_{Need some help?}

See below to find information to help with your query, or on the left you'll find our main FAQ topics.

If you’re expecting a delivery, and want to check the latest update about you parcel, just visit the order history page under 'My Account' . We will also send you updates about your delivery via email or text message, so please check these before contacting us.

You can visit our Paperless Returns or Returns & Refunds FAQ pages for guides on how to return items to us and updated information about our returns policy. Please note it can take up to 14 days for your refund to be received and processed by our teams.

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