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Need some help?

See below to find information to help with your query, or on the left you'll find our main FAQ topics.

Please be aware that we are currently experiencing slightly longer delivery timescales. This is due to the exceptionally high volumes of online orders exacerbated by adverse weather conditions. Rest assured we are working closely with our carrier partners to get your order delivered as soon as we can.

There are lots of customers shopping online with us at the moment, which means that our service teams are really busy. Before contacting us, please make sure that you’ve visited our FAQ’s where you’ll find answers and guides to the questions most commonly asked by our customers.

If you’re expecting a delivery, and want to check the latest update about you parcel, just visit the order history page under 'My Account' . We will also send you updates about your delivery via email or text message, so please check these before contacting us.

You can visit our Paperless Returns or Returns & Refunds FAQ pages for guides on how to return items to us and updated information about our returns policy. Please note it can take up to 14 days for your refund to be received and processed by our teams.

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