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Payment types & promotion codes

We answer all your questions about paying for your order and using promotions

  • We accept the following forms of payment online and over the phone:

    • M&S credit card
    • M&S charge card
    • M&S budget card
    • M&S gift card
    • M&S e-gift card
    • Visa
    • Mastercard
    • American Express
    • JCB
    • Maestro
    • One4all

    If you’ve paid by card, your transaction will show on your bank statement as ‘Marks & Spencer’.

  • Can I use Clearpay?

    You can apply to use Clearpay to pay for your online order, as long as you’re over 18, a UK resident and have a UK billing address, UK mobile number and debit or credit card.

    If your basket amount is between £30 and £800, after any reductions, it should qualify for Clearpay; however, Clearpay will decide if you are eligible to pay by Clearpay. Unfortunately, we don’t offer Clearpay on baskets containing gift cards, e-gift cards, food, alcohol and on some furniture items.

    Clearpay is not available for in-store purchases or phone orders.

    Clearpay can be used in conjunction with gift cards, loyalty reward vouchers and valid promotion codes and coupons, but not debit or credit cards.

    You can place more than one order using Clearpay, as long as your payment is approved.

    Where you use Clearpay, you will enter into two contracts, one with us for the supply of goods and/or services and one with Clearpay so that you can pay in instalments. The contract with Clearpay will be governed by their terms and conditions.

    How do I pay with Clearpay?

    Select Clearpay as your payment method at checkout and we’ll redirect you to Clearpay’s website. You’ll need to complete a short registration form if you are a new Clearpay customer. This will include providing Clearpay with some details including your name, date of birth, address and your debit or credit card details. You will also need to read and accept Clearpay's terms and conditions, to enable your order to be completed. For returning customers, you will just need to select and log in to your Clearpay account in the M&S Checkout page and accept Clearpay’s terms and conditions in order to complete your order. You will receive an instant decision after some initial checks by Clearpay, confirming if you are eligible to use this service as a payment method. Please note that the login details for Clearpay will be different from the login details which you use for your M&S online account.

    If approved, payment for your item(s) will be taken in four interest-free* instalments. You’ll be required to make the first instalment (25% of the total amount) when placing your order. The remaining balance is split into three equal payments that are automatically deducted from your Clearpay account every two weeks. The amount owed will be adjusted for any returns. You can log in to your Clearpay account, click here, at any time to see the status of your payments.

    *Late payments

    If you do not make a payment in full by the due date, Clearpay may charge you a late payment fee. Clearpay may also report your failure to pay to credit reference agencies, which could affect your credit rating and may make it more difficult for you to obtain credit in future. If you are experiencing financial difficulties, please contact Clearpay. For more details, see Clearpay’s full terms.

    When will my order be delivered if I use Clearpay?

    The same delivery times apply, regardless of how you pay. Visit the M&S ‘Your Account’ page, click here, for more information.

    How can I return an item paid for by Clearpay?

    Click here for full details of our return instructions.

    You can return any unwanted items paid for by Clearpay in any UK store including Simply Food, M&S Food and Outlet stores (but excluding hospital, airport, train station, BP and Moto stores). You can also return items by post. Clearpay will be in touch and any outstanding payments in relation to the returned item(s) will be stopped. Clearpay will refund the card linked to your Clearpay account for the amount of any payments received in relation to the returned item(s) within 3-5 working days.

    When will I get my refund?

    Refunds will be processed by Clearpay 3-5 working days after we’ve received the item(s) back. Full details can be found online in your Clearpay account.

    Can I exchange my item(s) with Clearpay?

    While we are unable to directly offer an exchange on orders placed through Clearpay, you are able to return the item(s) for a refund and place a new order online.

    How do I contact Clearpay?

    You can reach Clearpay on 0808 1649707 or by visiting www.clearpay.co.uk. M&S is unable to answer any queries related to Clearpay payments.

  • Yes, PayPal can be used to pay for all online orders (except baskets containing furniture items in the case of PayPal ‘Pay In 3’ instalments) – you just need to have an active PayPal account. You can use PayPal as part payment alongside gift cards and loyalty rewards vouchers and in conjunction with promotions and coupons. Unfortunately, you cannot use PayPal for in-store purchases or phone orders or to pay by PayPal ‘Pay In 3’ on mobile app orders.

