We answer all your questions about paying for your order and using promotions
We’re sorry you're having problems with one of our promotion codes. Please check the following:
The code: some codes contain a mix of numbers and letters that can look quite similar. If you’ve been emailed a code, it might be worth trying to copy and paste it rather than typing it. Please also note that any hyphens included in your promotion code, eg. XXXX-XXXX, must also be entered when adding the code.
Expiry date: the code you’re trying to use might have expired. Please check the date in the terms and conditions of the offer.
Eligible items: you may be trying to order items that aren’t included in the specific offer or you might not be able to use it in conjunction with other offers. Please check the terms and conditions of the offer.
Unique codes: some offers, such as 10% off and bonus loyalty points, can only be used once. It may be that this promotion code has already been used.
International codes: for codes exclusively for our international customers, you must enter your promotion code after entering your international shipping address at the checkout. If you have an international billing address but are shipping to the UK, the offers are usually rendered invalid.
For customers in the following countries, we have dedicated websites on which you can use your promotion code:
If you’ve received an email with a promotion code relating to one of these sites, you won’t be able to use this code on our UK site.
Reward vouchers: reward vouchers are different from promotion codes so are entered differently. To use a reward voucher, follow these steps:
The value of the voucher will then be deducted from your total.
Please note: if you don’t redeem the full value of your voucher, you’ll lose the remaining credit.
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