For most products and locations we will deliver your order tomorrow if you order before midnight and use our next-day home delivery service or order before 10pm to collect your order in store tomorrow. We don’t deliver on bank holidays. During busy times, some delivery routes may take longer than usual. Up-to-date estimates of delivery dates will be shown at checkout. To find out which delivery options are available to your postcode, click here
We deliver between 7am and 7pm. During busy times, we may deliver outside these hours. We’ll keep you updated on the progress of your order but unfortunately we are unable to specify an AM/PM slot, unless you have selected our Time Slot delivery service. This is because we schedule our deliveries around the distance from our warehouse to minimise the amount of fuel we use and our carbon footprint.
Store Collection – Clothing, Beauty & Home
We’ll send you an email when your order is ready to collect. Clothing and homeware items will usually be available for collection from 12pm on your chosen collection day.
If you’re unable to collect your order on the day of delivery, we’ll hold it in store for seven days, after which time it will be returned to stock and you’ll get a full refund. If you’re unable to pick up your order within seven days, please call your collection store as they may be able to extend the holding period.
If you receive an email saying your order is ready for collection before the date you selected, you can collect it straight away. We’ll hold it for seven days from your arranged collection date, not from the day it arrived in store.
Store Collection – Food
We’ll send you an email when your order is ready to collect. Food to Order is delivered into store early in the morning and so can be collected from store opening. You can find your store opening hours in our store finder.
You have to collect your Food to Order items on the requested day/the day the order arrived in store. Unfortunately, we are unable to extend your collection date, or give you a refund if you don’t collect your order on the requested day.
CollectPlus will hold your order for 10 days from the date of receipt into your collection point. If your item is not collected after 10 days, you’ll get a refund minus the delivery charge of £2.50. You’ll receive a reminder SMS and email after three days of receipt and a final reminder will be sent after seven days.
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