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We’re here to help you shop safely.

All our stores continue to have extensive hygiene measures in place, while our handy services such as Scan & Shop and Click & Collect help to make shopping with us quicker, easier, and safer. We’re all in this together, so please show your support for each other and our hard-working colleagues when shopping in our stores.

Your M&S Family


  • Our stores in the UK are following government guidance on social distancing. Please be kind and give everyone space.

    Colleagues across all our stores and supply chain have been provided with additional hygiene products to use, and extra cleaning is taking place to keep up our excellent standards for you and our teams.

  • Wearing a face covering is no longer mandatory in stores, but the government’s recommendation is to wear them in busy and enclosed spaces. We're therefore asking customers and colleagues to wear masks in our fitting rooms, and for bra fittings.

  • Check the opening times of your local stores with our store finder.

Order and delivery

  • The new cut-off for Next Day Delivery is now 10pm. Time Slot Delivery is temporarily unavailable.

  • We have now introduced contact-free home delivery for all clothing, home, flowers, hampers and wine orders. This gives the option of no hand-to-hand contact and the driver can leave the delivery safely at your door.

    You do not need to take any action to enable this. Our couriers are offering this as standard.

    When the parcel has been left safe, a message will be sent from the carrier or a card will be left to advise of the safe location.

    When placing an order, please ensure that up-to-date contact details are added to your account, so the carrier can keep you informed on what time and where your order will be delivered.

  • We are closely following expert health guidance and have put in place additional social distancing and extensive hygiene measures to keep all of our hard-working colleagues, including our furniture delivery teams, healthy and well at work. This has included making some changes to our processes and tasks to help keep up good social distancing practices and supporting personal hygiene with increased access to handwashing facilities and hand sanitisers across the furniture warehouse.

    To help support this, we have made the following changes to customer deliveries and collections:

    • All deliveries and collections are contact-free, and we ask for your support in maintaining a 2-metre distance from our furniture delivery team.
    • Your delivery will be made to a room of your choice (unless specified as “delivered to your order”), providing social distancing can be maintained. On arrival, the delivery crew will unpack, position and where applicable, assemble your furniture (exclude “delivery only”).
    • We will not be asking you to sign on our handheld device to accept delivery, instead we will take a photograph of the item in your home as evidence of delivery.
    • We will make contact on the day of delivery to confirm it is still convenient.
    • We have safely resumed our Furniture Collection Service and Disposal Service
    • We are happy to collect your furniture from the room it is currently in, provided social distancing can be practiced.
    • If it is practical and safe to do so, please move the item to a convenient and accessible location close to your front door. This will help us to minimise the time we are in your home.
    • Our delivery and collection service may be subject to change due to government and local lockdowns, thank you for your understanding.


Our standard returns policy for items bought is 35 days. This applies to both online and in-store purchases, except in case of sale items where you have 14 days to return (exclusions apply)

If the item is unused, in its original packaging and accompanied by a valid proof of purchase, we’ll offer an a full refund. This does not affect your statutory rights. Please click here for further details.

If you have an issue with the quality of a product purchased from us, please click here.

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