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Delivery

We offer a variety of delivery options, such as free store collection and free standard delivery when you spend over £50, and we deliver seven days a week. This means you can receive your order at a time and place that’s convenient for you. We also make furniture delivery seamless with regular phone calls and updates.

UK delivery

We deliver between 7am and 7pm, Monday to Sunday. We don’t deliver on bank holidays.
During busy times, some delivery routes may take longer than usual.

Standard delivery

 

Get your order within 3–5 working days. When you spend over £50, we’ll deliver for free

 

Nominated-day delivery

 

Get your order on a day that suits you. Plus, order by 10pm for next-day delivery

 

Time slotted delivery

 

Get your order on a day and for a time that suits you. Plus, order by 10pm for next-day delivery

 

Delivery information for specific order types

 

If you’ve ordered...

More delivery help

 

  • What are my delivery options?
  • Delivery varies depending on the product, so please scroll down to find the department relevant to your order.

    Clothing, beauty and home (excluding furniture)
    If your postcode belongs to one of the below, we do not offer standard delivery to your address:

    GX11 1_ _
    JE0 0_ _
    JE9 9_ _
    JE10 0_ _
    JE99 9_ _

    If your postcode belongs to one of the below, unfortunately we do not currently offer next-day delivery to your address:

    AB10 0_ _

    AB99 9_ _

    AB0 0_ _

    AB30 0_ _

    AB30 9_ _

    AB9 9_ _

    BT1 1_ _

    BT99 9_ _

    GX11 1_ _

    GX11 1_ _

    DD11 9_ _

    DD1 0_ _

    DD9 9_ _

    DD10 0_ _

    GY0 0_ _

    GY9 9_ _

    G83 0_ _

    G83 9_ _

    GY10 0_ _

    GY99 9_ _

    HS0 0_ _

    HS9 9_ _

    IM1 1_ _

    IM9 9_ _

    IV10 0_ _

    IV24 9_ _

    JE0 0_ _

    JE9 9_ _

    JE10 0_ _

    JE99 9_ _

    KA27 0_ _

    KA28 9_ _

    KW10 0_ _

    KW1 0_ _

    KW17 9_ _

    KW9 9_ _

    KW99 9_ _

    LD1 0_ _

    LD8 9_ _

    PA20 0_ _

    PA99 9_ _

    PH15 0_ _

    PH18 9_ _

    PH10 0_ _

    PH14 9_ _

    ZE0 0_ _

    ZE9 9_ _

    Flowers
    For all Northern Ireland postcodes, we do not offer flower deliveries on Saturdays or Sundays. If your postcode belongs to one of the below, your order will arrive with 48 hours:

    All BT Postcodes

    AB10-AB16

    AB21-AB25

    AB30-AB39

    AB41-AB45

    AB51-AB56

    AB99

    DD6-DD9

    DD10-DD11

    FK18-FK21

    GY0-GY9

    IM1-IM99

    IV63

    IV1-IV28

    IV30-IV32

    IV40

    IV52-54

    KA27-28

    KW1-KW14

    KY15-16

    KY13

    KY9-10

    PA20-33

    PA35-38

    PA49

    PH5-PH26

    PH30-PH39

    PH49

    PH50

    PO30-PO41

    TD 10-14

    TD 1-8

    Unfortunately, if your postcode belongs to one of the below groups, we cannot guarantee the full freshness of flowers upon arrival, therefore we do not deliver:

    HS1-8

    HS9

    IV41-49

    IV51

    IV55-56

    KW15-17

    PA62-72

    PA74-75

    PA80

    PA34

    PA41-48

    PA60

    PA61

    PA73

    PA76-78

    PH42-44

    PH40-41

    ZE1-3

    TR21-25

    Unfortunately, for all Chilled Christmas hamper lines, if your postcode belongs to one of the below groups, we cannot guarantee the full freshness/quality of the hamper upon arrival, therefore we do not deliver:

