Sorry, personalised products are not returnable as they have been made just for you. If there are any problems with your product, please contact us.
We’re sorry to hear that. If there are any problems with the quality of your product, please contact us.
Once you have purchased your item, it should arrive within 10-14 days.
Your order will be delivered by one of our trusted couriers between 7am – 7pm.
You can cancel an item within 30 minutes of ordering it, either via your M&S account or by calling us on 0333 014 8000. We’re unable to cancel or amend your order once the 30-minute cancellation window has passed.
At the moment personalised products are currently only available in England, Wales, and Scotland.
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