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Delivery & collection: everything you need to know

UK delivery

We deliver between 7am and 7pm, Monday to Sunday. We don’t deliver on bank holidays.
During busy times, some delivery routes may take longer than usual.

Standard delivery

 

Get your order within 3-5 working days. When you spend over £50, we’ll deliver for free

 

Nominated-day delivery

 

Get your order on a day that suits you. Plus, order by 10pm for next-day delivery

 

Delivery information for specific order types

 

If you’ve ordered...

  • Delivery
    deliveryStandard delivery
    Cost
    £3.50 / FREE
    Details
    We'll deliver for free within 3-5 working days if your order is over £50. If you’re not spending £50, then delivery is just £3.50.
    Delivery
    deliveryNominated-day delivery
    Cost
    £3.99
    Details
    Choose a day that suits you. Order by 10pm and we'll deliver your order tomorrow for just £3.99.
  • Delivery
    deliveryNominated-day flower delivery
    Cost
    FREE
    Details
    We deliver all our flowers for free on your chosen day. Need them quickly? Order by 6pm to get your flowers tomorrow.
  • Delivery
    deliveryStandard wine delivery
    Cost
    £3.50 / FREE
    Details
    We’ll deliver wine orders over £100 for free within 3-5 working days. Not spending £100? Delivery costs £3.50.
    Delivery
    deliveryNominated-day wine delivery
    Cost
    £3.99 / FREE
    Details
    Get your order on a day that suits you, plus place an order by 7pm to get your wine delivered tomorrow. Free when you spend over £150.
  • Delivery
    deliveryNominated-day hamper delivery
    Cost
    £3.99 / FREE
    Details
    All of our hampers are delivered on your chosen day - plus, when you spend £20 we'll deliver for free
  • Delivery
    deliveryNominated-day furniture delivery
    Cost
    FREE
    Details
    Our furniture products have a note in the description to let you know the time it will take us to dispatch - this could be between one and six weeks, and will be longer for larger items. Once you’ve ordered, we’ll be in touch to make a plan for delivery - you can choose the delivery date and inform us of access requirements.

    There are some places in the UK that we can’t deliver to yet. See our list of exceptions here.

Collection

If collection is more convenient, you can pick your order up in our stores and from our partners

Collect from a store

 

Order by 8pm and collect your order from a store tomorrow

 

 

Pick up from CollectPlus

 

Send your order to a convenient CollectPlus pick-up location for £2.50. Order by 3pm to pick it up tomorrow

 

Collection information for specific order types

 

If you’ve ordered...

  • Delivery
    deliveryStore collection
    Cost
    FREE
    Details
    It’s free to collect in store. Order by 8pm to collect your order from a store tomorrow, or choose a day that suits
    Find your nearest store
    Delivery
    deliveryCollectPlus
    Cost
    £2.50
    Details
    Send your order to a convenient CollectPlus pick-up location for £2.50. Order by 3pm to pick it up tomorrow.
    See more information about CollectPlus
    Find a CollectPlus location
  • Delivery
    deliveryFood to order collection
    Cost
    FREE
    Details
    Each of our food to order products includes a note in the description to let you know how much time we need to prepare your order – for example, a gorgeous wedding cake may take 21 days whereas a fresh fruit platter takes three days.
    You can pick up your food order at your nearest store from 9am on your chosen collection date.
    Find your nearest store

Returns

You can refund or exchange products bought online or in store with a valid receipt or parcel summary document within 35 days, excluding sale items. For sale items, you have 14 days. It’s free, and easy to return items to us

Free in-store returns

 

Simply take the item, along with your receipt or parcel summary, to the returns desk in your local store. Store staff will be able to help.

 

Return with CollectPlus

Complete the returns form on your parcel summary, and pack the form along with the item into its original packaging. Drop it into your nearest CollectPlus location, where the staff will give you a CollectPlus returns receipt and code so you can track your parcel.

Return in the post

 

Complete the returns form on your parcel summary, and pack the form along with the item into its original packaging. Attach the prepaid Royal Mail return postage label provided, and take the parcel to your local Post Office. Make sure to ask for a proof of postage receipt.