Shopping in-store & online
You can now place online orders with either Standard Delivery or using our Click & Collect service for fashion, home and beauty.
Our stores are open as usual and our brilliant colleagues look forward to serving you.
Online Shopping
How can I check my online orders?
How can I check my online orders?
You’ll find a summary of all your online orders in the ‘Your Account’ section of our website. You’ll find all the details on the Home screen or just click here to go there now.
How does my wishlist work and where can I find it?
How does my wishlist work and where can I find it?
The Wishlist feature allows you to save items you love for later. Here’s how it works:
Logged-in users: When you are logged into your account, you can access and use your wishlist across all your internet browser by using this link means you can add items to your wishlist on your laptop and view them later on your tablet or phone.
Not logged-in users: You can still use the wishlist without logging in, but your wishlist will be tied to the device you are using. This means if you add items to your wishlist on your phone, you won’t be able to see them on your laptop unless you log in.
Wishlist on the app: Currently, the wishlist on the Marks & Spencer app is separate from the wishlist on the website. This means that for the time being the items saved on the app will not be the same as the ones you can see on your internet browser.
Scan & shop in M&S stores
Where can I use Scan & Shop?
Where can I use Scan & Shop?
Scan & Shop Mobile App is available in all M&S owned food stores. Excludes M&S Simply Food Franchise stores at Service stations, Railway stations, Hospitals and Airports. In selected stores, you can also use one of our in-store Scan & Shop devices while shopping.
Do I need to have a Sparks account to use Scan & Shop?
Do I need to have a Sparks account to use Scan & Shop?
Yes, Scan & Shop is an exclusive feature available to Sparks customers, along with many other tailored offers, rewards and promotions that Sparks has to offer.
What device do I need to use Scan & Shop?
What device do I need to use Scan & Shop?
The Scan & Shop App works on devices running iOS 10 (or a later version of iOS) or Android 4.4 (or a later version of Android).
Do I need to scan every item?
Do I need to scan every item?
Yes, including ‘Buy one, get one free’ items and multibuys to ensure discounts are applied and you pay the right price
Can I use my own bags?
Can I use my own bags?
Definitely, we encourage it to reduce plastic waste. As you scan items put them straight in your bag. If you do not have a bag, pick one up from a bag stand and either scan the barcode on the on bag or use add a bag function in the app.
What is the minimum and maximum I can spend using Scan & Shop?
What is the minimum and maximum I can spend using Scan & Shop?
If you wish to purchase age restricted items (i.e., alcohol, medicines) or you are spending over £45, you can scan as normal and then transfer your shopping basket to a till. Please scan a QR code at a dedicated Scan & Shop till and complete your transaction with no restrictions.
Can I use vouchers and gift cards with Scan & Shop?
Can I use vouchers and gift cards with Scan & Shop?
No, currently we can’t accept them through the Scan & Shop App, please pay at a normal till to use these.
How do I scan products that don’t have barcodes?
How do I scan products that don’t have barcodes?
For bakery items simply scan the barcode on the shelf ticket or type in the 3 digit code. For loose fruit and veg use the scales provided near self service tills to print a ticket and scan the barcode or type in the 3 digit code on the shelf ticket.
What do I do if I want to remove an item I have scanned earlier in my shop or added by accident?
What do I do if I want to remove an item I have scanned earlier in my shop or added by accident?
You can edit items in the basket screen using the ‘+’ or ‘-‘ toggles on the item or swipe left to remove the item from your basket.
Why is the Scan & Shop app not working for me?
Why is the Scan & Shop app not working for me?
If you are struggling to connect to the app check the below tips to ensure you are good to go!
1. Poor cellular connection - why not try and connect to the free M&S instore Wi-Fi.
2. Location permissions - ensure you have allowed access to your location as we need to detect which store you are in while using the feature (only while using the app).
3. Camera permissions - ensure you have allowed access to your camera to enable the device to scan product barcodes (only while using the app).
4. Latest app version - check you are up to date with the latest version in the Apple/Google Play store
If you are still having issues, or the issue relates to one of our in-store Scan & Shop devices, speak to one of our colleagues who will be happy to help you.
Shopping In-Store
Is Click & Collect available?
Is Click & Collect available?
Yes, Click & Collect is now available for fashion, home and beauty online orders. You can see all available collection dates at checkout.
Which stores do bra fittings and how can I book/cancel my appointment?
Which stores do bra fittings and how can I book/cancel my appointment?
To find which stores have our in-store bra fit service, click here. You can also get expert help online with our easy-to-use bra fit calculator and guide to find your perfect fit.
To move or cancel your bra fit appointment, please use the link in your appointment confirmation email.
Which stores do suit fittings and how can I book?
Which stores do suit fittings and how can I book?
To find which stores have suit fittings, click here. To book an appointment, please call or pop into store.
Get in touch
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