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UK delivery & collection

We've temporarily paused flower, food gifts and wine deliveries as well as Cakes for collection services to Northern Ireland. We are working to re-enable the service as quickly as we can. We apologise for the inconvenience caused and look forward to welcoming you back online soon.​

If you’ve ordered…

 
  • Delivery
    deliveryStore collection
    Cost
    FREE
    Details
    It's free to collect in store. Available collection dates and stores will be made clear to you at checkout. Orders can be collected from 12pm on your chosen day. Stores will hold for 7 days.
    For more information on product exclusions, click here. You can view your order and access any tracking details in My Account
    Delivery
    deliveryCollectPlus
    Cost
    £2.50
    Details
    CollectPlus is temporarily unavailable
    Delivery
    deliveryStandard delivery
    Cost
    £3.50 / FREE
    Details
    We'll deliver for free if your order is over £50 (exclusions apply), within 3-5 working days. We'll aim to deliver earlier if possible. If you're not spending £50 then delivery is £3.50.
    To find out if this delivery option is available to your postcode, click here. You can view your order and access any tracking details in My Account
    Delivery
    deliveryNominated/next day delivery
    Cost
    £4.99
    Details
    Choose a day that suits you. Order by 8pm and we'll deliver your order tomorrow for just £4.99.
    To find out if this delivery option is available to your postcode, click here. You can view your order and access any tracking details in My Account
    Delivery
    deliveryTime slot delivery
    Cost
    £5.99
    Details
    Time slot delivery is temporarily unavailable.
  • Delivery
    deliveryNominated/next day delivery
    Cost
    FREE
    Details
    Order by 7pm weekdays or midday on weekends for next day delivery or choose a day that suits you. Sunday delivery on selected lines only. To find out if these delivery options are available to your postcode, click here. You can view your order and access any tracking details in My Account
  • Delivery
    deliveryStandard wine delivery
    Cost
    £4.99 / FREE
    Details
    We’ll deliver wine orders over £100 for free within 3-5 working days. Not spending £100? Delivery costs £4.99. Click here to find out more about how we calculate the minimum spend thresholds for orders containing wine. To find out if this delivery option is available to your postcode, click here. You can view your order and access any tracking details in My Account
    Delivery
    deliveryNominated/next day delivery
    Cost
    £6.99 / FREE
    Details
    Get your order on a day that suits you, plus place an order by 7pm to get your wine delivered tomorrow. Free when you spend over £150. Click here to find out more about how we calculate the minimum spend thresholds for orders containing wine. To find out if this delivery option is available to your postcode, click here. You can view your order and access any tracking details in My Account
  • Delivery
    deliveryStandard delivery
    Cost
    £3.50 / FREE
    Details
    We’ll deliver for free within 3-5 working days if your order is over £50. If you’re not spending £50, then delivery is just £3.50.
    To find out if this delivery option is available to your postcode, delivery options in your area. You can view your order and access any tracking details in My Account
    Delivery
    deliveryNominated/next day delivery
    Cost
    £4.99
    Details
    Order hampers by 5pm Monday-Friday for next day delivery. Sunday delivery not available.
    To find out if this delivery option is available to your postcode, click here. You can view your order and access any tracking details in My Account
  • Please visit your selected store after 9am on your chosen day of collection and make your way to the Food Information Desk. Store opening times can be viewed by searching your selected store here. Find more information about collecting your order here. You can view your order and access any tracking details in My Account .
  • Delivery
    deliveryNominated/next day delivery
    Cost
    FREE
    Details
    Our furniture products have a note in the description to let you know the time it will take us to dispatch - this could be between one and six weeks, and will be longer for larger items. Once you’ve ordered, we’ll be in touch to make a plan for delivery - you can choose the delivery date and inform us of access requirements.

    There are some places in the UK that we can’t deliver to yet. See our list of exceptions here.
    To find out if this delivery option is available to your postcode, click here. You can view your order and access any tracking details in My Account .

