Returns, refunds and repairs
Our standard return policy for items bought is 35 days. This applies to both online and in-store purchases, except in case of sale items, which you have 14 days to return. You have 14 days for sale items bought online, unless otherwise stated; exclusions apply). If the item is unused, in its original packaging and accompanied by a valid proof of purchase, we’ll offer an exchange in our clothing and home stores (store returns only) or a full refund. This does not affect your statutory rights. Please click here for further details. If you have an issue with the quality of a product purchased from us, please click here.
Returns taken to our clothing and home stores will be processed the same day as your visit. The refund will be issued to your original payment card, usually within 3-5 working days. Returns taken to our Simply Food take a little longer, so please allow up to 14 days for these to be processed.
You can return in store purchases to any Clothing and Home stores. You cannot return Clothing and Home products to our Simply Food stores unless it was purchased online or in that particular store*. (*Applicable only to those Simply Food stores selling a small range of Clothing and Home items).
Can I cancel my order?
Yes, but only within 30 minutes of placing it. After 30 minutes, neither you nor customer services will be able to cancel your order. You can however return any unwanted items to us for a refund once you receive them.
How to cancel an order online:
l. Sign into your M&S account.
2. Find your order in 'Your account'.
3. Click 'View order details'.
4. Then click on 'Cancel order' next to 'Order placed date'.
5. Confirm you wish to cancel your order. You will then receive a confirmation email
Guest orders
If you placed your order as a guest, it is not possible to cancel your order online. Contact customer services within
30 minutes of placing your order and they will be able to cancel it for you. After 30 minutes, customer services
won't be able to cancel your order.
I've cancelled my order but not received an email confirmation, what do I do?
We may be dealing with a high volume of customer requests - please allow a little time for the email to come through to you. If you have any concerns about an order, please contact us.
Can I amend my order?
Billing address
You can change your billing address within 15 minutes of placing your order. Please contact customer services who
will be able to do this for you.
Delivery address
You can change your delivery address within 30 minutes of placing your order. Please contact customer serviceswho will be able to do this for you.
All other amends
Unfortunately, once you've placed your order we are unable to make any other amends. This means we cannot change your payment details or the quantity, size or colour of the item you've ordered. You can however cancel your order within 30 minutes of placing it.
How to cancel an order online:
l. Sign into your M&S account.
2. Find your order in 'Your account'.
3. Click 'View order details'.
4. Then click on 'Cancel order' next to 'Order placed date'.
5. Confirm you wish to cancel your order. You will then receive a confirmation email
If you placed your order as a guest, it is not possible to cancel your order online. Contact customer services within 30 minutes of placing your order and they will be able to cancel it for you. After 30 minutes, customer services won't be able to cancel your order. Please note: we take payment as soon as you place your order so you might be charged. Once you've cancelled, the money will be refunded to you. That should be within the day however it can take up to five working days.
Why has my order been canceled?
It may be that unusual activity has been detected on your account and we're investigating it, both for the protection of our other customers and for you, to ensure no one else is using your account details. Please contact us to find out more about your cancellation.
Items bought in store
Any clothing, home (excluding furniture) and beauty products can be taken to any ROI stores (excluding, Simply Food, or Applegreen stores) for a refund or exchange. Don’t forget to bring along your receipt.
Items bought online
FAST, FREE, TRACKABLE returns available with our new digital returns process using the AnPost returns portal.
How do I find my returns label?
If you’re returning your order by post, you’ll need to generate a returns label online for free through the AnPost returns portal here.
You don’t need a returns label if you’re returning your order to one of our stores. You can use your digital order summary.
Ways to return
Post
Post
In order to make a return you need to have an Eircode registered to your account. You can add that here.
You have the choice to drop off your return parcel at the nearest post office (find your nearest drop off location here or have your parcel collected.
To return your order by post please print and attach the return label as detailed below:
Please fill in the return slip from your parcel summary document and include it inside your return parcel
Access the returns portal here and select your return method. You will need your M&S order number in order to generate your return (60x-XXXXXXX-XXXXXXX)
You have the choice to drop off your return parcel at the nearest post office (find your nearest drop off location here or have your parcel collected.
Once you have entered your details your label will be generated and you will have the option to print this yourself or present your QR code at the post office and they will print the label for you. For orders being collected the driver will bring the label when collecting your parcel
In store
In store
Online orders can still be returned at all our food, clothing and home stores, except for our Simply Food and train station stores, and Applegreen stores. Certain products cannot be returned to store, for more information click here.
When making a return at one of our clothing and home stores, you'll need to bring your parcel summary. Find out how to locate this here.
Bring your original payment card (if applicable) to complete the refund.
Returns can take up to 10 days to process and we'll give you a receipt to track the progress.
Where do I find my order summary
Your order summary is included in your parcel. You can also find your order summary in either your Order Confirmation email or your Ready to Collect email, if you collected your order from one of our stores.
When will I get my refund
The refund will be issued to the original payment card, usually within 3-5 working days; gifts will be refunded by credit receipt. If you paid using an e-gift card, we will email you within 72 hours. For orders paid for by gift card we will issue a new one to your billing address within 3-5 working days. Credit receipts are valid for 12 months in ROI stores only.
Get in touch
Contact customer service
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