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My order

Made a mistake or ordered the wrong thing? Don’t panic. You can cancel your order within 30 minutes of placing it then reorder. If 30 minutes have passed, you can just return any unwanted items to us for a refund once you receive them.

  • Yes, but only within 30 minutes of placing it. After 30 minutes, neither you nor customer services will be able to cancel your order. You can however return any unwanted items to us for a refund once you receive them.

    How to cancel an order online:

    1. Sign into your M&S account.
    2. Find your order in ‘Your account’.
    3. Click ‘View order details’.
    4. Then click on ‘Cancel order’ next to ‘Order placed date’.
    5. Confirm you wish to cancel your order. You will then receive a confirmation email.
     

    Guest orders
    If you placed your order as a guest, it is not possible to cancel your order online. Contact customer services within 30 minutes of placing your order and they will be able to cancel it for you. After 30 minutes, customer services won’t be able to cancel your order.

    Furniture orders
    You can cancel your furniture order online within 30 minutes of placing it. After this time, your order can be cancelled in one of the following two ways:

    • Go into one of our furniture stores and speak to a customer adviser.
    • Call our furniture customer services team on 0333 014 8111.
     

    Made-to-measure orders
    As your item is made specifically for you, once you’ve placed the order no changes or cancellations can be made, except in accordance with your legal rights. Additionally, we will only accept returns in accordance with your legal rights.

    Please note: we take payment as soon as you place your order so you might be charged. Once you’ve cancelled, the money will be refunded to you. That should be within the day however it can take up to five working days.

  • I’ve cancelled my order but not received an email confirmation, what do I do?
  • Can I amend my order?
  • Why can’t I see order details in my account?
  • Why haven’t I received a receipt for my online or phone order?
  • Why has my order been cancelled?
  • I’m unsure if my bonus points have been applied to my order?
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