For most products and locations we will deliver your order tomorrow if you order before midnight and use our next-day home delivery service or order before 10pm to collect your order in store tomorrow. We don’t deliver on bank holidays. During busy times, some delivery routes may take longer than usual. Up-to-date estimates of delivery dates will be shown at checkout. To find out which delivery options are available to your postcode, click here
Most deliveries need to be signed for, so if you’re out we’ll either try to find a neighbour to leave your package with or we’ll leave a delivery card explaining what to do next.
If you've ordered a hamper, we’ll leave it in a safe place if you’re out when delivery is attempted. However, as it can contain perishable items, we recommend choosing a day when you know someone will be available to sign for it.
Store Collection - Food
You have to collect your Food to Order items on the requested day/the day the order arrived in store. Unfortunately, we are unable to extend your collection date, or give you a refund if you don’t collect your order on the requested day.
Store Collection - Everything Else
You have seven days to collect your items once they have arrived in store. If by the end of the seventh day you do not collect your order, we will refund the cost back onto your method of payment and send the items back to our warehouse.
If you're unable to collect your order by the seventh day, we may be able to extend your collection date. To do this, please contact the store directly.
Some international deliveries need to be signed for on receipt. If there’s no one available, we’ll leave a card explaining what to do next.
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