Stainless Steel 25cm Frying Pan

Hello, we're sorry to hear that this Cookware has not performed as expected. We are usually known for exceptional product quality and are disappointed that we did not live up to those expectations on this occasion. We'd like to understand more about this specific issue and make things right. You'll receive an email from us within the next 2 hours so we can discuss this further, if you can please reply at your earliest convenience.

Hello. Thank you for sharing your experience! We're thrilled to hear that the pan is performing exactly as you hoped. It’s great to know that the combination of steel and non-stick grooves is providing you with the perfect cooking balance. Your recommendation and detailed feedback are much appreciated, and we’re glad this pan has become a great addition to your kitchen! Happy cooking!

Hello Wotan. I'm sorry to hear that your recent experience with our frying pan has been disappointing, especially after 20 years of satisfaction with our products. It's clear that this pan is not living up to the high standards you've come to expect from Circulon, and I understand how frustrating that must be. Given your long history with our brand, it's concerning that this particular pan is not performing as well as your previous purchases. There could be several reasons for this issue, and I'd like to help you troubleshoot the problem. Will be sending you an email to further assist you with your concern.

Hello MrsW. Thank you for taking the time to share your experience. We are truly sorry to hear that your pan did not meet your expectations and that it has been difficult to clean. We strive to provide high-quality products, and it’s disappointing to learn that this has not been your experience. We will send you an email to further assist you with your claim.

Hello Andy, we are sorry to hear that you have been dissatisfied with your recent purchase. You have purchased a hybrid pan that combines the best of both worlds — stainless steel for bolder results and maximum durability and non-stick for ultimate convenience.  The unique design of raised steel rings protects the non-stick while allowing for perfect searing and caramelisation of foods, which you cannot do in a traditional non-stick pan. To get best results, season before first use by pre-heating the pan to a medium-high heat on your hob. Pour in a tablespoon of oil and swirl to cover the whole cooking surface rings. Continue to heat for 30-60 seconds, then just as the oil starts to smoke switch off and then leave to cool.   Once the pan is cooled, wipe away excess oil with a paper towel, the pan is ready to use. When ready to cook, heat the pan on a medium-high heat. Add your cooking oil, and swirl to make sure all cooking surfaces are covered. Then reduce the heat and add your food!  Do not move/touch the food, let the Steelshield magic do its work.  Steelshield technology means you need less heat to cook your food. Low to medium heat is sufficient.  Once the moisture and flavours are sealed in, your food will release itself. You may see some browned bits left behind on the rings- this is fond. (Basically, awesome bits of flavour you created.) You don't want to lose that- just add some liquid (stock, butter, wine) and deglaze your pan. Scrape up those delicious bits to make a delicious sauce while cleaning your pan at the same time. To clean any stubborn areas, you are safe to use a metal scourer on the top of the rings only, this will bring off any awkward marks.  You can also wipe them clean with some oil so it’s ready for the next use. A well-seasoned Steelshield pan will provide the cooking experience of stainless steel, non-stick and cast iron in a single pan and will improve with use. If you follow the above, you will start to enjoy your cookware with confidence. Thank you for taking the time to write a review - Consumer care team

Hello Tania. I'm thrilled to hear that the pan has met your expectations! Excellent heat distribution and easy cleaning are key features we strive for in our products. Happy cooking!

Hello Rayjack. I'm sorry to hear about your disappointment with the performance of the non-stick feature on your pan, especially when cooking scrambled eggs. Non-stick cookware should indeed provide easy release and cleanup, and it's concerning that you encountered issues with food sticking. While non-stick coatings typically require less oil or butter for cooking, adding a small amount can further help prevent sticking, especially when cooking eggs. Additionally, using low to medium heat can help ensure even cooking without excessive sticking. As for cleaning the pan, soaking it in warm, soapy water for a short time before washing may help loosen any stuck-on food residue. To further assist you with your claim, one of our advisors will send you an email. Thanks

Thank you for your feedback! We're thrilled to hear that you're pleased with the quality and value of our Steel Shield product. Your satisfaction means a lot to us, and we're glad to have provided you with a positive experience. If you have any questions or need assistance in the future, please don't hesitate to reach out. Enjoy using your new Steel Shield!

Great choice! We're glad to hear that our handy-sized frying pan complements your 25cm pan. If you need anything else or have any questions, feel free to reach out. Happy cooking!

Thank you for taking the time to leave such a positive review of our products! We're thrilled to hear that you love them and find them aesthetically pleasing. It's great to know that they live up to their claims of being non-stick and easy to clean. We're glad to hear that you have had multiple products from us and that each one has exceeded your expectations. We strive to continuously improve our products and it's great to receive feedback like yours. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We're always here to help.

We appreciate your fantastic 5-star review! It's great to hear that you find our frying pan professional-looking, with excellent material and cooking performance. We're thrilled to have earned your trust, and we look forward to serving you again. If you ever have any questions or need assistance, feel free to reach out. Happy cooking with Circulon!