*During busy times, some delivery routes may take longer than usual. Up-to-date estimates of delivery dates will be shown at checkout. For most products and locations we will deliver your order tomorrow if you order before 8pm using our next-day home delivery service. We don't deliver on bank holidays. To find out which delivery options are available to your postcode, click here. Please note that preferred delivery dates may not be available for all orders.
Unfortunately, once you've placed your order we're unable to change your collection store. However, if you cancel your order within 30 minutes of placing it, it will not be processed and you can place a new order with the new collection store.
If you’re unable to cancel your order and choose not to collect it from store the order will be returned to our Warehouse after 7 days. Once the warehose have your parcel a refund will be made to your payment method and should show in your account within 5 working days.
How to cancel an order online:
If you placed your order as a guest, it is not possible to cancel your order online. Our Customer Service team may be able to help you cancel your order if the 30-minute timeframe hasn’t expired, after this time we won’t be able to cancel your order.
Please note: we take payment as soon as you place your order so you might be charged. Once you've cancelled, the money will be refunded to you. Where you cancel within 30 minutes, that should usually be within the day.
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