We’re so confident our furniture is built to last; our industry-leading guarantee covers any manufacturing failure. Yes, any. So that means it covers the frame, material, cushion, feet, drawers, doors, cupboards, mattresses and beds – the entire product is covered. That’s our promise, and that’s why our furniture comes with a 10-year guarantee. This does exclude outdoor furniture and does not cover any issues arising as a result of normal wear and tear.
*All furniture purchased on or after 28 January 2020 will carry a 10-year guarantee. This excludes outdoor furniture and does not cover any issues arising as a result of normal wear and tear, improper care or accidental damage. ** Excludes Loft plain and Loft Velvet. Furniture terms and conditions