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Please complete all sections below. Then print this form and enclose it with your parcel.

Once the form below is printed click the following link tracked service to print your parcel label.

Postage from the UK is pre-paid for parcels under 5kg in weight and 61cm x 46cm x 46cm in size. Please get a receipt from the post office as proof of postage.


Please note that our system is unable to check the validity of information. It is important that you check your information is correct.

Sign in to see your order number, then copy and paste it into the box above. If you placed your order by phone, contact us.

Please enter the barcode number for the item in the box above.
The image below shows the location of the barcode.
Image shoing the location of the barcode on a label

Please read the information on the next page before printing this returns form.



Return items to Marks & Spencer stores: Take the item to any UK Marks & Spencer stores (excluding Outlet stores and Simply Food Stores). Please take this form with you. Refunds for any items received as a gift will be given in the form of a credit receipt (to be used within 12 months). If you do not have this form, you will receive the last known price of the item in a credit receipt. Refunds for items returned under CRD will be processed following receipt at the specified returns address.

Return items: Complete this form by entering the reason code and returns quantity for each item. Enclose the completed form in the parcel with your items for return. Please use either the prepaid return postage label provided or the enclosed Collect Plus returns service. Please obtain a receipt as proof of postage. You may be charged additional postage for large or heavy items. Returns for any items received as a gift by this method will be credited on to the ordering customer's credit, debit, store card account, gift card or e-gift card.

Goodwill refunds: Our goodwill returns policy does not affect your legal rights. For a goodwill refund you can return any clothing or home furnishing to us for a refund, provided you have this form. Items must be unused and returned with the original packaging and in a re-saleable condition within 35 days of receipt of your goods. Selected goods are excluded from "goodwill" refunds (see our website for details). Refunds on these items will only be given in accordance with your legal rights. After 35 days you may still be entitled to a refund in accordance with your legal rights.

Consumer Rights Directive (CRD): Under the CRD, you have the right to cancel the contract of the purchase of certain items within a period of 14 calendar days beginning with the day after the day on which the item is delivered (see our website for full details). This is not intended to be a full statement of all your legal rights under the CRD or other relevant consumer legislation. If you only return part of your order we will not refund any applicable delivery charge paid.

Refund payments: When you return goods, the credit adjustment will be made to the credit, debit, store card account, gift card or e-gift card used as payment for the original order or in certain circumstances you may be refunded by cheque. If you are returning your items in accordance with the CRD we will refund you within 14 days of receipt of the items to the specified returns address. If you purchase an item with a gift card or e-gift card, refunds will be processed back to the original card.

This returns information is not intended to be a full statement of all your rights. Please see our Terms & Conditions for more information.

For further information see terms and conditions on © 2018 Marks and Spencer plc