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Find everything you need to know about your international order, from how to place it to when it will be delivered, plus hassle-free returns if you’ve changed your mind.

How can I return an international order?


  • In store
  • Simply return your item(s) using your local postal service; you’ll need to pay the postage. Please complete the returns form, mark your parcel “returned goods” (or it may get held up at customs and cause your refund to be delayed) and send in the original packaging to:

    Marks & Spencer Returns Dept
    C/O Clipper Logistics plc
    Unit 1, Boughton Industrial Estate,
    Boughton, Newark,
    NG22 9LD
    United Kingdom

    These items are non-returnable by post:

    Beauty products, Christmas trees, duvets, electrical goods, flowers, food, furniture, gift cards, hampers, lighting, mirrors, personalised cards, pillows, wine. If you have a question regarding the return of any of these items, please contact us.

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