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Personalised products

  • Sorry, personalised products are not returnable as they have been made just for you. If there are any problems with your product, please contact us​.

  • We’re sorry to hear that. If there are any problems with the quality of your product, please contact us​.

  • Once you have purchased your item, it should arrive within 10-14 days.

  • Your order will be delivered by one of our trusted couriers between 7am – 7pm.

  • You can cancel an item within 30 minutes of ordering it, either via your M&S account or by calling us on 0333 014 8000. We’re unable to cancel or amend your order once the 30-minute cancellation window has passed.

  • At the moment personalised products are currently only available in England, Wales, and Scotland.

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