Made a mistake or ordered the wrong thing? Don’t panic. You can cancel your order within 30 minutes of placing it then reorder. If 30 minutes have passed, you can return most unwanted items* to us for a refund once you receive them.
Your parcel summary document, which is enclosed in your delivery, is your receipt. If you haven’t received a receipt for a furniture order, please contact our furniture customer service team on 0333 014 8111 and they will send you one.
You can still collect your order in store without your order confirmation. Please just ensure you are able to provide the following information:
This also applies if someone else is picking up the order on your behalf.
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