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Everything you need to know about your online security, including phishing emails and keeping your personal data safe, so you can shop with peace of mind.

  • How can I keep my account details safe?
  • Is my personal data safe if I create an account?
  • Phishing emails are emails that claim to be from well-known companies which try to get you to hand over sensitive information such as account, credit card or bank details. These emails attempt to copy the appearance of a popular website or company in order to commit identity fraud. We will never ask you to confirm any account or credit card details via email. If you do receive an email claiming to be from asking you to do so, please do not respond to it.

    We’re aware of a number of spoof emails in circulation, including one purporting to contain a voucher offering £250 off at M&S, one inviting you to claim an unclaimed gift card and a fraud check email. None of these are genuine. Please do not follow any links included such messages as they may take you to a fraudulent website, and please do not share any requested information.

    We will never, for any reason, ask you to send us the following information in an email:

    • Your national insurance number or VAT registration number
    • Your bank account information, credit card number, PIN number or credit card security code
    • Your mother’s maiden name or other information that could be used to identify you (such as your birth city or your favourite pet’s name)
    • Your password

    If you do receive an email which you believe to be a phishing email, contact Action Fraud, the National Fraud & Cyber Crime Reporting Centre. As they receive substantial examples of these kind of emails, they have the power to investigate and enforce. Marks & Spencer security has no direct power to stop these scams so reporting it this way would be the most beneficial.

    For more details, read our full privacy and security policy.

  • How do I reset my password?
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