See below to find information to help with your query, or on the left you'll find our main FAQ topics.
Please be aware that orders dispatched via Royal Mail are currently experiencing slightly longer delivery timescales. This is due to the exceptionally high volumes of online orders exacerbated by the coronavirus-related measures Royal Mail have put in place in local mail centres and delivery offices. For more information on affected areas, please click here.
Many of our customers are shopping online with us at the moment which means that our Contact centre team is extremely busy. Please make sure that you’ve checked the status of your order under 'My Account' and checked your emails for any updates if you’re expecting a delivery. If you still need to contact us, we’d recommend reaching out via webchat to get the quickest response. If you choose to send us an email by completing one of our webforms below, it may take up to 72 hours before you receive a response from our team.