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Collections - UK only

We offer store collection in most of our UK stores and delivery is often available the very next day. We’ll keep you updated throughout the process and let you know when your order is ready to pick up – this is usually from store opening for food orders and 12pm for clothing, beauty and homeware orders.

Collection

If collection is more convenient, you can pick your order up in our stores and from our partners

Collect from a store

 

Order by 10pm and collect your order from a store tomorrow

 

 

Pick up from CollectPlus

 

Send your order to a convenient CollectPlus pick-up location for £2.50. Order by 3pm to pick it up tomorrow

 

Collection information for specific order types

 

If you’ve ordered…

More collections help

 

  • Which stores can I place or collect an order in?
  • What can and can't I collect in store?
  • Clothing and homeware
    We’ll send you an email when your order is ready to collect. Clothing and homeware items will usually be available for collection from 12pm on your chosen collection day.

    If you’re unable to collect your order on the day of delivery, we’ll hold it in store for seven days, after which time it will be returned to stock and you’ll get a full refund. If you’re unable to pick up your order within seven days, please call your collection store as they may be able to extend the holding period.

    If you receive an email saying your order is ready for collection before the date you selected, you can collect it straight away. We’ll hold it for seven days from your arranged collection date, not from the day it arrived in store.

     

    Food
    We’ll send you an email when your order is ready to collect. Food to Order is delivered into store early in the morning and so can be collected from store opening. You can find your store opening hours in our store finder.

    Food to Order must be collected on your chosen collection day. As food orders are perishable, we're unable to keep them until the next day, and we'll only be able to issue you a refund if you don't collect it.

     

    Collection from a CollectPlus location
    CollectPlus will hold your order for 10 days from the date of receipt into your collection point. If your item is not collected after 10 days, you’ll get a refund minus the delivery charge of £2.50. You’ll receive a reminder SMS and email after three days of receipt and a final reminder will be sent after seven days.

    What do I need to bring?
    Please bring either a copy of your order confirmation email or the below details with you to collect any order:

    • Your name
    • Your postcode
    • Your email address
    • Your phone number
     

    This also applies if someone else is picking up the order on your behalf.

  • Can I get someone else to collect my order in store for me?
  • How can I change the collection store for my order?
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