    For more information about our furniture deliveries, click here
  • We are now only offering the option of Standard delivery for sale items. Due to the busy Sale period, the date shown at checkout is the latest date your order will arrive. We are working hard to get your order to you as soon as possible.

More delivery & collection help

 
  • Express Collections is a quick and simple way to collect your online order in store. In your ready to collect email, click on the Express Collection link to book a date and time slot to collect. You will avoid the need to queue and collect with ease on the day and time without needing to wait for an available colleague. In Camberley store it is also possible for collections to be made from your car.

    We currently have 10 stores participating in the new collection option; Bluewater, Hempstead Valley, Camberley The Meadows, Longbridge, White City, Maidstone Eclipse Park, Sevenoaks, Havant, Tolworth Simply Food and Pinner Simply Food. With more to be added soon!

  • You can track your delivery in My Account, or directly on the courier website. The table below shows which couriers we use for which product types/delivery methods and also the link to their external website. You can find your tracking reference listed against your order in My Account.

    Courier
    DPD
    Delivery method
    Next-day home delivery and flowers home delivery
    Website
    http://www.dpd.co.uk/forms/track-my-parcel.jsp
    Courier
    Hermes
    Delivery method
    Standard and next-day home delivery
    Website
    https://new.myhermes.co.uk/track.html#/
    Courier
    Parcelforce
    Delivery method
    Standard home delivery and wine next-day delivery
    Website
    http://tracking.parcelforce.net/
    Courier
    Royal Mail
    Delivery method
    Standard home delivery
    Website
    http://www.royalmail.com/
    Courier
    DHL
    Delivery method
    Standard home delivery and international delivery
    Website
    http://www.dhl.co.uk/en.html
    Courier
    Yodel
    Delivery method
    Flowers and hampers home delivery
    Website
    http://www.myyodel.co.uk
     

    If you placed your order as a guest, please follow this link to track your guest order.

  • There are a couple of things to check before letting us know that you may be missing part of your order. Look out for any emails that we may have sent you; these may include some important updates about your order.

    You can also the check the status of your order and access any tracking information in your account online, just click here.

    To get your order to you as quickly as possible, we may have to send some items separately and these may occasionally be delivered by different carriers. We deliver right up until 7pm everyday so you may receive part of your order in the morning and the rest will still be on its way.

  • We’ll keep you regularly updated about all aspects of your order via email – you’ll initially receive an order confirmation from us, and we may also send you important updates about items in your order, including when they’ve been despatched.

    You can also click here to access your ‘My account’ page to view your order and individual item details and access a link to track your order once it’s on its way.

    To get your order to you as quickly as possible, we may have to send some items separately and these may occasionally be delivered by different carriers. This will be explained in any delivery notifications we may have sent you so please check these carefully.

  • Home Delivery

    We deliver between 7am and 7pm. During busy times, we may deliver outside these hours. We’ll keep you updated on the progress of your order but unfortunately we are unable to specify an AM/PM slot, unless you have selected our Time Slot delivery service. This is because we schedule our deliveries around the distance from our warehouse to minimise the amount of fuel we use and our carbon footprint.

    Store Collection – Clothing, Beauty & Home

    We’ll send you an email when your order is ready to collect. Clothing and homeware items will usually be available for collection from 12pm on your chosen collection day.

    If you’re unable to collect your order on the day of delivery, we’ll hold it in store for seven days, after which time it will be returned to stock and you’ll get a full refund. If you’re unable to pick up your order within seven days, please call your collection store as they may be able to extend the holding period.

    If you receive an email saying your order is ready for collection before the date you selected, you can collect it straight away. We’ll hold it for seven days from your arranged collection date, not from the day it arrived in store.

    Store Collection – Food

    We’ll send you an email when your order is ready to collect. Food to Order is delivered into store early in the morning and so can be collected from store opening. You can find your store opening hours in our store finder.

    You have to collect your Food to Order items on the requested day/the day the order arrived in store. Unfortunately, we are unable to extend your collection date, or give you a refund if you don’t collect your order on the requested day.

