Furniture terms and conditions

Read full terms & conditions here

*Subject to product and delivery slot availability and acceptance of first delivery date offered.

All furniture products will be delivered in one delivery, and the delivery date offered will be based on the product with the longest estimated dispatch time.

Measurements

• Remember to check the dimensions of the furniture you are ordering and check that it will fit into your house and chosen room. (Click here for more information)
• If the furniture you order does not fit, it will be classified as a cancelled order and there will be a £25 removal charge.

Delivery

• You can change your delivery date for free up until 3 days before your agreed delivery date. After this a £25 delivery re-arrangement fee will be charged.
• We are unable to deliver furniture to the Orkney Islands and some postcodes (see link). Please allow an additional week for deliveries to Ireland.
• Occasionally, delivery of your order may be delayed or postponed but we will make every effort to let you know and to rearrange a delivery date.
• Please inspect your furniture item as soon as possible and call furniture customer services if you have any concerns (click here for link)
• Crew & customers will need to exercise the social distance policy recommended by the government & health experts. The delivery may be subject to change due to government guidelines and local lockdowns.
• Where you will have to assemble items yourself, comprehensive assembly instructions are provided.

Returns and cancellations

• You have the legal right to cancel your order within 14 days after the day on which you receive your furniture. Please see our Furniture Terms and Conditions for full details.
• All items returned must be in their original re-saleable condition and there will be a collection fee of £25.
• We recommend you look after your furniture according to the care instructions provided. Once you have taken delivery of your furniture, we will only give refunds in accordance with your statutory rights, for example, if the goods are not fit for purpose or as described.
• Our goodwill policy does not apply to furniture.
• If you have any questions about your furniture delivery please see our help section.

Sofa disposal service conditions

• Removal is on a like-for-like basis. So if you order a new 3 seater sofa, we’ll collect an old 3 seater sofa. If you order a  new armchair, we’ll take away your old armchair.
  
• This service is only available when you buy a new sofa or armchair from us and must be in your shopping bag at the same time as when you order and pay for your new sofa or armchair.
  
• Our delivery team will only collect your old sofa or armchair from the same address as your new furniture is being delivered to.
  
• Once collected, each item becomes the property of M&S and can’t be returned after the delivery team has left your address.
  
• Our delivery team won’t collect soiled, wet or infested items.
  
• This is a non-refundable service. If you change your mind, you’ll need to cancel your entire order then reorder your sofa or armchair.
  
• We’re unable to offer this service if you use an M&S interest free loan to pay for your sofa or armchair.