font loading for Top nav

Ocado

  • Ocado Retail is one of the world’s largest dedicated online grocery retailers, delivering to over 745,000 customers in the UK. The business encompasses both the Ocado.com webshop and specialist pet shop Fetch. Customers can shop an extensive range of over 55,000 products, at competitive prices and on their chosen devices, all picked, packed, and delivered with industry-leading levels of customer service.

  • Please visit Ocado.com to register as a new customer and check delivery slot availability.

  • From September, we are bringing delicious, quality M&S Food to Ocado customers for the very first time.

    Ocado customers can be confident they can shop a bigger, better range – all with M&S quality you can trust and great value prices you will love.

    M&S has matched and improved on the 4000 Waitrose products with over 5000 M&S Food products available (growingto 6000) – and over 1600 of M&S most popular clothing products

  • If there are issues with products received, customers can request a refund quickly and easily on the Ocado website. You just need to log in, go to "My Ocado", then "Order", and select "Request" under Refunds. Unfortunately, due to safety measures in place to protect staff, customers cannot return products directly to the Customer Service Team Member at delivery.

    For any other issues, customers can get in touch with Ocado's Customer Service team by phone, email or live chat by visiting the "Contact us" page on Ocado's website.

  • Products ordered on Ocado.com will be delivered to your homeaddress based on delivery slots that you can select on the Ocado website. You will not be able to collect an Ocado order from an M&S store.

  • Through the Coronavirus crisis there has been unprecedented growth in demand for online grocery shopping, which means our partners at Ocado are currently at capacity. The Ocado team is working hard to open up more delivery slots, so new customers can start to sign up and enjoy the brilliant combination of M&S’ high quality food and Ocado’s market leading customer service. If you visit Ocado.com you can register as a customer and check delivery slot availability.

  • Ocado will not carry M&S Flowers & Hampers – these can be purchased from Marksandspencer.com.

    Ocado will have a range of M&S Wines on their website.

  • Yes, you will still be able to shop our range of Christmas food on marksandspencer.com from October to be collected in your local store.

  • M&S and Ocado are different websites and so will have separate login details. Please register for an account on Ocado.com to place an order on Ocado.

  • There is a selected range of M&S Clothing & Home products available on Ocado that can be purchased alongside your grocery shop. For specific product availability, please visit Ocado.com.

    For a full range of M&S clothing & home products, please visit marksandspencer.com.

  • Ocado deliver to the majority of UK postcodes but they do not deliver to the whole of the UK just yet. You can check if you are in an area that is serviced through the Ocado postcode checker here

    For those not currently in the catchment area Ocado are constantly expanding their delivery areas and may be with you soon. Please register with Ocado for updates on when they are able to deliver to your postcode.

  • Sparks cannot be used on the Ocado website. You can use Sparks when shopping on the M&S website, the M&S app or in store.

  • Products bought from Ocado can only be returned to Ocado. Please refer to Ocado’s returns process for more information.

  • Please visit your account page on the Ocado Web-shop, where you can request a refund online up to 7 days after your Ocado delivery.

Was this useful?
     

Contact customer service

 

Web chat or email us

Please choose a subject from the menu below.