  • Delivery varies depending on the product, so please scroll down to find the department relevant to your order.

    Clothing, beauty and home (excluding furniture)
    If your postcode belongs to one of the below, we do not offer standard delivery to your address:

    GX11 1_ _
    JE0 0_ _
    JE9 9_ _
    JE10 0_ _
    JE99 9_ _

    If your postcode belongs to one of the below, unfortunately we do not currently offer next-day delivery to your address:

    AB10 0_ _

    AB99 9_ _

    AB0 0_ _

    AB30 0_ _

    AB30 9_ _

    AB9 9_ _

    BT1 1_ _

    BT99 9_ _

    GX11 1_ _

    GX11 1_ _

    DD11 9_ _

    DD1 0_ _

    DD9 9_ _

    DD10 0_ _

    GY0 0_ _

    GY9 9_ _

    G83 0_ _

    G83 9_ _

    GY10 0_ _

    GY99 9_ _

    HS0 0_ _

    HS9 9_ _

    IM1 1_ _

    IM9 9_ _

    IV10 0_ _

    IV24 9_ _

    JE0 0_ _

    JE9 9_ _

    JE10 0_ _

    JE99 9_ _

    KA27 0_ _

    KA28 9_ _

    KW10 0_ _

    KW1 0_ _

    KW17 9_ _

    KW9 9_ _

    KW99 9_ _

    LD1 0_ _

    LD8 9_ _

    PA20 0_ _

    PA99 9_ _

    PH15 0_ _

    PH18 9_ _

    PH10 0_ _

    PH14 9_ _

    ZE0 0_ _

    ZE9 9_ _

    Flowers
    If your postcode belongs to one of the below, your order will arrive within 48 hours:

    DD10-DD11

    GY0-GY9

    IM1-IM9

    IM99

    IV63

    IV1-IV28

    IV30-IV32

    IV36

    IV40

    KA27-28

    IV52-54

    KW1-KW14

    KY14-17

    KY13

    KY10

    PA20-28

    PA35-38

    PA49

    PH5-PH26

    PH5-9

    PH30-PH39

    PH49

    PH50

    PO30-PO41

    TR21-25

    TD 10-14

    TD 1-8

    Unfortunately, if your postcode belongs to one of the below groups, we cannot guarantee the full freshness of flowers upon arrival, therefore we do not deliver:

    All BT Postcodes

    AB10-AB16

    AB21-AB25

    AB32-38

    AB41-AB45

    AB51-AB56

    AB99

    DD6-DD9

    FK18-FK21

    HS1-9

    All GY Postcodes

    DB99

    IV41-49

    IV51

    IV55-56

    KW15-17

    All JE Postcodes

    PA62-72

    PA74-75

    PA80

    PA34

    PA41-48

    PA60

    PA61

    PA73

    PA74-75

    PA76-78

    PH42-44

    PH40-41

    ZE

    ZE1-3

    TR21-25

    Unfortunately, for all Chilled hamper lines, if your postcode belongs to one of the below groups, we cannot guarantee the full freshness/quality of the hamper upon arrival, therefore we do not deliver:

