You can track an order here
You’ll find a summary of all your online orders in the ‘Your Account’ section of our website. You’ll find all the details on the Home screen or just click here to go there now.
You can make changes to your order, including cancellation or amendments to delivery date, delivery method, chosen delivery/collection address, or add a gift message, within 30 minutes of placing it and provided the order status is still displayed as ‘Order placed’. You can check the status of your order by logging into your account. If you placed your order as a guest, click here to review your order.
Unfortunately, you cannot add or remove items once your order has been placed. If you need to do this, we advise that you cancel your order, and then place a new one with your chosen items.
Need to return something? You can see full details on our free returns policy plus any exclusions , here
Ordering furniture? Contact the furniture team here to check if we can make any changes to your order
Order by 7pm weekdays and by midday at weekends for next-day delivery. Due to high demand, some products may be unavailable for next-day delivery earlier than these times. Please check our next-day delivery page, which is frequently updated with products that can be delivered the next day.
Your parcel summary document, which is enclosed in your delivery, is your receipt. If you haven’t received a receipt for a furniture order, please contact our furniture customer service team on 0333 014 8111 and they will send you one.
You can still collect your order in store without your order confirmation. Please just ensure you are able to provide the following information:
This also applies if someone else is picking up the order on your behalf.
Platters and cakes are available to order in store and online
You’re able to order sandwiches up to 60 days ahead of your collection date.
Ocado Retail is one of the world’s largest dedicated online grocery retailers, delivering to over 745,000 customers in the UK. The business encompasses both the Ocado.com webshop and specialist pet shop Fetch. Customers can shop an extensive range of over 55,000 products, at competitive prices and on their chosen devices, all picked, packed, and delivered with industry-leading levels of customer service.
Please visit Ocado.com to register as a new customer and check delivery slot availability.
From September 2020 our delicious, quality M&S Food has been available to Ocado customers.
Ocado customers can be confident they can shop a bigger, better range – all with the M&S quality you can trust and great-value prices you will love. Most of your favourite M&S Food products are available, but some of our ranges, such as flowers and hampers, remain in-store only.
Ocado will not carry M&S Flowers & Hampers – these can be purchased from Marksandspencer.com.
Ocado will have a range of M&S Wines on their website.
M&S and Ocado are different websites and so will have separate login details. Please register for an account on Ocado.com to place an order on Ocado.
There is a selected range of M&S Clothing & Home products available on Ocado that can be purchased alongside your grocery shop. For specific product availability, please visit Ocado.com.
For a full range of M&S clothing & home products, please visit marksandspencer.com.
Ocado does not currently deliver to the whole of the UK. However, Ocado is constantly expanding its delivery areas and may be with you soon.
If you are within the current delivery areas, greater capacity within the network means you should be able to book a delivery slot. Visit ocado.com to register as a customer and check delivery-slot availability.
Scan & Shop Mobile App is available in all M&S owned food stores. Excludes M&S Simply Food Franchise stores at Service stations, Railway stations, Hospitals and Airports. In selected stores, you can also use one of our in-store Scan & Shop devices while shopping
Yes, Scan & Shop is an exclusive feature available to Sparks customers, along with many other tailored offers, rewards and promotions that Sparks has to offer.
The Scan & Shop App works on devices running iOS 10 (or a later version of iOS) or Android 4.4 (or a later version of Android).
Yes, including ‘Buy one, get one free’ items and multibuys to ensure discounts are applied and you pay the right price
Definitely, we encourage it to reduce plastic waste. As you scan items put them straight in your bag. If you do not have a bag, pick one up from a bag stand and either scan the barcode on the on bag or use add a bag function in the app.
If you wish to purchase age restricted items (i.e., alcohol, medicines) or you are spending over £45, you can scan as normal and then transfer your shopping basket to a till. Please scan a QR code at a dedicated Scan & Shop till and complete your transaction with no restrictions.
No, currently we can’t accept them through the Scan & Shop App, please pay at a normal till to use these.
For bakery items simply scan the barcode on the shelf ticket or type in the 3 digit code. For loose fruit and veg use the scales provided near self service tills to print a ticket and scan the barcode or type in the 3 digit code on the shelf ticket.
You can edit items in the basket screen using the ‘+’ or ‘-‘ toggles on the item or swipe left to remove the item from your basket.
If you are struggling to connect to the app check the below tips to ensure you are good to go!
If you are still having issues, or the issue relates to one of our in-store Scan & Shop devices, speak to one of our colleagues who will be happy to help you.
Our stores in the UK are following government guidance on social distancing. Please be kind and give everyone space.
Colleagues across all our stores and supply chain have been provided with additional hygiene products to use, and extra cleaning is taking place to keep up our excellent standards for you and our teams.
Wearing a face covering is no longer mandatory in stores, but the government’s recommendation is to wear them in busy and enclosed spaces. We're therefore asking customers and colleagues to wear masks in our fitting rooms, and for bra fittings.
Check the opening times of your local stores with our store finder.
The new cut-off for Next Day Delivery is now 10pm. Time Slot Delivery is temporarily unavailable.
We have now introduced contact-free home delivery for all clothing, home, flowers, hampers and wine orders. This gives the option of no hand-to-hand contact and the driver can leave the delivery safely at your door.
You do not need to take any action to enable this. Our couriers are offering this as standard.
When the parcel has been left safe, a message will be sent from the carrier or a card will be left to advise of the safe location.
When placing an order, please ensure that up-to-date contact details are added to your account, so the carrier can keep you informed on what time and where your order will be delivered.
We are closely following expert health guidance and have put in place additional social distancing and extensive hygiene measures to keep all of our hard-working colleagues, including our furniture delivery teams, healthy and well at work. This has included making some changes to our processes and tasks to help keep up good social distancing practices and supporting personal hygiene with increased access to handwashing facilities and hand sanitisers across the furniture warehouse.
To help support this, we have made the following changes to customer deliveries and collections:
Our standard returns policy for items bought is 35 days. This applies to both online and in-store purchases, except in case of sale items where you have 14 days to return (exclusions apply)
If the item is unused, in its original packaging and accompanied by a valid proof of purchase, we’ll offer an a full refund. This does not affect your statutory rights. Please click here for further details.
If you have an issue with the quality of a product purchased from us, please click here.