    When will my order be delivered if I use PayPal?

    The same delivery times apply, regardless of how you pay. Visit the M&S ‘Your Account’ page, for more information.

    How can I return an item paid for by PayPal?

    Click here for full details of our return instructions.

    You can return any unwanted items paid for using PayPal in any UK store including Simply Food, M&S Food and Outlet stores (but excluding hospital, airport, train station, BP and Moto stores). You can also return items by post. PayPal will be in touch and any outstanding payments in relation to the returned item(s) will be stopped. PayPal will refund the card linked to your PayPal account for the amount of any payments received in relation to the returned item(s).

    When will I get my refund?

    Refunds will be processed by PayPal after we’ve received the returned item(s). Full details can be found online in your PayPal account.

    Can I exchange my item(s) with PayPal?

    While we are unable to directly offer an exchange on orders placed through PayPal, you are able to return the item(s) for a refund and place a new order online.

    How do I contact PayPal?

    You can reach PayPal by visiting www.paypal.com/uk/smarthelp/contact-us. M&S is unable to answer any queries related to PayPal payments.

  • Can I use PayPal ‘Pay In 3’ instalments?

    If your basket amount is between £45 and £2000, after any reductions, it should qualify for PayPal ‘Pay In 3’ instalments; however, PayPal will decide if you are eligible to pay by this method. Unfortunately, we don’t offer PayPal ‘Pay In 3’ on baskets containing furniture items or on mobile app orders.

    Where you use PayPal ‘Pay In 3’, you will enter into two contracts, one with us for the supply of goods and/or services and one with PayPal so that you can pay in instalments. The contract with PayPal will be governed by their terms and conditions

    How do I pay with PayPal ‘Pay In 3’?

    Select PayPal as your payment method at checkout (excluding mobile app) and we’ll redirect you to PayPal’s website. You’ll need to complete a short registration form if you are a new PayPal customer. This will include providing PayPal with some details including your name, date of birth, address, e-mail and your debit or credit card details. You will also need to read and accept PayPal’s terms and conditions, in order to complete your order. If you are an existing PayPal customer, you just need to select and log in to your PayPal account on the M&S checkout page and accept PayPal’s terms and conditions to complete your order. You will receive an instant decision after some initial checks by PayPal, confirming if you are eligible to use ‘Pay In 3’ as a payment method. Please note that the login details for your PayPal account will be different from the login details which you use for your M&S online account.

    If approved, payment for your item(s) will be taken in three equal interest-free* instalments. You’ll be required to make the first instalment when placing your order. The remaining balance is split into two equal payments that are automatically deducted from your PayPal account over the next two months on the same day of the month as the date of purchase (unless your payment is due on a date which doesn’t exist in that month, in which case the payment will be taken on the last day of that month). The amount owed will be adjusted for any returns. You can log in to your PayPal account, at any time to see the status of your payments.

    *Late payments
    If you do not make a payment in full by the due date, PayPal may charge you a late payment fee. PayPal may also report your failure to pay to credit reference agencies, which could affect your credit rating and make it more difficult for you to obtain credit in future. If you are experiencing financial difficulties, please contact PayPal. For more details, see PayPal’s full terms and conditions

  • We accept the following forms of payment in store:

    • Cash
    • M&S credit card
    • M&S debit card
    • M&S charge card
    • M&S budget card
    • M&S gift card
    • M&S Reward voucher
    • Visa
    • Mastercard
    • American Express
    • JCB
    • Maestro
    • One4all
  • Unfortunately, we can’t accept credit receipts online as they have barcodes that can only be scanned in store.

  • Loyalty reward vouchers or bonus points vouchers that can be used online will show an online code on the front of the voucher. To use them, follow these simple steps:

    1. Select the ‘Pay by reward vouchers’ tab in the payment details section of the checkout.
    2. Enter the 13-digit number on your reward voucher. This can be found under the barcode.
    3. Select ‘Apply’.