    AB10-AB16

    AB17-AB20

    AB21-AB25

    AB26-AB29

    AB30-AB30

    AB36-AB38

    AB39-AB39

    AB40-AB40

    AB55-AB56

    AB63-AB63

    AB99-AB99

    BT1-BT9

    BT10-BT29

    BT30-BT35

    BT36-BT43

    BT44-BT82

    BT83-BT91

    BT92-BT94

    BT95-BT99

    CA10-CA10

    CA17-CA23

    CA25-CA27

    CA95-CA95

    DG3-DG4

    DG6-DG7

    DG8-DG9

    EH95-EH95

    EH99-EH99

    EX23-EX23

    EX33-EX35

    EX38-EX39

    FK1-FK7

    FK8-FK8

    FK9-FK9

    FK10-FK16

    G60-G82

    G83-G83

    G84-G84

    GU26-GU26

    GU33-GU33

    GY2-GY8

    GY9-GY9

    GY10-GY10

    HS1-HS8

    HS9-HS9

    IM1-IM9

    IM10-IM99

    IV2-IV9

    IV10-IV12

    IV13-IV14

    IV15-IV20

    IV21-IV28

    IV29-IV29

    IV30-IV32

    IV33-IV36

    IV37-IV39

    IV40-IV40

    IV41-IV49

    IV50-IV50

    IV51-IV51

    IV52-IV54

    IV55-IV56

    IV57-IV62

    IV63-IV63

    IV64-IV99

    JE5-JE5

    KA1-KA5

    KA6-KA6

    KA7-KA9

    KA10-KA26

    KA27-KA27

    KA28-KA28

    KA29-KA30

    KW1-KW3

    KW4-KW4

    KW5-KW9

    KW10-KW14

    KW15-KW17

    KY9-KY9

    KY10-KY10

    KY14-KY14

    KY15-KY16

    PA20-PA20

    PA23-PA23

    PA28-PA33

    PA34-PA34

    PA35-PA38

    PA39-PA40

    PA41-PA48

    PA49-PA49

    PA50-PA59

    PA60-PA61

    PA62-PA76

    PA77-PA78

    PA80-PA80

    PA81-PA88

    PE31-PE32

    PE35-PE35

    PH1-PH1

    PH2-PH9

    PH10-PH11

    PH12-PH12

    PH13-PH13

    PH14-PH14

    PH19-PH26

    PH27-PH29

    PH30-PH35

    PH36-PH44

    PH45-PH48

    PH49-PH50

    PH51-PH99

    PL13-PL14

    PL27-PL35

    PO30-PO41

    SA35-SA36

    SA41-SA41

    SA64-SA64

    SY10-SY10

    SY15-SY15

    SY17-SY17

    SY19-SY19

    SY22-SY22

    TD10-TD14

    TD15-TD15

    TA24-TA24

    TD1-TD8

    TD9-TD9

    ZE1-ZE3

    ZE4-ZE9

    ZE10-ZE99

    Unfortunately, for all ambient hamper lines, if your postcode belongs to one of the below groups, we cannot guarantee the full freshness/quality of the hamper upon arrival, therefore we do not deliver:

    All BT Postcodes

    AB10-AB16

    AB21-AB25

    AB32-38

    AB41-AB45

    AB51-AB56

    AB99

    DD6-DD9

    FK18-FK21

    HS1 2

    HS1 9

    HS2 0

    HS2 9

    HS3 3

    HS4 3

    HS5 3

    HS6 5

    HS7 5

    HS8 5

    HS9 5

    IV21 2

    KW15 1

    KW15 9

    KW16 3

    KW16 9

    KW17 2

    PA44 7

    PH41 2

    PH41 4

    PH42 4

    PH43 4

    PH44 4

    ZE1 0

    ZE1 9

    ZE2 9

    ZE3 9

    For all ambient hamper lines, if your postcode belongs to one of the below, your order will arrive within 48 hours:

