We want to share some of the things we’re doing to help our customers, wider community and colleagues during these challenging times. We’re proud to say that many of these actions come from the 80,000 colleagues who are working around the clock to keep delivering for customers.
There is plenty of food for all of us, if we just buy what we need. But as a result of unprecedented demand for some products, we’ve introduced temporary purchasing restrictions on some products.
We’ve always played an active role in the local communities that we’re so very proud to serve. Our partnership with community platform Neighbourly helps us reach and work with charities in as many communities as possible. For example
Launched on 21 March, the Neighbourly Community Fund will support people most impacted by COVID-19, by funding the work of over 1,000 local charities.
M&S kickstarted the fund with a donation of £100,000 and will continue to support it through the Sparks customer loyalty programme which has so far raised more than £6m for customers’ chosen charities.
Neighbourly also helps us meet our targets to redistribute leftover food from our stores. At the end of 2018, we dished out our five millionth meal!
Our colleagues have a critical role to play in the coming weeks to deliver for our customers. So we’re working hard to make that as easy as we can for them.
As well as additional cleaning in our stores we’ve added more time to shifts so colleagues can wash their hands and keep well.
We’re supporting all colleagues who need to self-isolate, on full pay. And for those who may find their families facing temporary hardship, we have set up a colleague fund to give them extra help.
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