SPEAK TO AN EXPERT

Furniture expert LIVE

Speak to our in-store expert now to get advice on sofa's, armchairs and selected other furniture.

Talk live to get a personalised service in your home.

Furniture expert LIVE

Speak to our in-store expert now to get advice on sofa's, armchairs and selected other furniture.

Talk live to get a personalised service in your home.

YOUR VIRTUAL SHOWROOM

Be one of the first customers to chat live with one of our furniture experts today. They’ll personally walk you around our store, helping you to browse our ranges and showing you all the details, fabrics and colours you want. They’re available 9am to 6pm, Monday to Saturday & Sunday 12pm-6pm (times subject to change).

Be one of the first customers to chat live with one of our furniture experts today. They’ll personally walk you around our store, helping you to browse our ranges and showing you all the details, fabrics and colours you want. They’re available 9am to 6pm, Monday to Saturday & Sunday 12pm-6pm (times subject to change).

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What you’re saying

“Such a brilliant service – and all from the comfort of home. Jakub answered quickly and was friendly, patient and really knowledgeable. I would have no hesitation in recommending this service. Thanks Jakub and well done M&S!”

“Such a brilliant service – and all from the comfort of home. Jakub answered quickly and was friendly, patient and really knowledgeable. I would have no hesitation in recommending this service. Thanks Jakub and well done M&S!”

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Frequently asked questions

Some of the most popular questions about our video expert service

Some of the most popular questions about our video expert service

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Will I be seen on the call?

No, our video will be turned on so you can see us in store, but we won’t be able to see you. We just need your microphone to be on so we can talk.

No, our video will be turned on so you can see us in store, but we won’t be able to see you. We just need your microphone to be on so we can talk.

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What can I use it for?

The service is a way for you to get expert advice on sofas and upholstery from our colleagues in store. For now, our in-store experts are only able to help with those product queries. For any other queries or order details, our customer services team will be happy to help. Contact customer services

The service is a way for you to get expert advice on sofas and upholstery from our colleagues in store. For now, our in-store experts are only able to help with those product queries. For any other queries or order details, our customer services team will be happy to help. Contact customer services

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What products can I get advice on?

Currently, our in-store experts can show you our range of sofas and upholstery and help answer any questions you may have about these products. Watch this space – we’ll be expanding the service to help you with other product queries soon.

Currently, our in-store experts can show you our range of sofas and upholstery and help answer any questions you may have about these products. Watch this space – we’ll be expanding the service to help you with other product queries soon.

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How do I order fabric samples?

Simply email fabric.samples@marksandspencer.com, providing your full postal address (including post code), contact name and number PLUS the fabric name and colour for each sample as we call it in the product description. This will take approximately 5-7 days.

Simply email fabric.samples@marksandspencer.com, providing your full postal address (including post code), contact name and number PLUS the fabric name and colour for each sample as we call it in the product description. This will take approximately 5-7 days.

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