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Gift cards & e-gift cards FAQ’s

M&S gift cards and e-gift cards are valid for 24 months and can be loaded with up to £1,000 and used to pay for most things online and in store in the UK, Eire and the Channel Islands. When you’ve finished shopping, select ‘Pay by gift card/reward voucher’ at the checkout.

  • Gift cards and e-gift cards can be used online at marksandspencer.com and in all M&S stores in the UK, Republic of Ireland and the Channel Islands. This includes Outlets, Simply Food and Moto service station, hospital, airport and train station stores and M&S cafés, but excludes BP Connect stores and international stores.

    Please note there is a limit of 10 gift cards per transaction online

  • You can use your gift card/e-gift card to buy most things online and in store. There are a few exceptions though:

    • M&S gift cards/e-gift cards
    • M&S Bank products or services
    • Outstanding M&S Credit Card, Charge Card or Budget Card balances
    • Made-to-measure items: shirts, curtains, greetings cards
    • M&S Energy
  • Sorry, we can’t give you cash for your gift card balance. Gift cards can’t be returned or refunded.

  • Yes, if you buy a gift card in the Channel Islands or Republic of Ireland, you can spend it in our UK stores. These gift cards will not be accepted online.

  • You can load a minimum of £1 and a maximum of £1,000 onto a single gift card in-store and a maximum of £500 online. You can top up your gift card in store at any time.

  • It’s best to hang on to it as you can top it up in store. Plus, if you decide to return something you bought with it, we’ll refund you to your gift card.

  • Please look after your gift card, because we cannot accept liability for lost, stolen or damaged cards.

  • Your gift card or e-gift card PIN is a four or five-digit number.

    For gift cards you'll find the PIN on the back of the card under the scratch-off panel. Please take care when scratching off the panel, as damaged cards will not be accepted. Attempting to peel the panel off will destroy the PIN.

    For e-gift cards, the PIN is featured on the PDF e-gift card attachment.

  • If your gift card was bought in store, you’ll find the balance on the gift receipt that came with your card. If it was bought online, the balance will be printed inside the presentation card behind your gift card.

    You can also check your gift card balance here. Alternatively your gift card/e-gift card can be scanned at the till in store.

  • A gift card/e-gift card is valid for 24 months from the last spend on it. If you don’t use it within 24 months, any remaining balance will be cancelled.

  • Gift cards
    Gift cards are credit card-sized cards which can be loaded or topped up with a value of between £1 and £1,000 (£500 online), to spend online or in store. They are valid for 24 months from the last transaction ('transactions' include balance enquiries). They can be ordered to be sent directly to your recipient as a gift. Gift cards can be used as part or full payment online using the 16 or 19 digit card number and four or five-digit PIN, or in store using the bar code.

    E-gift cards
    E-gift cards are an electronic version of our gift cards which can be loaded or topped up with a value of between £10 and £500, to spend online or in store. They are valid for 24 months from the last transaction ('transactions' include balance enquiries). They can be ordered to be sent directly to your recipient as a gift or to yourself - all you need is a valid email address. E-gift cards can be used as part or full payment online using the 16 or 19 digit card number and four or five-digit PIN, or in store by printing out the e-gift card and using the bar code on the printout.

    Gift vouchers
    Gift vouchers are paper vouchers in Sterling denominations of £1, £5, £10 and £25 and can only be used in store using the bar code. Gift vouchers are no longer issued however are still redeemable.

  • Please note: when paying by gift card, you may also be asked to enter your credit or debit card details. This is to prove you are over 18 and to make up the difference if there are insufficient funds on your gift card.

    See full terms and conditions here.

  • Don’t worry if you have an unspent Jaeger Gift Card or Credit Note. While we won’t be able to accept these in M&S stores, we would like to replace it with an M&S e-gift card.

    On the back of the gift card/Credit Note you’ll find a 10 digit number. Please send us this number, along with your name and address to JaegerQueries@customersupport.marksandspencer.com We’ll then send you a replacement M&S E gift card to the same value.

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