Scan & Shop

Scan & Shop Mobile App is available in all M&S owned food stores. Excludes M&S Simply Food Franchise stores at Service stations, Railway stations, Hospitals and Airports. In selected stores, you can also use one of our in-store Scan & Shop devices while shopping

The Scan & Shop App works on devices running iOS 10 (or a later version of iOS) or Android 4.4 (or a later version of Android).

Yes, Scan & Shop is an exclusive feature available to Sparks customers, along with many other tailored offers, rewards and promotions that Sparks has to offer.

No, currently this is only available for food products

If you are struggling to connect to the app check the below tips to ensure you are good to go!

1. Poor cellular connection - why not try and connect to the free M&S instore Wi-Fi.
2. Location permissions - ensure you have allowed access to your location as we need to detect which store you are in while using the feature (only while using the app)
3. Camera permissions - ensure you have allowed access to your camera to enable the device to scan product barcodes (only while using the app)
4. Latest app version - check you are up to date with the latest version in the Apple/Google Play store

If you are still having issues, or the issue relates to one of our in-store Scan & Shop devices, speak to one of our colleagues who will be happy to help you.

Yes, including ‘Buy one, get one free’ items and multibuys to ensure discounts are applied and you pay the right price

If you wish to purchase age restricted items (i.e., alcohol, medicines) or you are spending over £45, you can scan as normal and then transfer your shopping basket to a till. Please scan a QR code at a dedicated Scan & Shop till and complete your transaction with no restrictions.

For bakery items simply scan the barcode on the shelf ticket or type in the 3 digit code. For loose fruit and veg use the scales provided near self service tills to print a ticket and scan the barcode or type in the 3 digit code on the shelf ticket.

If any item does not scan, you can type in the 8 digit product code on the barcode or it may mean you are not able to purchase that item in the app and a prompt will appear to indicate this. Please go to a normal till to purchase these items.

Definitely, we encourage it to reduce plastic waste. As you scan items put them straight in your bag. If you do not have a bag, pick one up from a bag stand and either scan the barcode on the on bag or use add a bag function in the app.

You can edit items in the basket screen using the ‘+’ or ‘-‘ toggles on the item or swipe left to remove the item from your basket.

No, currently we can’t accept them through the Scan & Shop App, please pay at a normal till to use these.