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Furniture

Need to contact us? The current situation means that our Service teams are really busy helping customers at the moment so there may be delays before you speak to one of our team and up to 48 hours before you get a response to your email. You may find the answers to some commonly asked questions in our FAQs below.

  • Delivery
  • If you wish to return your order, you have 14 days starting from the day after your products have been delivered.

    All products returned must, when received back to us, be in their original re-saleable condition. Deductions from any refund may be made by M&S for any excessive handling, such as: the disposal of the product’s original packaging, or where an item has been partially/fully built.

    There will be a collection charge of £25 (€35 for the ROI) in total (which will show as a separate charge).

    Please note that in all circumstances, you are responsible for any loss or damage to the furniture before it is received by us (except where caused by us), which will be deducted from any refund made to you. Our crew will take photographs of the relevant products on delivery to document their condition.

    Our goodwill refund policy, which can be found within our General Terms and Conditions of Sale does not apply to furniture. Once your cancellation right of 14 days has expired, we will only give a refund in accordance with your legal rights, for example, if the goods are not of satisfactory quality or as described. Please see our General Terms and Conditions of Sale for further details of your legal rights.

    There’s something wrong with the product


    If the product is faulty or not as described
    Once you have taken delivery of your furniture, if on the rare occasion it happens you have a problem with your new furniture delivery, please follow these steps:

    • Contact us on 0333 014 8111 or 0353 1695 0741 for ROI to discuss the current situation. Contact Us page for more details. Please retain the original packaging.
    • Our furniture care team will ask you to take some photos of the damaged/effected area.
    • Our furniture care team will contact you to advise of next step.
    • Damaged or faulty items & missing parts must be reported within 30 days. If your furniture is damaged or faulty the remedies we will provide will depend on the circumstances of each case, but may include repair, replacement or refund, as appropriate and in accordance with your legal rights

    Will I get a refund?
    If you wish to return your order, you have 14 days starting from the day after your products have been delivered.

    All products returned must, when received back to us, be in their original re-saleable condition.

    Please note that in all circumstances, you are responsible for any loss or damage to the furniture before it is received by us (except where caused by us), which will be deducted from any refund made to you. Our crew will take photographs of the relevant products on delivery to document their condition.

    Our goodwill refund policy, which can be found within our General Terms and Conditions of Sale does not apply to furniture. Once your cancellation right of 14 days has expired, we will only give a refund in accordance with your legal rights, for example, if the goods are not of satisfactory quality or as described. Please see our General Terms and Conditions of Sale for further details of your legal rights.

  • Amending or cancelling your order before delivery
  • Checking your order
  • Checking it fits
  • Fittings & Instructions
  • How to pay
  • 10 Year guarantee
  • Find your nearest furniture store
  • Furniture terms and conditions
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