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See below to find information to help with your query, or on the left you'll find our main FAQ topics.

Due to high demand, we are experiencing delays processing returns via Royal Mail, Hermes and our Simply Foods stores. Rest assured we are working very closely with our carrier partners and returns centre to process these as quickly as we can, but in the meantime, please allow up to 18 days before contacting us. Alternatively, you can return your order in one of our Clothing & Home stores, which are all now open.

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Please make sure that you’ve checked the status of your order under 'My Account' and checked your emails for any updates if you’re expecting a delivery. If you still need to contact us, we’d recommend reaching out via webchat to get the quickest response.