    AB10-AB16

    AB17-AB20

    AB21-AB25

    AB26-AB29

    AB30-AB30

    AB36-AB38

    AB39-AB39

    AB40-AB40

    AB55-AB56

    AB63-AB63

    AB99-AB99

    CA10-CA10

    CA17-CA23

    CA25-CA27

    CA95-CA95

    DG3-DG4

    DG6-DG7

    DG8-DG9

    EH95-EH95

    EH99-EH99

    EX23-EX23

    EX33-EX35

    EX38-EX39

    FK1-FK7

    FK8-FK8

    FK9-FK9

    FK10-FK16

    G60-G82

    G83-G83

    G84-G84

    GU26-GU26

    GU33-GU33

    GY2-GY8

    GY9-GY9

    GY10-GY10

    HS1-HS8

    HS9-HS9

    IM1-IM9

    IM10-IM99

    IV2-IV9

    IV10-IV12

    IV13-IV14

    IV15-IV20

    IV21-IV28

    IV29-IV29

    IV30-IV32

    IV33-IV36

    IV37-IV39

    IV40-IV40

    IV41-IV49

    IV50-IV50

    IV51-IV51

    IV52-IV54

    IV55-IV56

    IV57-IV62

    IV63-IV63

    IV64-IV99

    JE5-JE5

    KA1-KA5

    KA6-KA6

    KA7-KA9

    KA10-KA26

    KA27-KA27

    KA28-KA28

    KA29-KA30

    KW1-KW3

    KW4-KW4

    KW5-KW9

    KW10-KW14

    KW15-KW17

    KY9-KY9

    KY10-KY10

    KY14-KY14

    KY15-KY16

    PA20-PA20

    PA23-PA23

    PA28-PA33

    PA34-PA34

    PA35-PA38

    PA39-PA40

    PA41-PA48

    PA49-PA49

    PA50-PA59

    PA60-PA61

    PA62-PA76

    PA77-PA78

    PA80-PA80

    PA81-PA88

    PE31-PE32

    PE35-PE35

    PH1-PH1

    PH2-PH9

    PH10-PH11

    PH12-PH12

    PH13-PH13

    PH14-PH14

    PH19-PH26

    PH27-PH29

    PH30-PH35

    PH36-PH44

    PH45-PH48

    PH49-PH50

    PH51-PH99

    PL13-PL14

    PL27-PL35

    PO30-PO41

    SA35-SA36

    SA41-SA41

    SA64-SA64

    SY10-SY10

    SY15-SY15

    SY17-SY17

    SY19-SY19

    SY22-SY22

    TD10-TD14

    TD15-TD15

    TA24-TA24

    TD1-TD8

    TD9-TD9

    ZE1-ZE3

    ZE4-ZE9

    ZE10-ZE99

    Wine
    If your postcode belongs to one of the below, your order will arrive within 48 hours:

    AB30-31

    AB33-38

    AB41-45

    AB51-56

    AB63

    DD8-9

    DD10

    FK8 3

    FK17-21

    IV1-9

    IV10-14

    IV15-20

    IV21-28

    IV30-32

    IV36

    IV40-56

    KA27-28

    KW1-3

    KW5-14

    PA60-61

    PH30-44

    PH10-11, PH13-14

    PH49-50

    TD15 2

    If your postcode belongs to one of the below, we do not offer next-day delivery. However, we do offer standard delivery with a maximum delivery lead time of five days:

    HS1-9

    KW15-17

    PA20-49

    PA62-78

    PA80

    ZE1-3

    Unfortunately for all wine lines, if your postcode belongs to one of the below groups, we cannot deliver to this region:

    All BT Postcodes

    Furniture
    Unfortunately, we are unable to deliver furniture to the following postcodes:

    AB32 0AA - AB32 9ZZ

    G83 0AA - G83 9ZZ

    GY1 0AA – GY10 -9ZZ

    HS1 0AA - HS9 9ZZ

    HS0 0AA - HS9 9ZZ

    IV25 0AA - IV25 9ZZ

    KA27 0AA - KA28 9ZZ

    KW15 0AA – KW17 9ZZ

    KW18 0AA - KW99 9ZZ

    PA20 OAA - PA20 9ZZ

    PA41 0AA - PA99 9ZZ

    PA60 0AA – PA69 9ZZ

    PA70 0AA – PA78 9ZZ

    PH1 0AA - PH4 9ZZ

    PH15 0AA - PH18 9ZZ

    PH42 0AA – PH44 9ZZ

    PH45 0AA - PH49 9ZZ

    PH50 0AA - PH59 9ZZ

    PH60 0AA - PH69 9ZZ

    PH80 0AA - PH89 9ZZ

    PH90 0AA - PH99 9ZZ

    TR21 0AA - TR25 9ZZ

    ZE0 0AA - ZE9 9ZZ

    ZE1 0AA – ZE3 9ZZ

  • For more information about your furniture delivery, please click here

  • We can remove the price from your parcel summary document if you let us know it’s a gift. Simply proceed to the checkout and tick the ‘Is anything in your order a gift? Hide the price’ box before placing your order.

