With restrictions lifting, we’re here to help you shop safely.
All our stores continue to have extensive hygiene measures in place, while our handy services such as Scan & Shop and Click & Collect help to make shopping with us quicker, easier and safer. We’re all in this together, so please show your support for each other and our hard-working colleagues when shopping in our stores. We can’t wait to welcome you.
From Monday 19 July social distancing will no longer be mandatory in England, in line with the easing of government restrictions. Our stores in other areas of the UK will continue to follow local government guidance by maintaining the current social-distancing measures we have in place. Please be kind and give everyone space.
Colleagues across all our stores and supply chain have been provided with additional hygiene products to use, and extra cleaning is taking place to keep up our excellent standards for you and our teams.
While face coverings are now a matter of personal choice in England from Monday 19 July, signage will remain in our shops to highlight the Government’s recommendation to wear them in busy and enclosed spaces.
It is currently mandatory for customers to wear a face covering when visiting our stores in Scotland and Wales, with the exception of young children or people with certain health conditions.
Check the opening times of your local stores with our store finder.
The new cut-off for Next Day Delivery is now 10pm. Time Slot Delivery is temporarily unavailable.
We have now introduced contact-free home delivery for all clothing, home, flowers, hampers and wine orders. This gives the option of no hand-to-hand contact and the driver can leave the delivery safely at your door.
You do not need to take any action to enable this. Our couriers are offering this as standard.
When the parcel has been left safe, a message will be sent from the carrier or a card will be left to advise of the safe location.
When placing an order, please ensure that up-to-date contact details are added to your account, so the carrier can keep you informed on what time and where your order will be delivered.
We are closely following expert health guidance and have put in place additional social distancing and extensive hygiene measures to keep all of our hard-working colleagues, including our furniture delivery teams, healthy and well at work. This has included making some changes to our processes and tasks to help keep up good social distancing practices and supporting personal hygiene with increased access to handwashing facilities and hand sanitisers across the furniture warehouse.
To help support this, we have made the following changes to customer deliveries and collections:
Our standard returns policy for items bought is 35 days. This applies to both online and in-store purchases, except in case of sale items where you have 14 days to return (exclusions apply)
If the item is unused, in its original packaging and accompanied by a valid proof of purchase, we’ll offer an a full refund. This does not affect your statutory rights. Please click here for further details.
If you have an issue with the quality of a product purchased from us, please click here.