Jeannie A SAD BUNNIES The initials were put in the wrong place so all the "bunnies" were on their side. Where the initials had been sewn there were little black spots ahowing which I tried to remove until I realised they were the "eyes" of the 'bunnies" The finish on the back where the initials had been sewn was awful. Threads and bad sewing. I took it back to the shop (it had been delivered to my home) and they agreed instantly that it was totally wrong and gave me my money back. On their advice I then spoke to the customer service department finally getting through to a very helpful lady and have placed another order !!! Fingers crossed I actually got my money back and placed a 2nd order on the telephone with customer services. The 2nd blanket arrived - the embroidery was upright but not spaced correctly or finished correctly and the back was unfinished with pieces of padding loose and lots threads hanging. IS there ANY quality control on these items !! This has caused me lots of problems !! I now have to find ANOTHER item for the gift which will NOT be from M&S !! VERY VERY angry.