Made a mistake or ordered the wrong thing? Don’t panic. You can cancel your order within 30 minutes of placing it then reorder. If 30 minutes have passed, you can return most unwanted items* to us for a refund once you receive them.
You can change your billing address within 15 minutes of placing your order. Please contact customer services who will be able to do this for you.
You can change your delivery address, your nominated day delivery date and/or your delivery method within 30 minutes of placing your order. Please contact customer services who will be able to do this for you.
All other amends
Unfortunately, once you’ve placed your order we are unable to make any other amends. This means we cannot change your payment details or the quantity, size or colour of the item you’ve ordered.
You can however cancel your order within 30 minutes of placing it.
How to cancel an order online:
If you placed your order as a guest, it is not possible to cancel your order online. Contact customer services within 30 minutes of placing your order and they will be able to cancel it for you. After 30 minutes, customer services won’t be able to cancel your order.
Please note: we take payment as soon as you place your order so you might be charged. Once you’ve cancelled, the money will be refunded to you. That should be within the day however it can take up to five working days.
Please choose a subject from the menu below.