Ray Atienza-Hawkes
Ray is a charge nurse in the Ambulatory Assessment Unit at the John Radcliffe Hospital in Oxford. NHS Charities Together helped to create a quiet room for Ray’s team. “The pandemic has restricted us in lots of ways – we can’t hold patients’ hands and they can’t see we’re smiling; if a colleague is upset, we can’t hug them. As a manager, I worry about my team: whether they have the protection they need, and the emotional and psychological impact this could have on them. At the height of the pandemic, we couldn’t escape from it. It was palpable. Travelling to work, I hardly saw anyone. It felt unreal. The charity helped transform our relatives’ room into a comfortable, calm and inviting space where staff can relax and reflect. I use it a lot. I might listen to a meditation app or sit down with a member of staff for a debrief or catch-up. Sometimes that’s all we need.”
Suzanne Vickers
Suzanne is matron for palliative and end-of-life care at County Durham & Darlington NHS Foundation Trust. Her patients were able to say their last goodbyes using iPads funded by NHS Charities Together. “Covid-19 patients often decline rapidly, and visiting restrictions mean they can’t be with their relatives. The iPads connected patients to family, pets and sights and sounds that evoke happy memories. We had one patient in hospital who said goodbye to his son using the iPad. His son was sitting in the garden, so he heard the birds one last time. There are 30 amazing palliative-care nurses in my team, and seeing them with their relatives has given comfort to families. We’ve seen people who’d been married for 60 or 70 years, saying goodbye, and could reassure them: ‘I’ll sit with her, she won’t die by herself’. I feel privileged to do this job, to know I make a difference.”
Words: Miranda Eason and Sophie Hines / Images: Dan Lowe