    AB31-35

    AB41-54

    EIZZ75

    FK17-21

    GY9

    HS1-HS9

    IM- ALL

    IV-ALL

    KA27

    KA28

    KW0-14

    KW15-17

    PA20-78

    PH15-18

    PH19-29

    PH32-33

    PH45-48

    PH30-31

    PH34-44

    PH49-99

    TR21-25

    ZE-ALL

    Unfortunately, for all ambient hamper lines, if your postcode belongs to one of the below groups, we cannot guarantee the full freshness/quality of the hamper upon arrival, therefore we do not deliver:

    HS1 2

    HS1 9

    HS2 0

    HS2 9

    HS3 3

    HS4 3

    HS5 3

    HS6 5

    HS7 5

    HS8 5

    HS9 5

    IV21 2

    KW15 1

    KW15 9

    KW16 3

    KW16 9

    KW17 2

    PA44 7

    PH41 2

    PH41 4

    PH42 4

    PH43 4

    PH44 4

    ZE1 0

    ZE1 9

    ZE2 9

    ZE3 9

    For all ambient hamper lines, if your postcode belongs to one of the below, your order will arrive within 48 hours:

    AB368

    AB379

    AB387

    AB389

    AB553

    AB554

    AB555

    AB556

    AB561

    AB562

    AB564

    AB565

    AB569

    D25 - D49

    GY1 1 - GY1 7

    GY101

    GY2 4

    GY3 5

    GY4 6

    GY5 7

    GY6 8

    GY7 9

    GY8 0

    GY9 0

    GY9 3

    IM1

    IM1 1 - IM1 5

    IM2 1- IM2 7

    IM3 1- IM3 4

    IM4 1- IM4 7

    IM5 1- IM5 3

    IM6 1

    IM6 2

    IM7 1- IM7 5

    IM8 1- IM8 3

    IM861

    IM9 1- IM9 6

    IM991- IM999

    IV10 8

    IV11 8

    IV12 4- IV12 5

    IV12 9

    IV13 7

    IV14 9

    IV15 0

    IV15 9

    IV16 9

    IV17 0

    IV18 0

    IV18 9

    IV19 1

    IV19 9

    IV20 1

    IV22 2

    IV23 2

    IV24 3

    IV25 3

    IV26 2

    IV27 4

    IV27 9

    IV28 3

    IV3

    IV3 5

    IV3 6

    IV3 8

    IV301 - IV306

    IV308 - IV309

    IV31 6

    IV31 9

    IV32 7

    IV36 0

    IV36 3

    IV36 9

    IV4 7

    IV40 8

    IV40 9

    IV41 8

    IV42 8

    IV43 8

    IV44 8

    IV45 8

    IV46 8

    IV47 8

    IV48 8

    IV49 9

    IV5 7

    IV51 0

    IV51 9

    IV52 8

    IV53 8

    IV54 8

    IV55 8

    IV56 8

    IV6 7

    IV63 6

    IV63 7

    IV7 8

    IV8 8

    IV9 8

    JE1 0

    JE1 0- JE1 9

    JE2 3- JE2 4

    JE2 6- JE 2 7

    JE3 1- JE 3 9

    JE4 0

    JE4 2

    JE4 5

    JE4 8

    JE4 9

    JE5 0

    KA27 8

    KA27 9

    KA28 0

    KA28 9

    KW1 4

    KW1 5

    KW1 9

    KW10 6

    KW11 6

    KW12 6

    KW13 6

    KW14 7

    KW14 8

    KW14 9

    KW2 6

    KW3 6

    KW5 6

    KW6 6

    KW7 6

    KW8 6

    KW9 6

    PA28 6

    PA29 6

    PA30 8

    PA31 8

    PA31 9

    PA32 8

    PA33 1

    PA34 4

    PA34 5

    PA34 9

    PA35 1

    PA36 4

    PA37 1

    PA38 4

    PA39 4

    PA40 4

    PA41 7

    PA42 7

    PA43 7

    PA45 7

    PA46 7

    PA47 7

    PA48 7

    PA49 7

    PA50 4

    PA60 7

    PA61 7

    PA62 6

    PA63 6

    PA64 6

    PA65 6

    PA66 6

    PA67 6

    PA68 6

    PA69 6

    PA70 6

