Textured Ambassador Hat

I have purchased hats from yourselves before but this is the first time (and I hope the last!) that both hats I ordered came squashed together in a small box. Fortunately I was able to rejuvenate both to their original style. Apparently I am not the first reviewer to have this problem. In future please adjust your packing accordingly with the goods.

Needed a replacement for my old hat and this fits the bill perfectly. Good colour and super fit, checked the size on the label of my old hat and could match it in the new one. Packaged very good and arrived without being squashed. Brilliant!!

This is a very nice hat but one size never did fit all and two sizes is only one better!

Husband has had M&S hats for some years. Previously sized small, medium or large. Small was perfect. Now S/M or M/L and therefore only fit certain heads. Cheaper than previous design but no good as unable to get correct fit.

Perfect hat however delivered in a plastic bag so flat as a pancake when it arrived. I think I will have to have the hassle of returning it and getting a new one in store. Kind of defeats the object of ordering online

Bought this as a surprise for my husband (who usually loves to wear a bb cap). I purchased a s/m, which was a little on the large side. I adjusted the inside rim by taking a couple of darts. Fits perfectly, looks amazing and he really loves it. Good size brim gives ample protection. I bought a hat for myself in M&S which has an adjustable brim - excellent idea and great hat. Well done M&S.

Sadly all the hats we bought had to be returned. The large extra large swamped my husband usually large/ extra large head. They were all lovely hats , but the size was too big as other reviews say. Such a pity.

GOOD value, decent quality.

I thought that I would replace my current hat that I had had for a couple of years and have been delighted with. I originally had a ‘Large’ size but now the previous four sizes have been reduced to just two, S/M or L/ExL.Reviews suggest that the sizes came up on the small side so I ordered (Click and Collect) a “L/ExL” replacement. On collection I was surprised at how shallow the crown was but, on opening the plastic delivery bag, I could see why. The whole crown was crushed down and badly creased! Without some protection in transit this was inevitable!! Having pushed the crown back out I tried the hat on and it was far too large for me. Such a shame as otherwise (without being crushed and if proper sizing was available) it would have been a great hat. I am now returning the hat and the experience has been a waste of time and very disappointing.

Very stylish, bought for myself to wear [if only it were sunny!] as I love this classic style and think it works just as well on men or women. Excellent quality and fits like a dream - I bought S/M, I believe I'm a size 58. It was very squashed on arrival but I have put a towel inside and it is going back to it's correct shape. Love it, will look so cool with a number dresses and other summery outfits. I went with the tobacco colour as I thought it was a little bit different, but tempted to get the more traditional cream as it is now on sale.