See below to find information to help with your query, or on the left you'll find our main FAQ topics.
Due to adverse weather conditions, we are experiencing disruptions in our carrier services causing delivery delays. We are working closely with our carrier partners to get your order to you as soon as we can
Many of our customers are shopping online with us at the moment which means that our Contact centre team is extremely busy. Please make sure that you’ve checked the status of your order under 'My Account' and checked your emails for any updates if you’re expecting a delivery. If you still need to contact us, we’d recommend reaching out via webchat to get the quickest response. If you choose to send us an email by completing one of our webforms below, it may take up to 72 hours before you receive a response from our team.