code on the shelf ticket.

• Can I use my own bags?

  You can edit items in the basket screen using the ‘+’ or ‘-‘ toggles on the item or swipe left to remove the item from your basket.

• Can I use vouchers, gift cards or e-gift cards?

  No, currently we can’t accept them through the Scan & Shop App, please pay at a normal till to use these.

• Where is my receipt?

  This is displayed after purchase and can be viewed again by visiting the menu in the top right of the Scan & Shop screen and tapping on Shopping History