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International

Find everything you need to know about your international order, from how to place it to when it will be delivered, plus hassle-free returns if you’ve changed your mind.

  • You can place international orders on the following websites with prices in local currencies:

    Please note: all products are sold on a delivery duty-unpaid basis, so recipients outside the EU may have to pay import duty or other taxes. Our local delivery partners may also charge fees for processing the import duties. Please consider costs that may be applicable on arrival into the country, as M&S can’t be held responsible for these charges.

  • Clothing and Home, but not all due to restrictions

  • Please note: not everything we sell online is available for international delivery or for collection from our international stores.

    Below is a list of the delivery times and charges for each country we deliver to.

    Country

    Delivery Information

    Delivery time

    Albania

    Express delivery: ALEK 2,500

    4 to 5 days

    Argentina

    Express delivery: 3000 ARS

    6 to 9 days

    Australia

    Standard delivery: FREE over $100, or $15

    10-14 days (COVID delays)

    Express delivery: FREE over $150, or AU$ 25

    6 to 7 days (COVID delays +4)

    Austria

    Standard delivery: FREE for orders above €70, or €8

    6 working days

    Express delivery: €15

    4-5 working days

    Bahamas

    Express delivery: 42 BSD

    6 days

    Bahrain

    Express delivery: Free over 30 BHD, or 4 BHD

    4 to 6 days

    Store Collection: FREE over 15 BHD, or 4 BHD

    Cash on delivery: 3.5 BHD fee

    Barbados

    Express delivery: 75 BBD

    6 days

    Belarus

    Standard delivery: 50 BYN

    7 to 9 days

    Express delivery: 75 BYN

    6 days

    Belgium

    Standard delivery: Free over 60 euro, or 8 euro

    9 to 12 days

    Express delivery: 15 euro

    4 to 5 days

    Bolivia

    Express delivery: 250 BOB

    7 to 10 days

    Bosnia and Herzegovina

    Express delivery: 30 BAM

    4 to 6 days

    Brazil

    Express delivery: 225 BRL

    6 to 10 days

    Brunei

    Express delivery: BND 35

    7 to 9 days

    Bulgaria

    Express delivery: 15 BGN

    4 days

    Cambodia

    Express delivery: 150000 KHR

    5 days

    Canada

    Express delivery: FREE over CAD 160, or CAD 25

    4 to 5 days

    Chile

    Express delivery: 25000 CLP

    6 to 7 days

    China

    Express delivery: 150 CNY

    7 to 10 days

    Colombia

    Express delivery: 125000 COP

    5 to 6 days

    Costa Rica

    Express delivery: 12500 CRC

    6 days

    Cote D'Ivoire (Ivory Coast)

