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M&S We're all in this together

We’re all in this together

We want to share some of the things we’re doing to help our customers, wider community and colleagues during these challenging times. We’re proud to say that many of these actions come from the 80,000 colleagues who are working around the clock to keep delivering for customers.


Starting Monday 23 March, we’re reserving the first hour of trading on the following days for:

Monday - Vulnerable and older customers

Vulnerable and older customers

Tuesday - NHS and emergency workers

NHS and emergency workers





Thursday - Vulnerable and older customers

Vulnerable and older customers

Friday - NHS and emergency workers

NHS and emergency workers

Temporary purchasing restrictions

There is plenty of food for all of us, if we just buy what we need. But as a result of unprecedented demand for some products, we’ve introduced temporary purchasing restrictions on some products.


Keeping our Customers and Colleagues well in our Foodhalls


We’ve always played an active role in the local communities that we’re so very proud to serve. Our partnership with community platform Neighbourly helps us reach and work with charities in as many communities as possible. For example

Neighbourly Community Fund Logo

Kickstarters of the Neighbourly Community Fund

Launched on 21 March, the Neighbourly Community Fund will support people most impacted by COVID-19, by funding the work of over 1,000 local charities.

M&S kickstarted the fund with a donation of £100,000 and will continue to support it through the Sparks customer loyalty programme which has so far raised more than £6m for customers’ chosen charities.

Find out more

Redistributing food to local communities

Neighbourly also helps us meet our targets to redistribute leftover food from our stores. At the end of 2018, we dished out our five millionth meal!

Read more here

Packing food into car from M&S Foodhall


Our colleagues have a critical role to play in the coming weeks to deliver for our customers. So we’re working hard to make that as easy as we can for them.

As well as additional cleaning in our stores we’ve added more time to shifts so colleagues can wash their hands and keep well. 

We’re supporting all colleagues who need to self-isolate, on full pay. And for those who may find their families facing temporary hardship, we have set up a colleague fund to give them extra help.


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