    The value of the voucher will then be deducted from your total.

    Please note: if you don’t redeem the full value of your voucher, you’ll lose the remaining credit.

  • Unfortunately, our UK GBP gift cards can only be used in our UK, Northern Ireland and GBP stores and online at marksandspencer.com.

  • Please check the terms and conditions of the promotion codes you wish to use to see if they can be used in conjunction with other offers.

  • Please check the terms and conditions of the offer to find out when the promotion code expires.

  • We’re sorry you're having problems with one of our promotion codes. Please check the following:

    The code: some codes contain a mix of numbers and letters that can look quite similar. If you’ve been emailed a code, it might be worth trying to copy and paste it rather than typing it. Please also note that any hyphens included in your promotion code, eg. XXXX-XXXX, must also be entered when adding the code.

    Expiry date: the code you’re trying to use might have expired. Please check the date in the terms and conditions of the offer.

    Eligible items: you may be trying to order items that aren’t included in the specific offer or you might not be able to use it in conjunction with other offers. Please check the terms and conditions of the offer.

    Unique codes: some offers, such as 10% off and bonus loyalty points, can only be used once. It may be that this promotion code has already been used.

    International codes: for codes exclusively for our international customers, you must enter your promotion code after entering your international shipping address at the checkout. If you have an international billing address but are shipping to the UK, the offers are usually rendered invalid.

    We have a dedicated website for some countries where you can use your promotion code. At the top of the screen you’ll find a flag of the UK – to select an International site just click the flag and then you’ll be able to choose the correct site to redeem your offer.

    If you’ve received an email with a promotion code relating to one of these sites, you won’t be able to use this code on our UK site.

    Reward vouchers: reward vouchers are different from promotion codes so are entered differently. To use a reward voucher, follow these steps:

    1. Select the ‘Pay by reward vouchers’ tab in the payment details section of the checkout.
    2. Enter the 13-digit number on your reward voucher. This can be found under the barcode.
    3. Select ‘Apply’.

    The value of the voucher will then be deducted from your total.

    Please note: if you don’t redeem the full value of your voucher, you’ll lose the remaining credit.

  • Food to Order isn’t included in any in-store offers or promotions. The latest prices are displayed on our website and in our food brochure. Any special promotions or vouchers on Food to Order will be sent to you by email if you’ve signed up to M&S emails and have let us know that you’re interested in hearing about M&S Food.

  • To use your colleague discount online, you need to have a M&S.com account. If you don’t already have an account, you can create one here

    If you have an account and are using your colleague discount for the first time, you can register your card here. Once registered, your colleague discount card will be added to your M&S.com account and your discount will automatically apply at the checkout.

    If you have a colleague discount card registered to your account and are looking to amend or remove it, please follow the below steps:

    1. Log in to your M&S.com account
    2. Select “Your Account” then “Go to your account”
    3. Select “About You” under the “your details” section
    4. At the bottom of the page you can amend/remove your colleague discount.
    5. Select save to update your details.
     

    If you are a retired employee or a nominated user then please call our HR team on 0345 304 7474 for details on how to register.

  • Free next-day delivery applies to marksandspencer.com purchases, excluding: food, flowers, hampers, wine, furniture and any items on sale. This benefit is subject to terms and availability – you can find out more under earlier sections of this page.

     

    Set up your M&S.com account

    To enable your benefit, you’ll need to set up an M&S.com account; it can take up to six working days for your next-day delivery benefit to be enabled.

    If you’ve set up your M&S.com account, it’s been more than six working days and your next-day delivery benefit isn’t applied automatically at check-out, please contact our service team. In the meantime, don’t forget to check your Welcome Pack for one-time codes.

     

    Check your Welcome Pack

    Within your Welcome Pack, we’ve sent you two one-time codes to use in the six working days between being approved for Club Rewards, setting up your M&S.com account and the benefit being applied to your account.

     

    Using your one-time codes

    Enter your one-time code into the promotion code section at the point of payment. Once the code has been added it’s considered to be used, so adding anything else to your basket after this will mean you’ll need to use another code.

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