    Express delivery: 22500 CFA

    6 days

    Croatia

    Standard delivery: 65 HRK

    7 to 9 days

    Express delivery: 250 HRK

    4 days

    Cyprus

    Express delivery: Free over 75 euros, or 11.95 euros

    5 to 7 days

    Store Collection: FREE over 30 EUR, or 5.95 EUR

    Czech

    Standard delivery: Free over 1500 Kc, or 149 Kc

    8 to 10 days

    Store Collection: FREE over 750Kč, or 149Kč

    Express delivery: 399 Kc

    4 to 5 days

    Denmark

    Standard delivery: Free over Dkr 750, or Dkr 70

    5 to 7 days

    Dominican Republic

    Express delivery: 2000 DOP

    7 to 8 days

    Ecuador

    Express delivery: 35 USD

    6 to 7 days

    Estonia

    Standard delivery: 6.5 EUR

    7 to 8 days

    Express delivery: 35 EUR

    4 days

    Fiji

    Express delivery: 75 FJD

    7 days

    Finland

    Standard delivery: Free over 50 euro, or 5.95 euro

    10 to 14 days

    Express delivery: 14.95 euro

    5 to 7 days

    France

    Standard delivery: FREE over 60 euro, or 8 euro

    6 to 8 days

    Express delivery: FREE over 100 euro, or 15 euro

    4 to 5 days

    Collection Points: FREE over 60 euro, or 6 euro

    5 to 7 days

    Gabon

    Standard delivery: 10,000 XAF

    10 days

    Express delivery: 22,500 XAF

    5 days

    Germany

    Standard delivery: Free over 60 euro, or 8 euro

    9 to 12 days

    Express delivery: 15 euro

    4 to 5 days

    Ghana

    Standard delivery: 125 GHS

    10 days

    Express delivery: 250 GHS

    5 to 6 days

    Greece

    Standard delivery: Free over 50 euro, or 5.95 euro

    6 to 8 days

    Express delivery: 14.95 euro

    5 to 7 days

    Guatemala

    Express delivery: 300 GTQ

    6 days

    Hong Kong

    Standard delivery: Free over HKD 500, or HKD 50

    7 to 9 days

    Express delivery: FREE over HKD 1000, or HKD 95

    5 to 6 days

    Collection Points: FREE over HKD 500, or HKD 50

    8 to 10 days

    Hungary

    Standard delivery: Free over 20,000 Ft, or 2000 Ft

    7 to 8 days

    Express delivery: 6000 Ft

    5 to 6 days

    Iceland

    Express delivery: 2500 ISK

    4 days

    Ireland

    Standard delivery: FREE over 30 euros, or 3.95 euros

    5 to 7 days

    Israel

    Standard delivery: Free over ₪175, or ₪50

    7 to 9 days

    Express delivery: ₪120, FREE over 225

    5 to 6 days

    Collection Points: Free over ₪175, or ₪50

    7 to 9 days

    Italy

    Standard delivery: FREE when you spend over €70, or €8

    7 working days

    Express delivery: FREE when you spend over €150, or €15

    4-5 working days

    Jamaica

    Express delivery: 5000 JMD

    6 to 7 days

    Japan

    Standard delivery: Free over ¥‎ 6,000, or ¥‎ 2,000

    8 to 11 days

    Express delivery: Free over ¥‎ 10,000, or ¥‎ 3,000

    4 to 5 days

    Jersey

    Standard delivery: Free over £50, or £3.50

    6 to 7 days

    Express delivery: £5.99

    3 to 5 days

    Store Collection: FREE over £25, or £3.50

    6 to 7 days

    Jordan

    Standard delivery: 12 JOD

    13 days

    Express delivery: 15 JOD

    7 to 9 days

    Korea (South)

