Shopping in-store & online

Please allow a little time for your order to show. If you have any concerns about an order, please contact us.

Your parcel summary document, which is enclosed in your delivery, is your receipt. If you haven't received a receipt

for a furniture order, please contact our furniture customer service team on 0333 014 8111 and they will send you

You can still collect your order in store without your order confirmation. Please just ensure you are able to provide

the following information:

• Your name

• Your email address

• Your phone number

This also appLies if someone else is picking up the order on your behalf.

Yes! To help you gift easier, you can now send gift receipts to recipients on an online order by following the below steps:

• Navigate to Orders & Returns in Your Account

• Select 'Gift receipt(s)' next to the relevant order

• Tick the items you want to include in the gift receipt

• Select whether to print or email the gift receipt

• Enter the recipient's name and email address (if applicable)

• Click 'Send gift receipt email' if emailing, or 'Print gift receipt' if printing

You will be copied in on the gift receipt email sent to the recipient. The recipient will receive a returns barcode and important information regarding their return, including our terms and conditions. Where recipients can return item(s) with a gift receipt:

• Clothing & Home stores: Present item(s) with a gift receipt at the till to receive an e-gift card.

• Self-service kiosks in store: Returns made via the self-service kiosk will be refunded to the purchaser's original payment method

• Cannot be returned: Gift receipt orders cannot be returned via post, or in Simply Food, Foodhall or Outlet stores.

Please note, gift receipt emails cannot be resent and are only stored on our system for 7 days in line with CDPR data compliance.