  • The most accurate way to check which stores you can collect your order from is by adding the item(s) you wish to buy to your bag and using the store search function at checkout.

    Food to Order
    You can use our store finder to check if food ordering and collection is available. If a store offers our food ordering service, you’ll also be able to collect food in that store.

  • Please bring either a copy of your order confirmation email or the below details with you to collect any order:

    • Your name
    • Your postcode
    • Your email address
    • Your phone number
  • Unfortunately, once you've placed your order we're unable to change your collection store. However, if you cancel your order within 30 minutes of placing it, it will not be processed and you can place a new order with the new collection store.

    If you’re unable to cancel your order and choose not to collect it from store the order will be returned to our Warehouse after 7 days. Once the warehose have your parcel a refund will be made to your payment method and should show in your account within 5 working days.

     

    How to cancel an order online:

    1. Sign into your M&S account.
    2. Find your order in ‘Your account’.
    3. Click ‘View order details’.
    4. Then click on ‘Cancel order’ next to ‘Order placed date’.
    5. Confirm you wish to cancel your order. You will then receive a confirmation email.
     

    Guest orders
    If you placed your order as a guest, it is not possible to cancel your order online. Our Customer Service team may be able to help you cancel your order if the 30-minute timeframe hasn’t expired, after this time we won’t be able to cancel your order.

    Please note: we take payment as soon as you place your order so you might be charged. Once you've cancelled, the money will be refunded to you. Where you cancel within 30 minutes, that should usually be within the day.

  • Home Delivery
    Most deliveries need to be signed for, so if you’re out we’ll either try to find a neighbour to leave your package with or we’ll leave a delivery card explaining what to do next.

    If you've ordered a hamper, we’ll leave it in a safe place if you’re out when delivery is attempted. However, as it can contain perishable items, we recommend choosing a day when you know someone will be available to sign for it.

    Store Collection - Food
    Food orders can be cancelled or amended within 30 minutes of placing the order, after this time we offer a no refund policy. We are unable to offer a refund for orders that are not collected from store.

    Store Collection - Everything Else
    You have seven days to collect your items once they have arrived in store. If by the end of the seventh day you do not collect your order, we will refund the cost back onto your method of payment and send the items back to our warehouse.

    If you're unable to collect your order by the seventh day, we may be able to extend your collection date. To do this, please contact the store directly.

    International delivery
    Some international deliveries need to be signed for on receipt. If there’s no one available, we’ll leave a card explaining what to do next.

  • Most clothing, beauty and homeware products can only be delivered to one address. The easiest way to send items to multiple addresses is by placing separate orders. Where your basket contains food or flowers , you may be able to have these delivered to different addresses. If this option is available, it will be made clear to you at checkout.

  • All clothing, beauty, homeware and Food to Order orders can be collected from any of our participating UK stores – locate your nearest using our store finder.

    Unfortunately, flowers, wine, gift cards, made-to-measure orders and most furniture cannot be collected from a store and must be delivered to a UK address exclusions apply. However, some small furniture items are available for store collection so please check the individual product page or the checkout for the most accurate information.

    Please note from time to time, selected clothing, home and beauty products may not be available for next-day store collection. You’ll be advised of any availability issues when placing your order at the checkout.

  • If your order contains wine and other items (excluding hampers and gift-cards) and meets or exceeds the wine spend thresholds, you will receive either free standard delivery or free nominated-day delivery (as applicable). Wine and Hamper thresholds can be found under 'If you've ordered...' section in this page.

    If your order contains wine and hampers, the same wine spend threshold will apply. The value of the hampers in your order will contribute towards meeting the threshold, and your order will be eligible for either free standard delivery or free nominated-day delivery (as applicable).

    If your order contains wine and gift cards, the same wine spend threshold will also apply. The value of the hampers gift-cards in your order will contribute towards meeting the threshold, and your order will be eligible for either free standard delivery or free nominated-day delivery (as applicable).

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