Find everything you need to know about your international order, from how to place it to when it will be delivered, plus hassle-free returns if you’ve changed your mind.
Our goodwill returns policy means you can return any item (excluding sale items) bought in store or online within 35 days of when you purchased or received it. If the item is unused, in its original packaging and accompanied by a valid receipt or parcel summary, we’ll offer an exchange or a full refund. This is subject to our general terms and conditions.
For sale items purchased online, we’ll be happy to offer a refund or an exchange (store returns only) within 14 days of receiving them. Our refund and exchange policy for sale items purchased in store may differ and this will be made clear to you at the time of purchase. If you can’t show proof of the price you paid, we'll give you the last known selling price in the form of a credit receipt.
Exclusions & exceptions
The following items are excluded from our goodwill returns policy
Beauty products*, bra accessories*, duvets*, earrings*, flowers, food, food gifts, Food to Order, fruit baskets, furniture, gift cards, hampers, made-to-measure and personalised items, mattress protectors*, pillows*, plants, single-use carrier bags, swimwear*, toiletries*, wine, plus kitchen electrical goods and any products with a seal, where the seal is broken. These products can only be returned in accordance with your statutory rights.
Some of these items may have their own terms and conditions which will be provided at the time of purchase.
*These products and electronic items can only be returned under our goodwill policy if they are unopened and have the security or hygiene seal intact.
Bridesmaid dresses and adult fancy dress costumes can only be returned by post. Please return these in or with the original outer packaging.
Earrings purchased in store are only refundable if faulty. If you purchased earrings online, you have 14 days from the day you receive them to return them, providing that the packaging is not damaged.
How to return an international order
2 easy ways to return:
1. In store
International items ordered from marksandspencer.com can be returned to any UK store, excluding our Outlet, Simply Food, BP and Moto service station, hospital, airport and train station stores. They cannot be returned to international stores. However, orders placed on our dedicated international sites can be returned to their local stores (e.g. Ireland) – please see the returns information on the relevant international site. You’ll need to take along your parcel summary as proof of purchase.
2. By post
Simply return your item(s) using your local postal service; you’ll need to pay the postage. Please complete the returns form, mark your parcel ‘returned goods’ (or it may get held up at customs and cause your refund to be delayed) and send in the original packaging to:
Marks & Spencer Returns Dept
C/O Clipper Logistics plc
Unit 1, Boughton Industrial Estate,
These items are non-returnable by post:
Beauty products, Christmas trees, duvets, electrical goods, flowers, food, furniture, gift cards, hampers, lighting, mirrors, pillows, wine. If you have a question regarding the return of any of these items, please contact us.
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