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Delivery & collection: everything you need to know

UK delivery

We deliver between 7am and 7pm, Monday to Sunday. We don’t deliver on bank holidays.
During busy times, some delivery routes may take longer than usual.

Standard delivery

 

Get your order within 3-5 working days. When you spend over £50, we’ll deliver for free

 

 

Nominated-day delivery

 

Get your order on a day that suits you. Plus, order by 10pm for next-day delivery

 

 

Time slot delivery

 

Choose a day and time slot that suits you. Order by 10pm and we’ll deliver your order tomorrow for £5.99.

 

Delivery information for specific order types

 

If you’ve ordered...

  • Delivery
    deliveryStandard delivery
    Cost
    £3.50 / FREE
    Details
    We'll deliver for free within 3-5 working days if your order is over £50. If you’re not spending £50, then delivery is just £3.50.
    Delivery
    deliveryNominated-day delivery
    Cost
    £3.99
    Details
    Choose a day that suits you. Order by 10pm and we'll deliver your order tomorrow for just £3.99.
    Delivery
    deliveryTime slot delivery
    Cost
    £5.99
    Details
    Choose a day and time slot that suits you. Order by 10pm and we’ll deliver your order tomorrow for £5.99.
  • Delivery
    deliveryNominated-day flower delivery
    Cost
    FREE
    Details
    Order flowers by 7pm Monday-Friday for next day delivery, or order by midday at weekends for next day delivery. Sunday delivery on selected lines only.
    Shop Sunday delivery flowers
  • Delivery
    deliveryStandard wine delivery
    Cost
    £3.50 / FREE
    Details
    We’ll deliver wine orders over £100 for free within 3-5 working days. Not spending £100? Delivery costs £3.50.
    Delivery
    deliveryNominated-day wine delivery
    Cost
    £3.99 / FREE
    Details
    Get your order on a day that suits you, plus place an order by 7pm to get your wine delivered tomorrow. Free when you spend over £150.
  • Delivery
    deliveryStandard delivery
    Cost
    £3.50 / FREE
    Details
    We'll deliver for free within 3-5 working days if your order is over £50. If you’re not spending £50, then delivery is just £3.50.
    Delivery
    deliveryNominated-day hamper delivery
    Cost
    £3.99 / FREE
    Details
    Order hampers by 6pm Monday-Friday for next day delivery, and enjoy free delivery on orders over £50. Sunday delivery not available.
  • Delivery
    deliveryNominated-day furniture delivery
    Cost
    FREE
    Details
    Our furniture products have a note in the description to let you know the time it will take us to dispatch - this could be between one and six weeks, and will be longer for larger items. Once you’ve ordered, we’ll be in touch to make a plan for delivery - you can choose the delivery date and inform us of access requirements.

    There are some places in the UK that we can’t deliver to yet. See our list of exceptions here.

Christmas last order dates

  • Delivery
    deliveryStore collection
    Date
    Saturday 22nd December
    Date
    deliveryStandard delivery
    Date
    Monday 17th December
    Delivery
    deliveryNominated-day delivery
    Date
    Saturday 22nd December
  • Delivery
    deliveryNominated-day flower delivery
    Date
    Sunday 23rd December
  • Delivery
    deliveryStandard wine delivery
    Date
    Monday 17th December
    Delivery
    deliveryNominated-day wine delivery
    Date
    Friday 21st December
  • Delivery
    deliveryStandard delivery
    Date
    Monday 17th December
    Delivery
    deliveryNominated-day hamper delivery
    Date
    Friday 21st December
  • Delivery
    deliveryNominated-day furniture delivery
    Time
    7pm
    Date
    Friday 14th December
  • Delivery
    deliveryStore collection
    Time
    5pm
    Date
    Saturday 15th December
  • Christmas

    All year Round food to order : Last in store collection date of 20th December

    For products available to collect in 5 days, order by 8pm on 15th Dec

    For products available to collect in 3 days, order by 8pm on 17th Dec

    For products available to collect in 2 days, order by 8pm on 18th Dec

    Cakes and sandwiches: last in store collection date of 24th December

    For personalised cakes, order by 8pm on 17th December

    For sandwiches, order by 8pm on 22nd December

    New Year

    All year round food to order: orders for New Year can be collected between 29th -31st December

    For personalised cakes, order by 8pm on 24th December

    For products available to collect in 5 days, order by 8pm on 26th Dec

    For products available to collect in 3 days, order by 8pm on 28th Dec

    For products available to collect in 2 days, order by 8pm on 29th Dec

Collection

If collection is more convenient, you can pick your order up in our stores and from our partners

Collect from a store

 

Order by 10pm and you can collect your order at your nearest store tomorrow from 12pm

 

Pick up from CollectPlus

 

Send your order to a convenient CollectPlus pick-up location for £2.50.

 

 

Collection information for specific order types

 

If you’ve ordered...

  • Delivery
    deliveryStore collection
    Cost
    FREE
    Details
    It's free to collect in store. Order by 10pm to collect your order from a store tomorrow, or choose a day that suits. Orders can be collected from 12pm
    Find your nearest store
    Delivery
    deliveryCollectPlus
    Cost
    £2.50
    Details
    Send your order to a convenient CollectPlus pick-up location for £2.50. Order by 3pm to pick it up tomorrow.
    See more information about CollectPlus
    Find a CollectPlus location
  • Delivery
    deliveryFood to order collection
    Cost
    FREE
    Details
    Each of our food to order products includes a note in the description to let you know how much time we need to prepare your order – for example, a gorgeous wedding cake may take 21 days whereas a fresh fruit platter takes three days.
    You can pick up your food order at your nearest store from 9am on your chosen collection date.
    Find your nearest store

Returns

You can refund or exchange products bought online or in store with a valid receipt or parcel summary document within 35 days, excluding sale items. For sale items, you have 14 days. It’s free, and easy to return items to us

Free in-store returns

 

Simply take the item, along with your receipt or parcel summary, to the returns desk in your local store. Store staff will be able to help. Exclusions apply. Please see below for full details.

 

Return with CollectPlus

Complete the returns form on your parcel summary, and pack the form along with the item into its original packaging. Drop it into your nearest CollectPlus location, where the staff will give you a CollectPlus returns receipt and code so you can track your parcel.

 

Return in the post

 

Complete the returns form on your parcel summary, and pack the form along with the item into its original packaging. Attach the prepaid Royal Mail return postage label provided, and take the parcel to your local Post Office. Make sure to ask for a proof of postage receipt.