    Express delivery: 3000 KRW

    6 to 7 days

    Kuwait

    Express delivery: Free over KWD 25, or KWD 4

    6 to 9 days

    Store Collection: Free over 12.5 KWD, or 4 KWD

    Cash on delivery: KWD 3.5

    Kyrgyzstan

    Standard delivery: 1,800 KGS

    10 days

    Express delivery: 17 GBP

    7 to 8 days

    Latvia

    Standard delivery: 5 EUR

    7 to 9 days

    Express delivery: 10 EUR

    4 days

    Lithuania

    Standard delivery: 5 EUR

    7 to 9 days

    Express delivery: 10 EUR

    4 days

    Luxembourg

    Standard delivery: Free over 60 euro, or 8 euro

    8 to 10 days

    Express delivery: 15 euro

    4 to 5 days

    Malaysia

    Standard delivery: Free over RM 500, or RM 50

    8 to 9 days

    Store Collection: FREE over 250 RM, or 50 RM

    Cash on delivery: RM 50

    Express delivery: RM 100

    5 to 8 days

    Maldives

    Standard delivery: 250 MVR

    7 days

    Mexico

    Express delivery: Free over 2500 pesos, or 400 pesos

    5 to 6 days

    Moldova

    Express delivery: 350 MDL

    6 days

    Mongolia

    Express delivery: 100000 MNT

    8 days

    Myanmar

    Express delivery: 65000 MMK

    6 days

    Nepal

    Standard delivery: 1250 NPR

    8 days

    Netherlands

    Standard delivery: FREE over 60 euro, or 8 euro

    5 to 7 days

    Express delivery: 15 euro

    4 to 5 days

    New Zealand

    Express delivery: Free over $200, or $18

    7 to 8 days

    North Macedonia

    Standard delivery: 800 MKR

    10 days

    Express delivery: 1200 MKD

    4 days

    Norway

    Standard delivery: Free over kr 900, or kr 170

    11 to 14 days

    Oman

    Express delivery: Free over 30 OMR, or 4 OMR

    7 to 9 days

    Store Collection: FREE over 15 OMR, or 4 OMR

    Cash on delivery: 3.5 OMRfee

    Pakistan

    Standard delivery: 2000 PKR

    6 to 7 days

    Panama

    Express delivery: 35 USD

    6 days

    Peru

    Express delivery: 130 PEN

    6 to 7 days

    Poland

    Standard delivery: Free over 250 Zloty, or 25 Zloty

    7 to 8 days

    Express delivery: 70 Zloty

    5 to 6 days

    Portugal

    Standard delivery: Free over 60 euro, or 8 euro

    10 to 13 days

    Express delivery: 15 euro

    4 to 5 days

    Qatar

    Express delivery: Free over QAR 250, or QAR 40

    6 to 9 days

    Store Collection: FREE over 125 QAR, or QAR 40

    Cash on delivery: QAR 30

    Romania

    Standard delivery: Free over RON 299, or RON 49

    8 to 9 days

    Saudi

    Express delivery: Free over 350 SAR, or 60 SAR

    6 to 9 days

    Store Collection: FREE over SAR 175, or SAR 60

    Cash on delivery: 40 SAR fee

    Serbia

    Express delivery: Free over 15,000 RSD, or 2500 RSD

    5 to 6 days

    Singapore

    Standard delivery: Free over SGD120, or SGD 12

    7 to 9 days

    Express delivery: Free over SGD 180, or SGD 18

    5 to 6 days

    Store Collection: FREE over 60 SGD, fee 12 SGD

    7 to 9 days

    Slovak Republic

    Standard delivery: 5 EUR

    7 to 8 days

    Express delivery: 16 EUR

    4 to 5 days

    Slovenia

    Standard delivery: 5 EUR

    7 to 8 days

    Express delivery: 16 EUR

    4 days

    Spain

    Express delivery: 15 euro

    4 to 5 days

    Store Collection: FREE over 60 EUR, or 8 EUR cost

    7 to 8 days

    Sri Lanka

    Standard delivery: 3000 LKR

    7 to 11 days

    Express delivery: 8000 LKR

    5 days

    Sweden

    Standard delivery: Free over Skr 900, or Skr 90

    7 to 9 days

    Express delivery: Skr 160

    4 to 5 days

    Switzerland

    Standard delivery: Free over Fr 120, or Fr 12

    5 to 7 days

    Taiwan

    Express delivery: 750 TWD

    6 days

    Trinidad and Tobago

    Express delivery: 250 TTD

    7 days

    Tunisia

    Standard delivery: 50 TND

    8 to 12 days

    Express delivery: 110 TND

    6 days

    UAE

    Express delivery: FREE over AED 250, or AED 40

    4 to 6 days

    Store Collection: FREE over 125 AED, or 40 AED

    Cash on delivery: AED 25

    Uruguay

    Express delivery: 1500 UYU

    6 days

    USA

    Express delivery: Orders over $120 free or Orders under £120 $13 fee

    5 to 6 days

    Uzbekistan

    Standard delivery: 275000 UZS

    8 days

    Vietnam

    Express delivery: 600,000 VND

    7 to 10 days

    International delivery times
    Standard delivery will be between 8am and 6pm but this could vary by local operator. They generally align to local working hours, Monday to Saturday.

  • You may return unused products within 35 days of purchase with a printed return note. Your items don’t need to be in the original box or bag as long as they’re securely packaged.

    We cannot accept goodwill refunds for bra accessories, earrings for pierced ear, open bedding or face coverings.

    Our goodwill returns policy means you can return any item (excluding sale items) bought in store or online within 35 days of when you purchased or received it. If the item is unused, in its original packaging accompanied by a valid receipt or parcel cummar

  • We’re really sorry to hear that you’ve received an item that’s not in perfect condition.

    If your item is damaged/faulty we will provide a replacement (depending on stock availability) or a refund based on your preference.

    To help us get this fixed for you, please send a picture of the product or packaging, clearly showing the fault you’ve noticed, to int.damageditem@customersupport.marksandspencer.com. Please also include the following detail so we can help:

    • Your name
    • Your order number
    • Product name and code (the product name and code can be found on your order confirmation email)
    • A description of the fault
    • Your preference for a replacement item or refund
  • Not all deliveries need to be signed for. Most high-value and large/heavy items are sent by courier – for these, signatures are required. If no one is available to accept the order, our local delivery partner will leave a card explaining where the item is and what to do next.

    To check where all your items are:

    1. Sign in to Your account
    2. Go to the ’Your orders’ dropdown menu and select ‘Recent orders’
    3. Click ’View order details’
  • You can enter an international address and make it your default at the checkout, or in your account settings – go to ‘Your account’, select ‘Go to your account’, then ‘Address book’.

  • Varies by market. Please refer to your local market website for more details.

How can I return an international order?

  • International items ordered from marksandspencer.com can be returned to any UK store, excluding our Outlet, Simply Food, BP and Moto service station, hospital, airport and train station stores. You’ll need to take along your parcel summary. Orders placed on our dedicated international sites can be returned to their local stores (e.g. Ireland).

  • Simply return your item(s) using your local postal service; you’ll need to pay the postage. Please complete the returns form, mark your parcel “returned goods” (or it may get held up at customs and cause your refund to be delayed) and send in the original packaging to:

    Marks & Spencer Returns Dept
    C/O Clipper Logistics plc
    Unit 1, Boughton Industrial Estate,
    Boughton, Newark,
    NG22 9LD
    United Kingdom

    These items are non-returnable by post:

    Beauty products, Christmas trees, duvets, electrical goods, flowers, food, furniture, gift cards, hampers, lighting, mirrors, personalised cards, pillows, wine. If you have a question regarding the return of any of these items, please contact us.

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