    PA71 6

    PA72 6

    PA73 6

    PA74 6

    PA75 6

    PA76 6

    PA77 6

    PA78 6

    PA80 5

    PA81 5

    PA82 5

    PA83 3

    PA84 3

    PA85 3

    PA86 0

    PA86 9

    PA87 2

    PA88 5

    PH19 1

    PH20 1

    PH21 1

    PH22 1

    PH23 3

    PH24 3

    PH25 3

    PH26 3

    PH26 9

    PH30 4

    PH31 4

    PH32 4

    PH33 6

    PH33 7

    PH33 9

    PH34 4

    PH35 4

    PH36 4

    PH37 4

    PH38 4

    PH39 4

    PH40 4

    PH49 4

    PH50 4

    Wine
    For all Northern Ireland postcodes, we do not offer wine deliveries on Saturdays, Sundays and Mondays. If your postcode belongs to one of the below, your order will arrive within 48 hours:

    AB30-31

    AB33-38

    AB41-45

    AB51-56

    AB63

    DD8-9

    DD10

    FK8 3

    FK17-21

    IV1-9

    IV10-14

    IV15-20

    IV21-28

    IV30-32

    IV36

    IV40-56

    KA27-28

    KW1-3

    KW5-14

    PA60-61

    PH30-44

    PH10-11, PH13-14

    PH49-50

    TD15 2

    If your postcode belongs to one of the below, we do not offer next-day delivery. However, we do offer standard delivery with a maximum delivery lead time of five days:

    HS1-9

    KW15-17

    PA20-49

    PA62-78

    PA80

    ZE1-3

    Furniture
    Unfortunately, we are unable to deliver furniture to the following postcodes:

    AB32 0AA - AB32 9ZZ

    G83 0AA - G83 9ZZ

    GY1 0AA – GY10 -9ZZ

    HS1 0AA - HS9 9ZZ

    HS0 0AA - HS9 9ZZ

    IV25 0AA - IV25 9ZZ

    KA27 0AA - KA28 9ZZ

    KW15 0AA – KW17 9ZZ

    KW18 0AA - KW99 9ZZ

    PA20 OAA - PA20 9ZZ

    PA41 0AA - PA99 9ZZ

    PA60 0AA – PA69 9ZZ

    PA70 0AA – PA78 9ZZ

    PH1 0AA - PH4 9ZZ

    PH15 0AA - PH18 9ZZ

    PH42 0AA – PH44 9ZZ

    PH45 0AA - PH49 9ZZ

    PH50 0AA - PH59 9ZZ

    PH60 0AA - PH69 9ZZ

    PH80 0AA - PH89 9ZZ

    PH90 0AA - PH99 9ZZ

    TR21 0AA - TR25 9ZZ

    ZE0 0AA - ZE9 9ZZ

    ZE1 0AA – ZE3 9ZZ

    CollectPlus
    If your postcode belongs to the below, unfortunately we do not currently offer CollectPlus to your address:

    BFPO0000 - BFP09999

    GY1 0 - GY10 9

    IM1 0 - IM9 9

    JE2 0 - JE3 9

    TR21 0 - TR25 9

  • What time do you deliver?
  • How can I track my delivery?
  • Can I have items in my order delivered to different addresses?
  • What happens if I’m out when you deliver?
  • When will my furniture be delivered?
  • What will happen on my furniture delivery day?
  • Will your delivery team carry my new furniture upstairs?
  • What do I do if there’s a problem with my furniture delivery?
  • Can you take away my old bed or sofa when I order a new one?
  • Can I get my food order delivered to my home?
  • Can I have my wedding flowers delivered to my home?
  • Can I nominate a delivery date for my Wine Club deliveries?
  • I’m buying a product as a gift. How can I hide the price?
  • What is CollectPlus and how do I use it?
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