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Need to contact us? The current situation means that our Service teams are really busy helping customers at the moment so there may be delays before you speak to one of our team and up to 48 hours before you get a response to your email. You may find the answers to some commonly asked questions in our FAQs below.

  • Free Delivery
    Good news – we offer free furniture delivery, whatever you order

    Delivery / Collection during Covid-19
    All deliveries are contact-free, and we ask for your support in maintaining a 2-metre distance from our furniture delivery team.

    Your delivery will be made to a room of your choice (unless specified as “delivered to your door”), providing social distancing can be maintained. On arrival, the delivery crew will unpack, position and, where applicable, assemble your furniture (excludes “delivery only”). This may be subject to change due to government and local lockdowns.

    We are now able to offer furniture exchanges. But our disposal service for mattresses, upholstery and beds is currently on hold and unavailable at this time.

    Delivery only products
    These will be identified under the DELIVERY, COLLECTIONS & RETURNS section on the website with delivery Delivered to your door or delivery Delivered to your room of choice, self-assembly required , they will require unpacking and possibly self-assembly (highlighted on the product pages withdeliverySelf-Assembly ordeliveryPartial Assembly Required) instructions will be provided. Please unpack and check your furniture as soon as possible after delivery.

    Where we deliver
    Furniture ordered through the .com website can only be delivered to the mainland UK, Isle of Man and Northern Ireland. Unfortunately, there are also some postcodes where we can’t deliver, please click here for further details.

    Our home delivery services may differ according to the type of items ordered. Please see our individual product pages for further details online.

    To order items for delivery to the Republic of Ireland, please visit our dedicated website, www.marksandspencer/ie.

    When will I receive my order?
    When placing your order online or over the phone we’ll provide you with an estimated despatch time. If you’ve ordered multiple items from us your estimated despatch date will be for your entire order and be based upon the product with the longest lead time.

    As soon as your orders ready to be despatched you’ll receive a text or email from us asking you to select a specific delivery day.

    Two days before your delivery, we will text and confirm your 2-hour delivery window. You’ll receive messages from us on your day of delivery letting you know that we’re on our way.

    Please allow an additional week for delivery to Ireland.

    Can I choose a delivery date and interval during the day?

    • As soon as we receive your order, you will receive a txt or email for you to choose a specific day of delivery.
    • Two days before your delivery, we will txt and email you, to confirm your two-hour delivery time.
    • On the day of your delivery, by 10am our delivery team will contact you to confirm they are on route. Around 30 minutes before your delivery you will receive a txt, advising of the delivery team’s imminent arrival. The delivery team will also call you to advise they are on their way.

    Can I change my delivery day / address
    We need three full working days’ notice to (not including the date of delivery) to be able to amend your delivery date or address. Any changes required after this date will incur a £25 fee and could cause a delay to your delivery.

    If you’ve paid for your furniture by an interest free loan, you’ll need to visit your local M&S store to make any changes to your delivery address.

    Will M&S take away my old furniture when my new furniture arrives?
    Normally yes, however, due to Covid-19, the furniture-disposal service for upholstery, beds and mattresses is on hold until further notice.

    Additional delivery timescales for Ireland
    Orders placed for delivery to Northern Ireland and the Republic of Ireland may take an additional week.

    Exporting furniture abroad
    If you are planning to export your furniture abroad, please make sure you are completely happy with your product before shipping as we cannot arrange international collections or administer after-sales assistance overseas. Please also check what customs formalities are involved, including payment of export or import duties. If you intend to export your furniture abroad, please contact our customer service team (0333 014 8111 for the UK or 0353 1695 0741 for the Republic of Ireland) and they will assist you further with the process you should follow.

  • Returns & refunds
  • Amending or cancelling your order before delivery
  • Checking your order
  • Checking it fits
  • Fittings & Instructions
  • How to pay
  • 10 Year guarantee
  • Find your nearest furniture store
  • Furniture terms and conditions
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