Made a mistake or ordered the wrong thing? Don’t panic. You can cancel your order within 30 minutes of placing it then reorder. If 30 minutes have passed, you can just return any unwanted items to us for a refund once you receive them.
Yes, but only within 30 minutes of placing it. After 30 minutes, neither you nor customer services will be able to cancel your order. You can however return any unwanted items to us for a refund once you receive them.
How to cancel an order online:
If you placed your order as a guest, it is not possible to cancel your order online. Contact customer services within 30 minutes of placing your order and they will be able to cancel it for you. After 30 minutes, customer services won’t be able to cancel your order.
You can cancel your furniture order online within 30 minutes of placing it. After this time, your order can be cancelled in one of the following two ways:
As your item is made specifically for you, once you’ve placed the order no changes or cancellations can be made, except in accordance with your legal rights. Additionally, we will only accept returns in accordance with your legal rights.
Please note: we take payment as soon as you place your order so you might be charged. Once you’ve cancelled, the money will be refunded to you. That should be within the day however it can take up to five working days.
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